TechBuilder

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Zig by ComfortDelGro

Describe what your company does in a single sentence.

Zig by ComfortDelGro is Singapore’s trusted mobility brand helping people, drivers, and businesses move freely, fairly, and reliably. Zig stands for freedom. The freedom to choose what works for you, rather than following the default. More than just a ride, Zig is our commitment to helping people live the life they want, by making movement simpler, more dependable, and more thoughtful. We are here when people count on us, treating everyone right and bringing positive energy to everyday journeys. Because when movement works the way it should, people are free to focus on what matters most. Life moves better with choice. Time to Zig.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechBuilder to accomplish?

• A reliable taxi booking solution was needed to connect passengers and drivers through a single digital system. Key objectives included simplifying ride booking, improving driver dispatching, providing intelligent route recommendations, enabling real time trip tracking, and giving administrators better visibility over daily operations. AI capabilities were also introduced to make dispatching and route management more efficient.

SOLUTION

How did you find TechBuilder?

Online Search

Why did you select TechBuilder over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from TechBuilder were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development covered separate passenger and driver mobile applications alongside an administrative dashboard. Passenger features included ride booking, trip information, driver details, notifications, and booking management, while the driver application supported trip requests, navigation, status updates, and ride management. The admin dashboard provided real time trip monitoring and AI assisted dispatching, while intelligent route suggestions and backend integrations supported the overall platform. Testing, deployment, bug fixing, and ongoing maintenance were also included.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launch of the platform provided passengers and drivers with dedicated mobile applications while giving administrators a centralized operational dashboard. The system enabled real time trip tracking and introduced AI assisted dispatching and route suggestions into daily taxi operations. During the initial launch period, the application reached approximately 2,000 combined passenger and driver downloads. Faster access to trip information and improved dispatch visibility also created a more organized booking experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clear communication and regular development updates made it easy to follow progress throughout the project. Techbuilder met the agreed deadlines and responded quickly when requirements or feature details needed clarification. Testing sessions provided useful opportunities to identify issues before launch, and requested adjustments were handled efficiently. Post launch support has also remained responsive whenever technical assistance was required.

What was your primary form of communication with TechBuilder?

Virtual Meeting

What did you find most impressive or unique about this company?

AI functionality was one of the most impressive aspects of the project, particularly its application to dispatching and route suggestions. Techbuilder also managed to connect passenger, driver, and administrative workflows into one coordinated ecosystem rather than treating each application as a separate product. Strong communication throughout development made it easier to explain operational requirements and refine functionality. Ongoing support after launch has added further value to the engagement.

Are there any areas for improvement or something TechBuilder could have done differently?

More detailed demonstrations of the AI features during the early development stages could have made it easier to understand how the functionality would work in real operational scenarios. Additional documentation for some administrative features would also have benefited internal users during the initial rollout. Earlier access to certain test builds could have provided more time for internal feedback. Overall, Techbuilder delivered a reliable solution and continued to provide strong support after launch.

BACKGROUND

Please describe your company and position.

I am the CEO of Anywheel

Describe what your company does in a single sentence.

Anywheel is a homegrown dockless bike-sharing platform which offers an alternative eco-friendly first and last mile mode of transport for your daily convenience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechBuilder to accomplish?

• A reliable mobile application was needed to improve how users interact with technology enabled mobility services. Key objectives included creating a simple user experience, making service access more convenient, improving account management, and developing a stable application capable of supporting a growing user base. Better mobile accessibility was also an important part of improving the overall customer experience.

SOLUTION

How did you find TechBuilder?

Referral

Why did you select TechBuilder over others?

Referred to me

How many teammates from TechBuilder were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

End to end mobile app development covered UI and UX design, user registration, account management, location based functionality, service discovery, booking features, payment related functionality, notifications, API and backend integration, testing, bug fixing, and deployment support. Feedback was incorporated throughout development to improve usability and functionality. Post development adjustments were also handled to ensure the application performed as expected.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A dedicated mobile channel made it easier for users to access services and manage their accounts. Initial launch results included approximately 2,000 app downloads during the first few months. A more streamlined interface also helped reduce friction across the user journey. Overall, the application provided a more convenient digital touchpoint for customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistent communication and regular progress updates kept the project organized throughout development. Clear milestones made it easier to review completed features, while requested changes were handled promptly. Technical issues were addressed without unnecessary delays, and major deliverables remained close to the agreed schedule. Communication remained straightforward whenever clarification or adjustments were required.

What was your primary form of communication with TechBuilder?

Virtual Meeting

What did you find most impressive or unique about this company?

Strong understanding of both technical requirements and operational needs made the development process particularly effective. A willingness to listen to feedback and refine features helped produce a more practical application. Technical knowledge combined with a solution oriented approach also made collaboration productive. Attention to the intended user experience was another quality that stood out.

Are there any areas for improvement or something TechBuilder could have done differently?

Additional technical documentation during development would have made project tracking easier. More frequent demonstrations during the early stages could also have allowed functionality to be reviewed sooner and helped identify adjustments before later testing. A slightly more detailed reporting process would have made progress easier to monitor. Overall, the engagement was positive and the delivered solution met the main project expectations.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Noleggiare

Describe what your company does in a single sentence.

Noleggiare is an Italian car-rental company headquartered in Verona. Founded in 2006, it provides short-, medium-, and long-term rental services for cars and commercial vehicles to both individuals and businesses. The company operates more than 60 locations across Italy, including airports, tourist destinations, and major cities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechBuilder to accomplish?

• We hired Techbuilder to develop a mobile application that would make the car rental experience more convenient for travelers. The main objectives were to simplify vehicle discovery and reservations, improve the customer journey, and give customers an easy way to manage their rental information through their mobile devices.

SOLUTION

How did you find TechBuilder?

Online Search

Why did you select TechBuilder over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from TechBuilder were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Techbuilder handled the mobile app development from planning through implementation. The scope included UI/UX design, vehicle browsing and selection, booking functionality, customer accounts, rental information, push notifications, backend integration, testing, bug fixing, and deployment support. The team also refined the application based on our feedback and operational requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completed application created a dedicated mobile channel for our customers and made it easier to browse vehicles, complete reservations, and access rental information. During the initial period, the app generated approximately 1,500 downloads and contributed to a noticeable increase in mobile booking activity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was organized around regular updates, milestone reviews, and communication with our team. Techbuilder was responsive when we requested changes and worked quickly to address issues identified during testing. Most deliverables were completed according to the agreed schedule, and the team remained flexible when requirements needed adjustment.

What was your primary form of communication with TechBuilder?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to understand the practical requirements of a travel and car-rental business stood out. They did not approach the project as a generic mobile app; instead, they considered the customer journey and adapted features around our operational needs. Their responsiveness to feedback was another strong point.

Are there any areas for improvement or something TechBuilder could have done differently?

The overall experience was positive.

BACKGROUND

Please describe your company and position.

I am the CEO of Va Va Verve

Describe what your company does in a single sentence.

Online Health & Wellness supplements business 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechBuilder to accomplish?

• Site redesign
• Loyalty area
• Bespoke checkout

SOLUTION

How did you find TechBuilder?

Online Search

Why did you select TechBuilder over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from TechBuilder were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The purpose of this project is to redesign the existing website with a modern, user-friendly interface and integrate a custom checkout system tailored for subscription-based services. The new design will enhance the user experience, improve site performance, and streamline the subscription process to increase conversions and customer retention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

NC CVR

Site speed 

Bounce rate 

Cart abandonment

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The speed at which you completed the project without compromising on quality is truly impressive. Not only did you meet our tight deadlines, but the site also looks modern, runs smoothly, and the functionality has been greatly improved.

Your attention to detail, responsiveness, and ability to quickly address any feedback or issues along the way made the whole process seamless. This upgrade has already made a significant difference, and we couldn’t be happier with the results.

What was your primary form of communication with TechBuilder?

Virtual Meeting

What did you find most impressive or unique about this company?

Always-on approach and proactive approach to improving the site 

Are there any areas for improvement or something TechBuilder could have done differently?

None. They did an outstanding piece of work delivered to a very high standard.