TGI

BACKGROUND

Please describe your company and position.

I am the CEO of AgeWiser Inc

Describe what your company does in a single sentence.

AI powered senior care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TGI to accomplish?

• Create product definition
• Translate founders aspirations and goals to a tangible product
• create a app in iOS and Android store

SOLUTION

How did you find TGI?

Online Search

Why did you select TGI over others?

• Great culture fit
• Company values aligned
• amazing founder and the engineering leadership

How many teammates from TGI were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Understand requirements and aspiration of the founders. 
• Create UI/UX. 
• Collaborate and establish goals. 
• Deliver a iOS and android app with various features. 
• Incorporate AI/ML across various aspects of the product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered iOS and Android apps 
• Award winning UI/UX 
• Integration of AI/ML features

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always goes above and beyond. delivered on time with the exceptional quality

What was your primary form of communication with TGI?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Founder and the engineering leadership of TGI are very impressive. With a vibrant, positive and progressive approach to problems. Team functions cohesively at all times. Never did I found any of the team reticent or indifferent to customers needs. Very technical, extremely focussed, innovative while also not breaking the bank. I highly recommend TGI.

Are there any areas for improvement or something TGI could have done differently?

As the company grows, as with any new company...focus should be to proliferate the current culture and ethos.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Safr Technologies Inc

Describe what your company does in a single sentence.

Safr Care is a non-emergency medical transportation technology platform offering software business management solutions to providers of wheelchair-accessible medical appointment transportation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TGI to accomplish?

• To create a cutting-edge healthcare platform for frictionless access to healthcare

SOLUTION

How did you find TGI?

• Referral
• Other

Why did you select TGI over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Browser-Based Platform: 

• Manual Dispatch: Capability for manual assignment of rides to specific drivers based on various criteria. 
• Auto Dispatch: Intelligent algorithm considering location, vehicle requirements, patient needs, and driver availability for automated ride assignment.
• Fleet Management: Dashboard for tracking and managing the entire fleet of vehicles. Key quality indicators display for regular maintenance tracking. 
• Driver Management: Dashboard for monitoring driver-related metrics such as missed ride rates and star ratings. Real-time operations tracking for efficient driver management. 
• Real-time Tracking: Radar feature for monitoring in-ride experiences. Messaging system for communication between patients and drivers. 
• Chat and Calling: In-app chat and calling features for communication between drivers and riders. 
• Ride Profitability Index: Analytic-rich dashboards for evaluating business aspects in real-time. Drill-down features for granular insights into ride profitability. 
• Driver and Operational Efficiency: KPI monitoring for pre-ride, in-ride, and post-ride stages. Features such as radar, patient, and driver communication monitoring. A.I. 
• Powered Analytics: Comprehensive dashboard showing live tracking of data on rides, revenue, and earnings. Daily operations view for analyzing service congestion and improving efficiencies. 
• Broker Integration & Batch Uploads: Compatibility with industry brokers for seamless integration. Support for creating and uploading manifests in various formats. 
• Credit Card Processing: Secure payment gateway for self-paying patients. User-friendly process for requesting non-emergency medical rides. 
• Invoicing and Billing: Handling insurance eligibility checks, pre-authorization, and billing. Secure storage of payment information for streamlined future transactions. 

Rider and Driver Mobile Apps (iOS and Android): 

• User Registration and Authentication: Secure sign-up and login processes for riders and drivers. 
• Ride Request: Intuitive interface for riders to request transportation. 
• Real-time Tracking: Live tracking feature for both riders and drivers. 
• Communication: In-app chat and calling features for communication between riders and drivers. 
• Payment Processing: Secure payment gateway for processing transactions. 
• Ride History: Log of past rides for both riders and drivers. 
• Driver Navigation: GPS navigation for drivers to reach the destination efficiently. 
• Profile Management: User profiles for both riders and drivers with personal details and preferences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To successfully deploy the most comprehensive healthcare technology platform

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I had the pleasure of collaborating with the outstanding development team at TGI, and I couldn't be more thrilled with the exceptional project management they provided. From the outset, their commitment to excellence was evident, ensuring a smooth and successful development journey. The team consistently delivered project milestones on time, showcasing their remarkable dedication to meeting deadlines without compromising on the quality of their work. 

Their ability to adhere to the proposed timeline was truly impressive, reflecting a high level of professionalism and efficiency. What truly stood out was the team's responsiveness to feedback and adaptability to system changes. They not only welcomed input and suggestions but also demonstrated a proactive approach in implementing modifications promptly. 

The agility displayed in accommodating system changes not only streamlined the development process but also ensured that our vision for the healthcare transportation platform was realized beyond our expectations. Communication was a key strength of the team. They fostered an environment where feedback was not just accepted but embraced. 

It was refreshing to experience a development team that values client input and actively seeks ways to enhance the project based on feedback. The TGI team's commitment to client satisfaction is evident in every aspect of their work. Their dedication, professionalism, and ability to navigate through dynamic project requirements make them a standout choice for anyone seeking a reliable and results-driven development partner.

In conclusion, my experience with TGI's project management has been nothing short of excellent. They have set a high standard for efficiency, reliability, and responsiveness, making them an invaluable asset to any project. I look forward to future collaborations with this stellar team!

What was your primary form of communication with TGI?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Timely Delivery: The company consistently delivered project milestones on time, showcasing a remarkable dedication to meeting deadlines. This reliability in adhering to the proposed timeline reflects a high level of professionalism and efficiency. 
• Adaptability to Changes: The team's responsiveness to feedback and adaptability to system changes is particularly noteworthy. They not only welcomed input and suggestions but also demonstrated a proactive approach in implementing modifications promptly. This ability to navigate through dynamic project requirements sets them apart in the development landscape. 
• Commitment to Client Satisfaction: The company's commitment to client satisfaction permeates every aspect of their work. The dedication, professionalism, and ability to navigate through dynamic project requirements make them a standout choice for those seeking a reliable and results-driven development partner. 
• High Standards of Quality: The commitment to delivering on time does not compromise the quality of their work. The team's ability to maintain high standards of excellence while meeting tight deadlines is impressive and contributes to their overall uniqueness.

Are there any areas for improvement or something TGI could have done differently?

Implementing more systematic and structured ways to gather user feedback could be beneficial. Continuous feedback loops can provide valuable insights for ongoing improvements and feature enhancements.

BACKGROUND

Please describe your company and position.

I am a Department Head of Routing Pro

Describe what your company does in a single sentence.

A platform where multiple facets of NEMT services are brought together to help the Healthcare Ecosystem in regards to transportation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TGI to accomplish?

• Build our platform with multiple dashboards

SOLUTION

How did you find TGI?

Online Search

Why did you select TGI over others?

• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

TGI was contracted to create a integrated software that could be used by multiple stakeholders and each would get their own version of the software. We required:

• Web application (for all stakeholders) 
• Transportation Provider's dashboard 
• app Healthcare Facility dashboard 
• app Transportation Broker dashboard
• app Mapping functionality with live tracking feature

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Testing for each module of the software, example testing of driver app, rider app, dashboards, etc

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TGI was clear with their communication, and they were quick to ensure that any discrepancies were mitigated within the allotted time. They understood the task well and were upfront about their timelines. We were also upfront about our requirements and expectations, and they accepted them well. Good job on their part.

What was your primary form of communication with TGI?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to adhere to a set schedule. This was important for our team, and TGI did well.

Are there any areas for improvement or something TGI could have done differently?

From my side I feel that TGI did a good job. slight improvements here and there, but overall I am very satisfied with their work.