Tenet - UI UX Design Agency | Experience Design

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Apna Writer

Describe what your company does in a single sentence.

We are a content marketing agency operating from India and UAE.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• Designing A Project Management Tool For Their Internal Team

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

Online Search

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted a web application to manage our team, projects, internal tasks, and more. The ones that were already there in the market were not useful enough.

Tenet team helped us with a user-friendly, engaging, and functional web application. Every feature is built for us and is making our processes streamlined. Their UX UI design team along with the development team is experienced and helped us with the overall process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The tool helped us streamline our process, reduce turnaround time for our clients, helped us manage the content and editorial team effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project was completed and delivered on time. 

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Virtual Meeting

What did you find most impressive or unique about this company?

Their strategy and approach toward design are impressive.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

Nothing as such.

BACKGROUND

Please describe your company and your position there.

We're a technology-enabled fintech lender, that offers personal loans and student loan refinancing. I work as Head of Product Development, and I head the team which take care of their website and other client facing channels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies?

We hired KodeGlobe Technologies for re-developing our entire website from scratch. We wanted it to be more in sync with the latest trends and also for it to be best in User-experience.

What were your goals for this project?

Our old website had a lot of information, but our clients repeatedly told us it was difficult for them to understand whatever information is spread out across the website. We wanted someone who can develop a website which has a high level of Human Centered Design. The User Interface, User Experience, Interaction Design, Colors, etc. everything needed to be completely revamped.

SOLUTION

How did you select this vendor?

We posted the project on an online portal which did the scouting for us. It recommened a few names to us, and then the decision was at our discretion. We then went on to award the project to these guys.

Describe the project and the services they provided in detail.

They designed our entire website from scratch. Everything from the color palette to the graphics, User Interface, User Experience, Backend including the CMS was developed by them. A complete end-to-end solution was provided.

What was the team composition?

My Point of contact was the Project Manager, and he had the development team under him.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website call-to-action percentage has increased manyfolds. This in itself is an indicator of the success of the project.

How was project management arranged and how effective was it?

Project management experiences was very different from our previous experiences. They're not just developers, they're product solution specialists. They don't need every small input from you, they use their own brain and skills to develop your ideas to reality. Also, regular deliveries were made so that we review and change/suggest things/edits.

What did you find most impressive about this company?

Client Servicing, timely updates, and payment process and policy.

Are there any areas for improvement?

Data Analysis is not being done by them at the moment, but they told us that they're planning to expand in future. It would be great if we could outsource the same to them as well.

BACKGROUND

Please describe your company and your position there.

I work as Head of Operations. I am responsible for the direction and coordination of my organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies?

We hired Kodeglobe Technology to develop our Client Management System.

What were your goals for this project?

We have been using a standard Client Management System(CMS) for the past 15 years, and it was now becoming a little obsolete. With emerging features and trends, an old school Client Management System was a stopping us from spreading our full wings. We wanted a modern, elegant, fresh, and clean CMS to manage our clients and their projects. We wanted the UI/UX to be easy enough for all/any to use it. Which is exactly what was delivered.

SOLUTION

How did you select this vendor?

We had advertised the same on our website. Many companies sent their applications. We then shortlisted some of those companies by reviewing their applications. After a pool of shortlisted companies was created, we had interviewed the CEO and the CTO. We then went on to select Kodeglobe Technologies as our Technology Partner.

Describe the project and the services they provided in detail.

They designed, developed, configured, and delivered a new Client Management System. Technologies used: Linux (Ubuntu ) Apache server PHP framework MySQL DB

What was the team composition?

One project manager was assigned at the beginning of the project, and she was my only point of contact. She kept me updated with everything. A team of 9 apart from the Manager was involved in developing our product.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We haven't done a metric analysis as of now, but the process itself has been very streamlined. A lot of engagement has been possible because of this new software that they developed for us. There have been significant rises in the gross revenue after we began the use of this software, but since we haven't done an analysis of the same, it is difficult to predict that whether this software alone was the reason for it. But, no doubt, productivity has increased manifolds.

How was project management arranged and how effective was it?

Project managers were really impressive. Many tools such as InVision, Slack, Github, etc. were used. Management skills were so streamlined that we in fact incorporated a few practices into our daily environment as well. Also, the C-level members were constantly in touch with us! They, along with the other team members were extremely skilled and polite.

What did you find most impressive about this company?

We were impressed by the work culture, documentation, agile methodology, and most importantly, the human capital. The team is predominantly young individuals mostly in their mid/late 20s or mid-30s! Their collaboration methodology is very unique and the delivery was always on time. They didn't miss any milestone.

Are there any areas for improvement?

The prices were a little on the higher end, but I guess the quality speaks for itself. They should give us discounts for our upcoming project(s) with them. :) Management is great. Rarely though, but sometimes, there was a slight issue due to the different time zones, but as they told me that they're expanding to different countries. It should be resolved soon.

BACKGROUND

Please describe your company and your position there.

I am a products specialist at a beverage bottler. We make, sell, and distribute beverages from our partner companies to over 65 million consumers. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies?

We hired KodeGlobe Technologies to deliver a mobile CRM app with a logistics pipeline. To increase usability and productivity, we decided to build an app for employees.

What were your goals for this project?

Our goal was to build a blockchain mobile app that our workforce could easily use to register the movement of our logistics. Before, they had to do this through a website. Now an employee can do it directly via their phone. It is fast and it is easy.

SOLUTION

How did you select this vendor?

We hired two companies for this project, and KodeGlobe Technologies was one of them. We selected them through application processing and three rounds of interviews with various employees, from app developers to their CEO.

Describe the project in detail.

Once we chose KodeGlobe Technologies, they sent us a timeline with milestones. The first milestones were wireframing and UI design. Then they developed beta Android and iOS apps, plus a web-based admin panel, The last milestone was user acceptance testing and delivery. Within four months, the beta version was ready to be tested and reviewed.

What was the team composition?

A project manager served as our point of contact. Business analysts, UI/UX designers, and developers were also involved. They assigned 11 resources total.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This product has streamlined our process because workers can register movements on their phones. It's removed the delays that resulted from an overly technical platform.

How effective was the workflow between your team and theirs?

The team was polite and fluent in English and several other languages. The project manager was highly professional, providing timely updates and never missing a deadline. We used Slack, Invision, GitHub, and a few more tools to collaborate. They established an incredibly productive workflow through constant communication, frequent updates, and timely deliveries. 

What did you find most impressive about this company?

I was skeptical since they were a comparatively new startup but we had no problems. Their professionalism and knowledge were impressive. We had a wholesome experience with them.

Are there any areas for improvement?

They should open up offices at more international locations. They have great potential, but not everyone can work with a team that is two continents away! Establishing an office in the U.S. would be productive.

BACKGROUND

Introduce your business and what you do there.

I am the senior director of sales for a large research organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KodeGlobe Technologies?

We engaged KodeGlobe Technologies for the development of our CRM. We’d been using an internal CRM, but it wasn’t a proper platform. We weren’t able to assign projects correctly, and there were many other issues in the system.

SOLUTION

What was the scope of their involvement?

KodeGlobe Technologies developed a new CRM that features multiple modules and sections. There are different account types for directors, senior managers, junior managers, and so on. We can assign tasks to each subordinate through the CRM, as well as manage clients and orders.

The backend uses PHP and Node.js, and it has a MySQL database. KodeGlobe Technologies used Photoshop and Bootstrap to design the product. It has a minimalistic design, which is suitable because it’s only for internal purposes.

What is the team composition?

KodeGlobe Technologies allocated a team of 6–7 people to our work, including a project manager who worked with me closely, PHP and Node.js developers, frontend designers, and a tester. I also worked with their sales manager.  

How did you come to work with KodeGlobe Technologies?

I contacted multiple companies with CRM development experience, and I shortlisted 2–3 of them. From that list, I determined that KodeGlobe Technologies was the best choice overall.

How much have you invested with them?

The total cost has been $20,000–$23,000, including additional development.

What is the status of this engagement?

We started working with KodeGlobe Technologies in January 2018, and our relationship is ongoing. The platform is complete, but they maintain the CRM and update it as necessary. We don’t have a large IT team, so we’re pretty reliant on KodeGlobe Technologies.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The newest version of our CRM is much improved, and I’ve received an excellent response from my internal team. Our previous CRM didn’t permit us to make follow-ups and didn’t include reminder options. Managing leads became problematic as a result. KodeGlobe Technologies’ CRM allows us to email our clients directly instead of going through a separate email portal. KodeGlobe Technologies provided an amazing solution to our problems.

How did KodeGlobe Technologies perform from a project management standpoint?

KodeGlobe Technologies introduced us to Basecamp, which allowed us to connect and share updates. We also held conference calls with their team when needed.

What did you find most impressive about them?

They were responsive whenever we had problems, and they provided multiple solutions. They never came with prepackaged solutions. Instead, they brainstormed with me. They identify the pain points of the client and only then offer a solution. They dig into requirements, understand business problems, and then make a solution.

Are there any areas they could improve?

When they get higher-level projects, they should assign higher-level project managers. I’ve had some miscommunications with mine at times, and it could have been because he didn’t have the right level of experience and expertise to deal with a CRM project like this. That was only for a short period, initially, and they changed the project manager to one with more experience.

BACKGROUND

Please describe your company and position.

I am the Human Resources Specialist of a technology platform

Describe what your company does in a single sentence.

We provides a technology platform that helps brands manage the entire post-purchase product lifecycle through device protection plans, warranty services, repairs, exchanges, trade-ins, and after-sales support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We reached out to Tenet after realizing that our website wasn't contributing enough to new business opportunities. While we had invested time in building our online presence, organic search was producing inconsistent results, and many of our important service pages weren't being found by the right audience.
• Our goal was to improve the quality of traffic coming to the website, increase enquiries through search engines, and build an SEO strategy that could continue delivering results over time. We also wanted guidance on AI-powered search optimization to ensure our content remained competitive as search behaviour continued to evolve.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before the project officially began, Tenet reviewed our website and shared several observations about areas that could be improved. That gave us confidence because their recommendations were specific to our business rather than generic suggestions.

Once the engagement started, they carried out a complete SEO assessment covering site architecture, technical issues, content quality, page structure, and keyword opportunities. They reorganized our existing content, optimized priority pages, improved internal linking, and resolved technical issues affecting search visibility.

They also developed an AI SEO strategy alongside traditional SEO work, refined metadata, implemented structured data where appropriate, recommended new content opportunities, and monitored performance with regular reporting. Every stage of the work built on the previous one, making the improvements feel well planned instead of rushed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over the following months, we saw steady improvements in both visibility and lead quality. More of our service pages started appearing for relevant searches, and enquiries generated through organic traffic became noticeably more relevant to our business.

 Another positive outcome was that visitors spent more time exploring the website before getting in touch, suggesting they were finding useful information during their research. We also relied less on paid campaigns because search was beginning to deliver a more dependable stream of enquiries.

Rather than seeing short bursts of improvement, the results continued to build month after month, giving us confidence that the strategy was working.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was easy to follow from start to finish. We received regular updates, but they kept everything simple and focused on what actually mattered. If something needed our attention, they explained it clearly without making the process overly technical.

Deadlines were met, meetings were productive, and they responded quickly whenever we wanted clarification or requested changes. Overall, they were reliable, easy to communicate with, and kept the project moving at a steady pace.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Email or Messaging App

What did you find most impressive or unique about this company?

For us, the biggest difference was how practical their advice was. They didn't overwhelm us with complicated SEO terminology or unrealistic promises. Instead, they focused on improvements that made sense for our business and explained why each recommendation was important.

They also looked beyond rankings and considered how potential customers would interact with our website. That broader perspective helped us improve not only our visibility but also the overall experience for people visiting our site.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

We had a positive experience throughout the engagement. If we could suggest one improvement, it would be to include a few more check-in sessions after the main work was completed to review performance and discuss additional opportunities as the results developed.

 Aside from that, we were pleased with both the process and the outcome. The team was professional, approachable, and committed to helping us achieve lasting improvements rather than quick wins.

BACKGROUND

Please describe your company and position.

I am the Deputy General Manager Operations of an automotive services company.

Describe what your company does in a single sentence.

We are proudly 100% Saudi owned company and a leading provider of automotive services across the Middle East and Africa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• After reviewing the performance of our digital marketing efforts, it became clear that search engines were not contributing as much to business growth as they should have been. Although we had invested in content over the years, much of it wasn't reaching the right audience, and valuable service pages were being overlooked in search results. The content was super thin as we later found out and there was no real value addition.
• Tenet was selected to help us improve our organic visibility, strengthen the relevance of our website for potential customers, and create an SEO strategy that would generate consistent results over time. We were also looking for practical recommendations that our internal team could continue building on after the engagement had ended.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement began with an in depth review of our existing website, content library, and overall search performance. Rather than recommending widespread changes immediately, Tenet first identified which areas of the website offered the greatest opportunities for improvement.

They reorganized our keyword strategy to better align with customer search intent, optimized existing service pages, improved content structure, and refined page titles, descriptions, and internal navigation. They also identified technical issues affecting search performance and provided clear recommendations to improve indexing, crawl efficiency, and overall site health.

 As the project progressed, they introduced a structured content plan designed to strengthen topical authority while supporting our commercial objectives. Regular reporting, competitor reviews, and ongoing optimization recommendations ensured the strategy remained focused and adaptable throughout the engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The improvements became increasingly noticeable over the following months. Organic search began contributing a larger share of website enquiries, and we saw stronger visibility across several of our priority service pages.

One positive outcome was that visitors arriving through search were interacting with more content before contacting us, suggesting they were finding information that answered their questions earlier in the decision-making process. Our marketing team also recorded a steady increase in enquiries originating from non branded searches, allowing us to reach customers who previously may not have been aware of our business. 

The project also gave us a much clearer understanding of which content was driving meaningful engagement, making future marketing decisions considerably easier.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet managed the project with a good balance of structure and flexibility. Progress was communicated clearly, and every recommendation was explained in language that made sense to both technical and non-technical members of our team.

 Deadlines were consistently respected, and discussions never felt rushed. Whenever we had questions or wanted to explore different options, they took the time to explain the likely impact before moving forward. That collaborative approach made it easy to build confidence in the strategy and kept everyone aligned throughout the engagement.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to identify opportunities that we had completely overlooked. Rather than recommending large-scale changes simply to increase activity, they focused on making thoughtful improvements that produced measurable value.

 Their recommendations always reflected a strong understanding of user intent, helping us create content that served both search engines and prospective customers. It was clear that their goal wasn't simply to improve rankings but to ensure the right people were finding our business at the right time.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

We were very pleased with the engagement overall. If there is one area that could make the experience even stronger, it would be providing a centralized resource where completed recommendations, implementation notes, and future optimization ideas could be referenced more easily after the project concludes.

This is a relatively minor suggestion and did not affect the overall outcome. The engagement was handled professionally, communication remained consistent, and the improvements achieved have continued to benefit our business beyond the initial scope of work.

BACKGROUND

Please describe your company and position.

I am the Techo Functional of a smart home solutions company 

Describe what your company does in a single sentence.

Wr are a leading Saudi company specializing in sanitary ware, lighting, and smart home solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• Organic search, AI SEO, and demand capture had become untapped growth opportunities for our business, so we selected Tenet to help us develop a strategy that could generate stronger long term results. Although our website was attracting visitors, much of the traffic wasn't translating into good business opportunities, and several important pages had limited visibility in search results.
• Our primary objective was to improve the quality of organic traffic, get better SQLs, strengthen our rankings for commercially relevant search terms, and address technical issues that were preventing the website from performing at its full potential. Beyond improving visibility, we wanted an SEO strategy that would support sustainable lead generation and continue delivering value as our business evolved.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement started with a thorough evaluation of our existing SEO performance to identify both technical and content-related opportunities. Rather than focusing only on rankings, Tenet also assessed how search users interacted with our website and where improvements could produce stronger business results.

Following the assessment, they developed a structured optimization plan that covered technical SEO enhancements, conversion focused keyword strategy, content marketing, and website architecture improvements. Existing service pages were optimized to better match user intent, while underperforming content was refreshed to improve relevance and readability. They also refined internal linking, optimized metadata across key sections of the website, and provided recommendations to strengthen crawlability and indexing.

Throughout the project, Tenet shared regular progress updates, search performance reports, content recommendations, and competitive insights that helped us understand how our visibility was evolving and where additional opportunities existed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project produced steady improvements across several important business metrics. Organic search became a much stronger acquisition channel, with a noticeable increase in qualified visitors who were genuinely interested in our services rather than simply browsing and window shopping.

Almost all priority pages gained stronger visibility in search results and AI searches, leading to a higher volume of enquiries through our website. We also observed improvements in visitor engagement, with users spending more time exploring relevant content before submitting enquiries.

Perhaps the biggest achievement was the overall quality of incoming leads. Our sales team reported that prospective clients were arriving with a clearer understanding of our services, making conversations more productive and reducing the amount of time spent answering introductory questions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Tenet was a well organized experience from beginning to end. Every stage of the project had clearly defined objectives, and we always understood what work was being completed and why it mattered. Their communication was consistent without becoming excessive, allowing our internal team to stay informed while remaining focused on day-to-day responsibilities. 

Whenever priorities changed and it changed quite a few times from our end, they were quick to adjust the roadmap and explain how those changes might influence the overall SEO strategy. Feedback was handled thoughtfully, and recommendations were always supported by practical reasoning rather than assumptions. Deliverables arrived as scheduled, making it easy for our marketing team to coordinate implementation alongside other ongoing initiatives.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What distinguished Tenet was their emphasis on business outcomes rather than search rankings alone. Every recommendation was connected to how it could improve customer acquisition, strengthen content quality, or create a better experience for visitors.

They never relied on generic optimization techniques. Instead, they invested time in understanding our market, identifying the types of searches that genuinely mattered to our business, and developing a strategy that reflected those priorities. Their ability to balance technical expertise with commercial awareness made them feel like a strategic partner rather than a traditional SEO agency.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

Our collaboration was highly successful overall. One area that could further enhance the experience would be offering occasional strategy workshops during longer engagements. These sessions could provide internal teams with additional insight into evolving search trends and explain how broader market changes might influence future optimization priorities.

Aside from that suggestion, we were extremely satisfied with the quality of their work, the consistency of their communication, and the lasting improvements achieved throughout the project. We would have no hesitation working with Tenet again.

BACKGROUND

Please describe your company and position.

I am the Business Manager of a technology solutions company

Describe what your company does in a single sentence.

We are a Saudi based integrated technology solutions and turnkey provider with over seven decades of leadership in enabling mission-critical sectors across the Kingdom. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We approached Tenet because our website was no longer keeping pace with the business. It had become increasingly difficult for visitors to understand our services, and internally we found it challenging to introduce new content without affecting the overall consistency of the site. We wanted a modern digital experience that would simplify how information was presented, strengthen customer confidence, and provide a flexible design foundation that could support future business growth.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rather than beginning with design concepts, Tenet invested time in understanding how our website supported different business functions and where improvements would have the greatest impact. They evaluated existing page layouts, reviewed user journeys, and identified opportunities to simplify interactions that had gradually become more complicated over time.

 The redesign covered every major customer-facing section of the website, with particular attention given to navigation, service presentation, enquiry pathways, and mobile usability. As the project progressed, Tenet introduced a unified design language that brought consistency across all pages while allowing enough flexibility for future expansion.

The deliverables included a complete set of responsive interface designs, interactive prototypes for stakeholder reviews, a scalable component library, accessibility focused refinements, detailed implementation guidance, and design assets that enabled our development team to move confidently into production without unnecessary clarification.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following launch, the website immediately felt more intuitive for both new and returning visitors. Customers were navigating deeper into the site before making contact, and our enquiry process became noticeably smoother because users arrived with a better understanding of our services.

The redesign also created efficiencies internally. New landing pages could be produced far more quickly thanks to the well designed CMS, reducing the amount of time required for design reviews and content formatting. Feedback from colleagues across different departments was equally encouraging, as they found the website much easier to reference during conversations with clients and partners.

 Perhaps the most valuable outcome was that the website finally reflected the quality and professionalism that our business had already established offline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project remained well coordinated throughout every stage. Tenet established realistic delivery schedules and maintained steady progress without sacrificing quality. Discussions were always constructive, and they created an environment where feedback felt like part of the design process rather than an interruption to it.

Whenever priorities shifted, their team adapted quickly and communicated any potential implications before proceeding. That openness made decision-making much easier because everyone involved understood both the reasoning and the expected outcome. We always felt informed without being overwhelmed by unnecessary detail.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Email or Messaging App

What did you find most impressive or unique about this company?

One quality that genuinely stood out was their ability to simplify complexity, I think that’s their tagline as well between (simplifying complexities). Our website contained a significant amount of technical information, yet Tenet found practical ways to organize it without removing the depth our customers expected.

 They consistently viewed the project through the eyes of the end user, balancing clarity with functionality in a way that improved the overall experience without compromising the integrity of our content. It never felt like they were applying a standard design formula; the work reflected a clear understanding of our business and our audience.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

The collaboration exceeded our expectations in almost every respect. If we were to suggest one enhancement, it would be the inclusion of a short session focused specifically on measuring post launch success. While guidance was provided during handover, a structured discussion around the most meaningful performance indicators would have helped our internal teams evaluate ongoing improvements more effectively.

Aside from that, the engagement was handled professionally from start to finish. Tenet delivered thoughtful work, maintained excellent communication, and provided a website that continues to support both our customers and our business objectives. 

BACKGROUND

Please describe your company and position.

I am the Founder of a digital grocery shopping platform. 

Describe what your company does in a single sentence.

We are the largest digital grocery shopping platform in Saudi Arabia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• Our website had gradually become difficult to manage as the business expanded. New pages had been introduced over time, but there wasn't a consistent user experience connecting everything together. We hired Tenet to create a website that would be easier for customers to navigate while giving our internal teams a more structured foundation for managing content. We also wanted the new design to better communicate our brand and encourage visitors to explore more of our services before getting in touch.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenet started by reviewing our existing website and discussing how different departments within our organization used it. Those conversations helped identify where customers were getting stuck and where internal teams were spending unnecessary time maintaining content.

 Once the discovery phase was complete, they reorganized the website into a much clearer structure that grouped related information together and reduced unnecessary navigation steps. Instead of presenting isolated page concepts, they designed the entire website as one connected experience, making it easier for visitors to move naturally from one section to another.

 The project included user flow planning, page layouts, responsive interface designs, interactive prototypes, and a design library that could be reused as the website continues to grow. They also prepared detailed design specifications that made implementation much smoother for our development team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the first improvements we noticed was the reduction in questions coming through our customer support team regarding basic information that was already available on the website. Customers were clearly finding answers more easily on their own.

The redesigned website also encouraged visitors to spend more time exploring different sections instead of leaving after viewing only a single page. Our marketing team reported good engagement with key pages, while our sales team commented that new enquiries were arriving with a much better understanding of our services.

The consistency introduced by the new design system also made publishing future content considerably faster than it had been previously.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration felt very organized without becoming overly formal. We always knew what stage the project had reached, what feedback was required from us, and what the next milestone would be. One would think this is the bare minimum but we’ve had experiences in the past where many agencies proved us wrong.

 Their team encouraged open discussions throughout the engagement and never rushed important decisions simply to stay on schedule. When adjustments were requested, they explained the advantages and disadvantages of different approaches before making changes. That level of transparency helped us feel involved throughout the process while still benefiting from their expertise.

 Everything promised within the agreed scope was delivered on time, and communication remained consistent from kickoff through final handover.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

Email or Messaging App

What did you find most impressive or unique about this company?

The quality that stood out most was their willingness to challenge assumptions in a constructive way. There were several occasions where we suggested keeping existing layouts simply because we were familiar with them. Instead of accepting those decisions without question, Tenet explained how certain changes could create a much better experience for our customers.

Those conversations ultimately led to stronger design decisions than we would have made independently. Their recommendations always reflected careful consideration of usability rather than personal preference, which gave us confidence throughout the engagement.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

The project was delivered successfully, and our experience was positive from beginning to end. If there is one suggestion, it would be to provide a brief design health check several months after launch. By that stage, enough user behaviour has been collected to identify opportunities for small refinements that may not be obvious during the initial project.

 Aside from that, we were very satisfied with both the process and the outcome. Tenet remained committed throughout the engagement and delivered a website that has continued to support our business well beyond the launch date.