TheGenieLab

BACKGROUND

Please describe your company and position.

I am the Vice President of Operations of ChiroNutraceautical

Describe what your company does in a single sentence.

ChiroNutraceutical provides therapeutically effective clinical nutrition to Chiropractors since 2010.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• Revamp e-Commerce site

SOLUTION

How did you find TheGenieLab?

Used previously for projects.

Why did you select TheGenieLab over others?

• Pricing fit our budget
• Referred to me

How many teammates from TheGenieLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Objectives:

• Improve User Experience (UX): Enhance navigation, interface design, and overall usability to increase customer satisfaction and engagement.
• Mobile Optimization: Ensure the website is fully responsive and optimized for all devices, particularly smartphones and tablets.
• Content Update and Management: Refresh product listings, descriptions, images, and add new content sections to better communicate the brand and product value.
• Checkout Process Optimization: Simplify and secure the checkout process to reduce cart abandonment rates and enhance payment gateway integrations.
• Customer Feedback and Support Features: Implement a more intuitive feedback system and enhance customer support channels (live chat, FAQs, contact forms).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Higher Average Order Value (AOV): Increase in the average amount spent by customers per transaction.
• Positive Customer Feedback: Increase in positive reviews and ratings, reflecting customer satisfaction with the new website experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team was thorough and delivered items on time responding to our questions quickly and efficiently.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Because of our unique set-up and prior experience with our company, they were able to quickly jump in and utilize their team to deploy our requirements effectively.

Are there any areas for improvement or something TheGenieLab could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Fueled UTV

Describe what your company does in a single sentence.

eCommerce company servicing the power sports industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• Custom integration of software systems to reduce errors and manual processes.

SOLUTION

How did you find TheGenieLab?

Referral

Why did you select TheGenieLab over others?

Referred to me

How many teammates from TheGenieLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Product Creation and Maintenance Veeqo Product Title

• Vend Product Name Veeqo SKU
• Vend Custom SKU (We would need simple items, as well as products with options in Veeqo to sync with Vend. Products with options in Veeqo, should be setup as products with options in Vend.)
• Veeqo Retail Price
• Vend Retail Price Veeqo Brand
• Vend Brand Veeqo Product Images
• Vend Product Images Veeqo Cost Price 
• Vend Supplier Price Veeqo Supplier Reference Number
• Vend Supplier Code Veeqo Default Supplier
• Vend Supplier Veeqo Qty Available (Fueled UTV Location Inventory Only)
• Vend Current Inventory (Main Outlet)

We need new products created in Veeqo to be created in Vend to include the elds listed above and any updates to products in Veeqo to update Vend accordingly. Orders Currently, orders created in Vend get created in Veeqo however, all items are in an allocated, fullled and shipped status in Veeqo whether or not the product is in stock. 

We need out-of-stock items to show in Veeqo as unallocated and not shipped. The process you have established for this as outlined here below will work for us. 

Process:

• Delete the allocation in Veeqo for orders that come into Veeqo from Vend which include items that show a negative qty available. 
• Create the new allocation for stock items and add non-stock items with 0 qty.
• Create the shipment 
• Manually update qty on product as it will be allocated using a purchase order 
• Create a new allocation for non stock items 
• Create a new shipment 
• Create a tie between PO’s and orders (all orders in Veeqo, not just orders originating in Vend) 
• Check the PO number and if it is the same as an order number then allocate all of the stock to that order. 
• If the PO number does not match an order number then look at notes section for list of order numbers to allocate to. Example note Order#|SKU#|QTY, Order#|SKU#|QTY, etc. The stock would allocate to the order in the corresponding order of the notes. 

Parked Orders in Vend: We need parked orders in Vend to pass to Veeqo as Payment Required status. Currently this happens however the only items that pass to the order in Veeqo are the items which are added to the order prior to parking the order. If you add or remove any items from the order in Vend after it has been parked then the changes do not pass to Veeqo. We need all changes to pass to Veeqo. 

Returns/Exchanges: We need returns and exchanges processed in Vend to transfer into and be recorded properly in Veeqo. Currently Veeqo does not support exchanges therefore we may need to look at adding notes of some sort to the order in Veeqo that the exchange took place in Vend and also adjust inventory in Veeqo according to the exchange.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The GenieLab team was able to deliver. The outcome was not exact to the scope however it was very close and it in the end worked out great for us. The hurdles that we experience were with the software companies and not GenieLab. They did an awesome job working with the software companies and coming up with viable solutions to ultimately achieve our end goal. It has vastly reduced errors and manual processes for our team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The GenieLab team was great! They always did what they said and were very timely! They understood our project and end goal very well and were able to offer additional input to help us really dial things in.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The GenieLab team put in the effort to really understand our business and our processes which I felt allowed them to provide input from a developers stand point and not only deliver on the scope of work but exceed our expectations by helping with some additional pain points through the process.

Are there any areas for improvement or something TheGenieLab could have done differently?

TheGenieLab not only delivered on our expectations but exceeded them!

BACKGROUND

Please describe your company and your position there.

I'm the CTO of a company that specializes in medical weight loss and helping reduce obesity year over year.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

Our ecommerce website was created in a clunky way prior to my time and we wanted to revamp it where it fits with the brand and culture of the company. In addition, wanted to set it up for scale across all the locations that can help give our customers the best experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online through Shopify partners and evaluated which partners could be a good fit the company and has a similar work ethic to my liking. In addition, really understood the vision and where the company is going.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kick off meeting to describes the goals of the projects and weekly meetings to understand what works needs to be done. We used the SDLC method for project mamangement.

How many people from the vendor's team worked with you, and what were their positions?

there was a project manager and a few backend developers on the that we worked with and from my end it was the marketing specialist and myself.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching we say in increase in product sales right away and we have created an affiliate program as well as nurturing campaigns which we could never do before.

Describe their project management style, including communication tools and timeliness.

We had weekly calls to get updates on the tasks and what needed to be accomplished. This was all done through Monday.com

What did you find most impressive or unique about this company?

They have a lot of experience in e-commerce and developing sites that are set up for scale. The developers are super knowledgeable, and I learn a lot from them in our conversations.

Are there any areas for improvement or something they could have done differently?

There was some communication gaps in the beginning but it got resolved pretty quickly. Its natural for every company that have some of that occur.

BACKGROUND

Please describe your company and your position there.

The company is a gender-neutral skincare cosmetics company which focuses on 5 core multi functional products. I am the owner, CFO-COO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC?

We hired TGL to overhaul our look and feel, as well as handling the day to day maintenance. 3 previous so called "website/IT" companies FAILED to produce the desired results. We needed a company with the talent, and professionalism to achieve OUR vision!

SOLUTION

How did you select this vendor and what were the deciding factors?

Revamping and execution of the CTRL'S assets, as well as the cohesive interaction between TGL was critical. TGL fulfilled ALL of the requisite solutions and tasks put before them.

Describe the project in detail and walk through their service package.

I discussed at length with TGL about our needs and continued support for our IT. The project entailed multiple facets across many platforms as well as the expert advice provided by their team. The interaction and responses where always timely and accurate.

How many resources from the vendor's team worked with you, and what were their positions?

Our company worked with various team members. During our onboarding thru completion, I interacted with not only some of the team members BUT also with the CEO/OWNER. Speaking as an owner to owner I felt a complete sense of satisfaction that was never achieved with any prior firm.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

TGL helped our companies position on social platforms to the highest degree.

How effective was the workflow between your team and theirs?

The workflow was seamless and responding to within the normal timeframes, pursuant to each task.

What did you find most impressive or unique about this company?

Their commitment to accuracy and response time far surpassed other companies that we considered.

Are there any areas for improvement or something they could have done differently?

I felt that they responded to all of our requests and executed them.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a retail wine shop with a growing online presence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with THEGENIELAB LLC?

They’re building our website. The core site was already built on Shopify, so they provided heavy customization.

SOLUTION

What was the scope of their involvement?

There are a lot of customer-facing features driven by APIs. Our connections allows customers to choose local delivery options that tie into another service we use. Additionally, customers can look up where their local FedEx office is to designate it as the drop-off point for their shipment.

Because we sell alcohol, we can’t always ship directly to someone’s house depending on the state they live in; we have to ship it to an ABC store. We have a tool that helps people find those locations and auto-fills the addresses.

What is the team composition?

The work was mostly done by two people: Umair (Senior Developer) and Michael (Business Implementation Manager). They both helped quite a lot, and Michael even did some things at the last minute when I needed it done quickly.

How did you come to work with THEGENIELAB LLC?

I interviewed a few different firms and had actually done work with a couple of others. THEGENIELAB came through Shopify’s suggestion network as a recommended developer. After trying to work with 2–3 companies, I realized they weren’t giving me the response time I needed. THEGENIELAB had great reviews and I liked the sound of what they were doing from my interview with them.

How much have you invested with them?

We’ve spent around $10,000–$15,000.

What is the status of this engagement?

We’ve been working together since June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everything is user-friendly. THEGENIELAB has allowed us to be able to sell wine and get into an entire state that we were having trouble accessing. It would be difficult to put a number on their value because a lot of what they’re doing is removing barriers to checkout. It’s hard to know how many people wouldn’t have checked out if they process had been different.

How did THEGENIELAB LLC perform from a project management standpoint?

They’re great at pushing back when an idea isn’t as good as it could be about the workflow or the customer checkout flow. They’re good at going back and forth with me about doing things another way.

We communicate over a combination of emails and phone calls and video screen sharing.

What did you find most impressive about them?

I had to explain some very complicated things to Michael as I was driving, and we figured it all out. They’re good about working quickly when there’s an emergency.

Their effectiveness, speed, and politeness make them very easy to deal with, especially on a personal level. They know how to communicate and are very understanding.

Are there any areas they could improve?

I’d like them to have a little bit better of understanding overall of why they’re doing what they’re doing. Alcohol laws are a difficult concept, as they’re not always clear, and I even have trouble understanding the sometimes.   

Do you have any advice for potential customers?

Make sure you’re on top of responding to your emails. If there is a weakness in our relationship, it’s me not responding to my emails. I have to be on my feet a lot, so days will go by when I’m not in front of my computer. 

BACKGROUND

Please describe your company and your position there.

I'm the Consumer Products Director for a Water Science Technology Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

We hired the Genie Lab to design a custom piece of software that would allow our Mass Spectronemer data to integrate with Fulfillment and Customer Service software for a water test kit that we sell.

SOLUTION

How did you select this vendor and what were the deciding factors?

We work with Veeqo, and Veeqo highly recommended The Genie Lab.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and developed stage one of a customer interaction software that would allow us to have all scientific data and customer data listed under one bar code number.

How many people from the vendor's team worked with you, and what were their positions?

Two. Developer and Account Director

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to track all outgoing and incoming tests - where they were in the shipping cycle, enabling lab techs to prepare for testing water data.

Describe their project management style, including communication tools and timeliness.

We spoke on the phone and had diagrammed our work flow. The developer was able to easily understand what we needed.

What did you find most impressive or unique about this company?

Their friendliness and patience were impressive. Oftentimes working with people in different time zones, and especially software developers, can be difficult to schedule. The language of development is so specialized that it's easy to feel "out of the loop." We never felt that way with Genie Lab.

Are there any areas for improvement or something they could have done differently?

Nothing at all. Genie lab was great. Our team wasn't as easy to work with!

BACKGROUND

Please describe your company and your position there.

I'm the founder of Colony Co. which is a brand of high quality reusable shopping bags.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

We hired THEGENIELAB to overhaul our Shopify store. They did an excellent job. They made a beautiful and functional custom theme for us. This has increased our conversion rate and helped add to our brand's credibility as an industry leader.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched and vetted developers that specialized in Shopify, and chose them for the straightforward approach, and impressive portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They created a custom Shopify theme for us. They listened to our input and feedback and produced just what we needed.

How many people from the vendor's team worked with you, and what were their positions?

2 people, developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Improved conversion rate and revenue. Improved lead generation. (Email subscriptions)

Describe their project management style, including communication tools and timeliness.

They used Monday.com and it was an efficient way to communicate our feedback to them and get all issues resolved.

What did you find most impressive or unique about this company?

We are nearly 2 years into using the site they built for us, and they still respond to our support requests. If there is something i can't fix myself in Shopify, i ask them and they get it done, usually within 1 day and do not bill for this. I did not expect this when i hired them, and i'm beyond impressed with their support. Its the reason i chose to write this review.

Are there any areas for improvement or something they could have done differently?

Not really.

BACKGROUND

Please describe your company and your position there.

Owner of a start up hair extension supply company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

I embarked on the journey of creating my own Shopify website which was a bit of a failure to say the least. I then employed 2 companies via Shopify referral.

1. I could not communicate with and the results were devastating.
2. The other company was a referral (not through Shopify), and the main designer disappeared. I invested so much into the project by this time that I was ready to give up.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched thoroughly through Shopify list of design & seo companies and received an immediate response from Michael Tarr & Fredy. I was able to communicate my needs for creating an e-commerce site that was not only for consumers but for B2B. The Genie Lab understood my website needs and went to work. Redesign is far more challenging than creating an entire site.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Michael Tarr enlisted his expert team to immediately contact me and understand my needs within 1 week.
2. Fouzia and Umair communicated via Zoom to completely understand my need to hide pricing for my wholesale customer.
3. I was part of the design creation, the aesthetic was very important and Fouzia handled the design creating the perfect brand image I wanted to display.
4. The technical aspect of the site was created by Umair & Fouzia, they made it simple for me to upload images and worked with correct apps for variations. The site was prepared and a full training was done for me to understand in less than a month. I then received help with the SEO Guru Christian Behier. He was enlisted to put my start-up on the ever changing internet. The clock never ticked for Christian, he gave me as much time as necessary to understand SEO and together we started to improve the site by creating perfectly written blogs.

How many people from the vendor's team worked with you, and what were their positions?

• Michael Tarr & Fredy - Owner
• Fouzia & Umair - Design & Functionality
• Christian Behier - SEO & Marketing

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Once the redesigned was launched, my existing customers found shopping the site to be far more user friendly. The reorders started to pour in since what I am selling was far more understandable to them. With the help of Christian, the new sales from SEO increased over 70%.

Describe their project management style, including communication tools and timeliness.

During the initial design stage of the site, Mike, Fouzia & Umair communicated to me every week to show me updates and new functions. I not only was updated via email, Zoom, but long phone conversations which were understandable (dumbed down) for someone without any experience in web design.

The B2B App was created which allowed me to personally vet any business looking to shop my brand. The hair industry is inundated with hair suppliers and this feature allowed me to gain trust with other hair salons. All was done within 1 month! Christian Behier was assigned to create SEO perfection, this gentleman understand SEO and has an impressive resume working with huge companies such as Dell Computers.

What did you find most impressive or unique about this company?

The team works so well together and the communication amongst each other is flawless. Although my project is not their largest, I was treated as if it was. The consistent communication was most impressive. Christian Behier (SEO/Marketing) spent countless hours researching my brand and industry - he literally educated himself in all aspects of the industry.

He also shared his immense knowledge with me which was like a car mechanic trying to explain fixing a car to a lay person, but he did it. Once my blogging (which he fixed every word if needed) finally hit search engines, my brand excelled, as well as sales. Christian is a word master! He also understand the importance of social media and helped me to create engaging content..

Are there any areas for improvement or something they could have done differently?

There is not much that needed improvement since the communication was strong. It is important to vet other Shopify experts to not get into the trap of working with companies that take your money and dissappear.

BACKGROUND

Please describe your company and your position there.

We manufacture a high-end sports camera. I am the COO of ShotKam LLC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

Our website was outdated, so we needed a dev. team to execute the clear design vision we had for our online store. The Genie Lab has successfully executed time and time again. We have worked with them for about 4 years now and grown 1.7x annually, and they have managed to keep up with our growth.

SOLUTION

How did you select THEGENIELAB LLC and what were the deciding factors?

We looked for true and authentic reviews in our selection process, so we trusted The Genie Lab initially based on those.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We use Shopify Plus to host 5 international stores and have built a custom theme.

How many people from the THEGENIELAB LLC team worked with you, and what were their positions?

3 — Primarily Fouzia, but we have worked with Michael and Umair too. All great.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

1.7x annual growth thanks to professional site.

Describe their project management style, including communication tools and timeliness.

I would say that you have to be extremely clear on what the expectation is (both in design and timeline), but that’s true of any developer. The team is trustworthy, they execute everything we ask.

What did you find most impressive or unique about this company?

Available around the clock which I love!

Are there any areas for improvement or something they could have done differently?

In the past, I had asked if they could thoroughly proof their work before sending it, so now they do. Fouzia does the development, then Umair checks it which is awesome. No complaints honestly.

BACKGROUND

Please describe your company and position.

I am the CEO of Caterpy

Describe what your company does in a single sentence.

Caterpy is a distributor for patented elastic no tie shoelaces.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• Customize the connection between Veeqo and QBO

SOLUTION

How did you find TheGenieLab?

Referral

Why did you select TheGenieLab over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from TheGenieLab were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

TheGenieLab helped customize the connection between our inventory software Veeqo, and our accounting software, QuickBooks Online. There were custom requests for certain data to be include and excluded during the sync'ing process. They specifically helped in tailoring the software for our specific needs with sales channels and customer filtering.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The company contact list and invoice/payments syncing between the systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Email responses and code execution were in a timely matter. When further clarification was needed, they were freely available to join a video conference meeting to describe in more detail.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The existing software made was impressive for low monthly fee, and ability to customize for our individual needs.

Are there any areas for improvement or something TheGenieLab could have done differently?

Improvements in customization abilities in their Veeqo/QBO connection without going through a developer. Access for us to change customer IDs on the internal TheGenieLab database so we could make changes on our own.