Tenet - UI UX Design Agency | Experience Design

BACKGROUND

Please describe your company and position.

I am the Managing Director of an IT company.

Describe what your company does in a single sentence.

 As a managed service provider we believe that IT support helps your business to grow and succeed by giving you advice and management for all of your business issues.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We hired Tenet to design and develop a robust mobile app that could support our IT service offerings, improve client engagement, and streamline internal operations. The app needed to be intuitive, scalable, and integrate seamlessly with our existing systems.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

• Online Search
• Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenet handled end-to-end mobile app development, including UX/UI design, iOS and Android builds, API integrations, and QA testing. Key deliverables included user dashboards, real-time data syncing, push notifications, and a secure login system. The final product was sleek, responsive, and tailored to our operational needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mobile app improved user engagement and reduced support ticket volume by automating common service requests. We also saw faster onboarding of new users and better internal reporting. Feedback from both clients and staff was overwhelmingly positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet was organized, communicative, and met all deadlines. Their team provided regular updates, adapted quickly to our feedback, and ensured that every stage of development aligned with our expectations. They made the entire process smooth and transparent.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand our industry’s technical nuances and translate them into a user-friendly app was impressive. Tenet combined creativity with functionality in a way that elevated our digital presence and improved service delivery.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

There were no areas for improvement from our side. They exceeded expectations and delivered a polished app that continues to add value to our business.

BACKGROUND

Please describe your company and position.

 I am the Owner of a department store.

Describe what your company does in a single sentence.

Established in 2011, my company is the leading South Asian Department Store in the UK. Brain child of the Khan brothers, my company has achieved incredible success by housing the leading South Asian designers and fashion brands stores nationwide and online. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenet - UI UX Design Agency | Experience Design to accomplish?

• We hired Tenet to design and develop a modern, user-friendly eCommerce website that could handle high traffic, offer a seamless shopping experience, and reflect our brand’s premium positioning. The goal was to increase conversions, improve mobile responsiveness, and integrate essential eCommerce functionalities like secure checkout, inventory management, and real-time analytics.

SOLUTION

How did you find Tenet - UI UX Design Agency | Experience Design?

• Online Search
• Clutch Site

Why did you select Tenet - UI UX Design Agency | Experience Design over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tenet - UI UX Design Agency | Experience Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenet handled the complete eCommerce web development, including UX research, UI design, frontend/backend coding, and deployment. Key deliverables were a responsive website, secure checkout, product filters, admin dashboard, third-party integrations, and SEO optimization. They also ensured the design reflected our brand and provided post-launch support, making the platform both functional and visually compelling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website led to a noticeable increase in user engagement, longer session durations, and a significant drop in bounce rates. We also saw a clear uplift in conversion rates and average order value within the first few weeks of launch. The site's speed, mobile responsiveness, and seamless checkout experience contributed greatly to these positive outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenet’s project management was highly professional and organized. They maintained clear timelines, provided regular progress updates, and delivered each phase of the project on schedule. Communication was smooth, and they were quick to adapt to our feedback or changing requirements. Their responsiveness and ability to translate our needs into actionable solutions made the entire process efficient and stress-free.

What was your primary form of communication with Tenet - UI UX Design Agency | Experience Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Tenet was their ability to combine creative design with technical precision. They didn’t just build a website; they crafted a complete UX tailored to our brand and audience. Their attention to detail, proactive approach, and genuine commitment to delivering a high-quality product made them feel more like a strategic partner than just a vendor.

Are there any areas for improvement or something Tenet - UI UX Design Agency | Experience Design could have done differently?

Everything, from communication and timelines to design quality and technical execution, was handled exceptionally well. Tenet delivered a flawless experience throughout the project.

BACKGROUND

Please describe your company and your position there.

Lazada is an E-commere marketplace. I'm working as Product Head at Lazada. I look after the product's general business, performance, scalability, and adoption amongst our target audience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KodeGlobe Technologies, and what were your goals?

We hired KodeGlobe Technologies to increase the retention & conversion on our website and mobile apps. We were looking for some design changes for our apps and website which will in turn increase our retention. It is technically referred to as Conversion Rate Optimization(CRO).

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for many vendors/companies online and through referrals. KodeGlobe Technologies was referred to us through a well-known Food & Beverage brand in India. We had multiple deliberations with Kodeglobe. Our tech guys interacted with their consultants and designers to make sure they understood our current challenges and goals for this project.

Over these deliberations, KodeGlobe provided insightful consultation on ways through which we can increase our retention and conversion. Once we understood their process and the solutions they can give, it was very easy for us to decide that they are the right partners indeed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After many deliberations with Kodeglobe, we gave them a go-ahead and signed the service agreement. They provided us with all details to move ahead. It was really a plus point as through their detailed documentation, we were able to see all the upcoming development. We were allocated a dedicated team of 10-12 people, from which our point of contact was the account manager Vineet, who provided us with all updates. With their constant updates and their willingness to gather our feedback at every step of the project, the entire development process from start to delivery was very smooth.

How many people from the vendor's team worked with you, and what were their positions?

As described above we had a dedicated team of 10-12 individuals assigned to our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have not launched the new website and mobile applications as of now. We will probably launch them around August, so it's a little difficult to comment on the measurable outcomes. But, as a general feedback the process was way beyong our expectations and the deliverables were very much as per our thoughts.

Describe their project management style, including communication tools and timeliness.

They used Notion as their project management tool through which we were always connected with the team.

What did you find most impressive or unique about this company?

Their style of communication and empathy towards our requirements were amazing!

Are there any areas for improvement or something they could have done differently?

It'd be great if they can start giving resources for hire on a contract basis. A lot of agencies allow full-time hiring of their resources but unfortunately, KodeGlobe didn't offer it. At least, not until we were involved.