Tenet - A UI UX Design & Growth Marketing Company

BACKGROUND

Please describe your company and your position there.

DoorDash is a hyperlocal food deliver product/company, and I work here as the product head. My job largely entails identifying customer needs, growing the product, and fulfilling larger business objectives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies, and what were your goals?

We hired KodeGlobe for re-designing our visual identity and then for redesigning the entire UI/UX for our website and mobile applications. We're all about innovating and scaling the product, by keeping our customers in focus. We wanted an agency which specializes in user-centered design.

SOLUTION

How did you select this KodeGlobe Technologies and what were the deciding factors?

KodeGlobe came highly recommended from another player in the industry, and we had good faith in their recommendation. We scheduled a few calls with KodeGlobe's product consultants, and they were pretty quick in absorbing the requirements in their entirety.

Their understanding of our requirements, and clear articulation of the process is what ultimately helped us starting the project with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the discovery sessions were completed, we signed the contract and started the project with them. A team of around 8-10 talented indviduals was allocated to our project with a project manager(PM) to manage the flow. We were also assigned an account manager who handled client servicing and was our point of contact throughout the project.

Their PM broke the entire project into week-long sprints and each sprint had various tasks under it. They used Notion(their PM tool) to manage the entire thing. First, they handled the visual identity work. They had their art director and branding specialist assigned to us during this phase. There were a lot of questions from their end to understand our brand's objectives and what more we wanted.

They took our feedback and ultimately delivered what we needed. Once that was done, their UI/UX designers and developers stepped in. They used our pre-existing brand guidelines and the new identity systems to create what we were looking for. A new face of the product: A new website and new mobile applications with many new modules(to be rolled out in a phased manner).

How many resources from the KodeGlobe Technologies team worked with you, and what were their positions?

We had an account manager assigned to us, who was our primary point of contact. Though at any given time, the entire team was withing our reach as were given dedicated access to the project management tool as well.

Apart from the account manager, we had a project manager, 2 UI/UX resources, 4 Developers, 2 Quality Assurance Analysts, and a Business Analyst assigned to the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We haven't rolled out the new pieces globally. As I said above, we're rolling them out gradually. But from what we can observe as of now, the DAUs(Daily Active Users) and MAUs(Monthly Active Users) predictions are certainly very positive.

The retention rates, and AOV(Average Order Value) have also increased significantly. We're very happy as these were the primary objectives we wanted from the entire collaboration.

Describe their project management style, including communication tools and timeliness.

They used Notion as their project management tool. Apart from that, we were also connected via e-mail and WhatsApp(for quick communication across teams). The entire project lasted approx. 6 months.

What did you find most impressive or unique about this company?

Their articulation of the process and their understanding of what we wanted was way ahead of what we were imagining. It was almost like we had someone from our team working for them. They understood everything perfectly.

Further, their process is very flexible, new gen, and human. They had space for errors, and empathy for new requests in an on-going project. It was an amazing experience!

Are there any areas for improvement or something they could have done differently?

Notion was a little too complex for me to be honest, though I got the hang of it in a few weeks. But if they could roll out some sort of basic training it'd be great. We're mostly used to Jira or Trello. But, other than that it was an amazing experience.

BACKGROUND

Please describe your company and your position there.

Developer with the extensive working experience building based mobile applications , Web applications .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies?

Worked with " kode Makers" on the WeServe app development

What were your goals for this project?

To build the unique mobile application , which solve the purpose of bring the services to the customers and encouraging the local talent to create the self employment services to serve their local customers.

SOLUTION

How did you select this vendor?

through an internet search

Describe the project in detail.

WeServe is an open platform that recognizes individual abilities and hires people providing varying services- from cleaning to cooking, party planning to bar-tending, technicians to professionals, photographers to stylists, electricians to plumbers and much more. It is your all-in-one budget-friendly services provider. WeServe connects the skilled providers with users looking for specific services. We make sure your needs and finances are well met all the while recognizing the worth of the provider and the consumer.connect people within a safe community where inclusion is respected, privacy protected, and an economic opportunity developed

What was the team composition?

Initially we did start working on the requirements with the Project managers once every thing was set in place, 3 fronted , 3 back-end and 1 QA was involved collectively to develop this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The out come was the replica of our expectation . we saw over download and reviews that are positively written . The design is more accessible . we are receiving the inquires from the providers and the customers about the app and the positive reviews about, user friendly adding the product & services

How effective was the workflow between your team and theirs?

The team was very friendly to work with , very responsive, easy to communicate . Not only keen about the requirements bu they are very suggestive in addition to the UI which made the app look so unique . we were so impressed by the work that has been done timed delivery of the work.

What did you find most impressive about this company?

We were amazed about their relentless work and their response , experience and the in-time deliveries without delay . we appreciate their work , taking this as a challenge and could do all the possible enhancements making this project go live and successful. Every team member was experienced, collaborative, suggestive & prompt towards their commitment. we are glad and will certainly would like to work with " Kode Makers" on future endeavors.

Are there any areas for improvement?

I have nothing to say but wishing them the very best appreciations for the work they undertake.

BACKGROUND

Please describe your company and your position there.

We're a technology-enabled fintech lender, that offers personal loans and student loan refinancing. I work as Head of Product Development, and I head the team which take care of their website and other client facing channels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies?

We hired KodeGlobe Technologies for re-developing our entire website from scratch. We wanted it to be more in sync with the latest trends and also for it to be best in User-experience.

What were your goals for this project?

Our old website had a lot of information, but our clients repeatedly told us it was difficult for them to understand whatever information is spread out across the website. We wanted someone who can develop a website which has a high level of Human Centered Design. The User Interface, User Experience, Interaction Design, Colors, etc. everything needed to be completely revamped.

SOLUTION

How did you select this vendor?

We posted the project on an online portal which did the scouting for us. It recommened a few names to us, and then the decision was at our discretion. We then went on to award the project to these guys.

Describe the project and the services they provided in detail.

They designed our entire website from scratch. Everything from the color palette to the graphics, User Interface, User Experience, Backend including the CMS was developed by them. A complete end-to-end solution was provided.

What was the team composition?

My Point of contact was the Project Manager, and he had the development team under him.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website call-to-action percentage has increased manyfolds. This in itself is an indicator of the success of the project.

How was project management arranged and how effective was it?

Project management experiences was very different from our previous experiences. They're not just developers, they're product solution specialists. They don't need every small input from you, they use their own brain and skills to develop your ideas to reality. Also, regular deliveries were made so that we review and change/suggest things/edits.

What did you find most impressive about this company?

Client Servicing, timely updates, and payment process and policy.

Are there any areas for improvement?

Data Analysis is not being done by them at the moment, but they told us that they're planning to expand in future. It would be great if we could outsource the same to them as well.

BACKGROUND

Please describe your company and your position there.

I work as Head of Operations. I am responsible for the direction and coordination of my organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies?

We hired Kodeglobe Technology to develop our Client Management System.

What were your goals for this project?

We have been using a standard Client Management System(CMS) for the past 15 years, and it was now becoming a little obsolete. With emerging features and trends, an old school Client Management System was a stopping us from spreading our full wings. We wanted a modern, elegant, fresh, and clean CMS to manage our clients and their projects. We wanted the UI/UX to be easy enough for all/any to use it. Which is exactly what was delivered.

SOLUTION

How did you select this vendor?

We had advertised the same on our website. Many companies sent their applications. We then shortlisted some of those companies by reviewing their applications. After a pool of shortlisted companies was created, we had interviewed the CEO and the CTO. We then went on to select Kodeglobe Technologies as our Technology Partner.

Describe the project and the services they provided in detail.

They designed, developed, configured, and delivered a new Client Management System. Technologies used: Linux (Ubuntu ) Apache server PHP framework MySQL DB

What was the team composition?

One project manager was assigned at the beginning of the project, and she was my only point of contact. She kept me updated with everything. A team of 9 apart from the Manager was involved in developing our product.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We haven't done a metric analysis as of now, but the process itself has been very streamlined. A lot of engagement has been possible because of this new software that they developed for us. There have been significant rises in the gross revenue after we began the use of this software, but since we haven't done an analysis of the same, it is difficult to predict that whether this software alone was the reason for it. But, no doubt, productivity has increased manifolds.

How was project management arranged and how effective was it?

Project managers were really impressive. Many tools such as InVision, Slack, Github, etc. were used. Management skills were so streamlined that we in fact incorporated a few practices into our daily environment as well. Also, the C-level members were constantly in touch with us! They, along with the other team members were extremely skilled and polite.

What did you find most impressive about this company?

We were impressed by the work culture, documentation, agile methodology, and most importantly, the human capital. The team is predominantly young individuals mostly in their mid/late 20s or mid-30s! Their collaboration methodology is very unique and the delivery was always on time. They didn't miss any milestone.

Are there any areas for improvement?

The prices were a little on the higher end, but I guess the quality speaks for itself. They should give us discounts for our upcoming project(s) with them. :) Management is great. Rarely though, but sometimes, there was a slight issue due to the different time zones, but as they told me that they're expanding to different countries. It should be resolved soon.

BACKGROUND

Please describe your company and your position there.

I am a products specialist at a beverage bottler. We make, sell, and distribute beverages from our partner companies to over 65 million consumers. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies?

We hired KodeGlobe Technologies to deliver a mobile CRM app with a logistics pipeline. To increase usability and productivity, we decided to build an app for employees.

What were your goals for this project?

Our goal was to build a blockchain mobile app that our workforce could easily use to register the movement of our logistics. Before, they had to do this through a website. Now an employee can do it directly via their phone. It is fast and it is easy.

SOLUTION

How did you select this vendor?

We hired two companies for this project, and KodeGlobe Technologies was one of them. We selected them through application processing and three rounds of interviews with various employees, from app developers to their CEO.

Describe the project in detail.

Once we chose KodeGlobe Technologies, they sent us a timeline with milestones. The first milestones were wireframing and UI design. Then they developed beta Android and iOS apps, plus a web-based admin panel, The last milestone was user acceptance testing and delivery. Within four months, the beta version was ready to be tested and reviewed.

What was the team composition?

A project manager served as our point of contact. Business analysts, UI/UX designers, and developers were also involved. They assigned 11 resources total.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This product has streamlined our process because workers can register movements on their phones. It's removed the delays that resulted from an overly technical platform.

How effective was the workflow between your team and theirs?

The team was polite and fluent in English and several other languages. The project manager was highly professional, providing timely updates and never missing a deadline. We used Slack, Invision, GitHub, and a few more tools to collaborate. They established an incredibly productive workflow through constant communication, frequent updates, and timely deliveries. 

What did you find most impressive about this company?

I was skeptical since they were a comparatively new startup but we had no problems. Their professionalism and knowledge were impressive. We had a wholesome experience with them.

Are there any areas for improvement?

They should open up offices at more international locations. They have great potential, but not everyone can work with a team that is two continents away! Establishing an office in the U.S. would be productive.

BACKGROUND

Introduce your business and what you do there.

I am the senior director of sales for a large research organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KodeGlobe Technologies?

We engaged KodeGlobe Technologies for the development of our CRM. We’d been using an internal CRM, but it wasn’t a proper platform. We weren’t able to assign projects correctly, and there were many other issues in the system.

SOLUTION

What was the scope of their involvement?

KodeGlobe Technologies developed a new CRM that features multiple modules and sections. There are different account types for directors, senior managers, junior managers, and so on. We can assign tasks to each subordinate through the CRM, as well as manage clients and orders.

The backend uses PHP and Node.js, and it has a MySQL database. KodeGlobe Technologies used Photoshop and Bootstrap to design the product. It has a minimalistic design, which is suitable because it’s only for internal purposes.

What is the team composition?

KodeGlobe Technologies allocated a team of 6–7 people to our work, including a project manager who worked with me closely, PHP and Node.js developers, frontend designers, and a tester. I also worked with their sales manager.  

How did you come to work with KodeGlobe Technologies?

I contacted multiple companies with CRM development experience, and I shortlisted 2–3 of them. From that list, I determined that KodeGlobe Technologies was the best choice overall.

How much have you invested with them?

The total cost has been $20,000–$23,000, including additional development.

What is the status of this engagement?

We started working with KodeGlobe Technologies in January 2018, and our relationship is ongoing. The platform is complete, but they maintain the CRM and update it as necessary. We don’t have a large IT team, so we’re pretty reliant on KodeGlobe Technologies.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The newest version of our CRM is much improved, and I’ve received an excellent response from my internal team. Our previous CRM didn’t permit us to make follow-ups and didn’t include reminder options. Managing leads became problematic as a result. KodeGlobe Technologies’ CRM allows us to email our clients directly instead of going through a separate email portal. KodeGlobe Technologies provided an amazing solution to our problems.

How did KodeGlobe Technologies perform from a project management standpoint?

KodeGlobe Technologies introduced us to Basecamp, which allowed us to connect and share updates. We also held conference calls with their team when needed.

What did you find most impressive about them?

They were responsive whenever we had problems, and they provided multiple solutions. They never came with prepackaged solutions. Instead, they brainstormed with me. They identify the pain points of the client and only then offer a solution. They dig into requirements, understand business problems, and then make a solution.

Are there any areas they could improve?

When they get higher-level projects, they should assign higher-level project managers. I’ve had some miscommunications with mine at times, and it could have been because he didn’t have the right level of experience and expertise to deal with a CRM project like this. That was only for a short period, initially, and they changed the project manager to one with more experience.

BACKGROUND

Please describe your company and your position there.

Lazada is an E-commere marketplace. I'm working as Product Head at Lazada. I look after the product's general business, performance, scalability, and adoption amongst our target audience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies, and what were your goals?

We hired KodeGlobe Technologies to increase the retention & conversion on our website and mobile apps. We were looking for some design changes for our apps and website which will in turn increase our retention. It is technically referred to as Conversion Rate Optimization(CRO).

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for many vendors/companies online and through referrals. KodeGlobe Technologies was referred to us through a well-known Food & Beverage brand in India. We had multiple deliberations with Kodeglobe. Our tech guys interacted with their consultants and designers to make sure they understood our current challenges and goals for this project.

Over these deliberations, KodeGlobe provided insightful consultation on ways through which we can increase our retention and conversion. Once we understood their process and the solutions they can give, it was very easy for us to decide that they are the right partners indeed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After many deliberations with Kodeglobe, we gave them a go-ahead and signed the service agreement. They provided us with all details to move ahead. It was really a plus point as through their detailed documentation, we were able to see all the upcoming development. We were allocated a dedicated team of 10-12 people, from which our point of contact was the account manager Vineet, who provided us with all updates. With their constant updates and their willingness to gather our feedback at every step of the project, the entire development process from start to delivery was very smooth.

How many people from the vendor's team worked with you, and what were their positions?

As described above we had a dedicated team of 10-12 individuals assigned to our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have not launched the new website and mobile applications as of now. We will probably launch them around August, so it's a little difficult to comment on the measurable outcomes. But, as a general feedback the process was way beyong our expectations and the deliverables were very much as per our thoughts.

Describe their project management style, including communication tools and timeliness.

They used Notion as their project management tool through which we were always connected with the team.

What did you find most impressive or unique about this company?

Their style of communication and empathy towards our requirements were amazing!

Are there any areas for improvement or something they could have done differently?

It'd be great if they can start giving resources for hire on a contract basis. A lot of agencies allow full-time hiring of their resources but unfortunately, KodeGlobe didn't offer it. At least, not until we were involved.