Syntx

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Body by Bartl, a fitness platform

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Syntx?

I hired Syntx to develop the app for my business.

SOLUTION

What was the scope of their involvement?

We created the designs for the app internally and provided Syntx with them. We’re currently in the development stage—are creating the iOS version now and the app for Android devices next.

Though we’re only 60% through the process, the developers are going to be building several tools for the platform. The additions will range from a livestream feature, a charity donation button, subscription options, interactive questions, and various videos for question-and-answer segments.

 What is the team composition?

I work with JP (Founder & CEO, Syntx), a designer, Seth (Partner & UX Cabin, Syntx), and another teammate who helps build the app.

How did you come to work with Syntx?

We followed a recommendation from a connection.

How much have you invested with them?

We’ve spent around $28,000 so far, but we anticipate the final cost totaling near $35,000.

What is the status of this engagement?

We began working together in 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Though it isn’t complete yet, our internal teams are thrilled with the concept and layout so far. We’ve received feedback on its usability and uniqueness. The product is solid and looks attractive with a finished logo.

How did Syntx perform from a project management standpoint?

I have a direct line of communication with JP about any concerns or questions I have. The team is highly responsive to my needs and are transparent about their approach. We use Basecamp and InVision to manage the project and everyone remains informed on the process through those platforms. They are on top of my requests and understand the specific results I’m looking for.

What did you find most impressive about them?

Syntx provides transparency throughout the project—they keep me updated on everything important. Any surprises or issues are immediately addressed. Additionally, their response time is outstanding.

Are there any areas they could improve?

There’s nothing they could do better—I’m pleased with their work.

Do you have any advice for potential customers?

Don’t be afraid to tell Syntx if you’re not entirely satisfied with an option they present. They are motivated to produce work the customer fully approves of.

BACKGROUND

Introduce your business and what you do there.

I am the technical director of a full-service interactive agency in Los Angeles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Syntx?

To complete a project for a third-party client of ours, we required an external partner to help us move a large data processing application away from Redis and into Postgres.

SOLUTION

What was the scope of their involvement?

The data included in the project was comprised of player and team scores for particular mobile games. Our client aggregated those scores through Kibana into large JavaScript Object Notation (JSON) files. We had to process those files into a database, where they were filtered and cleaned up to resemble a leaderboard—a process that required a custom API.

What is the team composition?

I worked directly with JP (CEO, Syntx) and a producer.

How did you come to work with Syntx?

I met JP through Discord, a React-based channel. He instilled a lot of confidence in me that he could accomplish what we needed.

What is the status of this engagement?

Our project spanned August–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received encouraging feedback from our client. Syntx’s work met all of our expectations and all of our client’s specifications.

How did Syntx perform from a project management standpoint?

I communicated well with JP. He was very prompt, very organized. We’d have weekly goal meetings with some direction from the client, and JP and I would meet on Slack or on Discord. We tracked everything through GitHub.

What did you find most impressive about them?

I appreciated having access to the CEO. And JP himself is very no-nonsense and direct about the skill sets and services he could offer. He was straightforward in what the project goals were and how they would be accomplished.

Are there any areas they could improve?

No. It was refreshing how well and how smoothly our engagement went.

Do you have any advice for potential customers?

With any kind of similar project, it’s valuable to have a team member on your side who has a degree of technical knowledge that can assist with the hiring process.

BACKGROUND

Please describe your company and your position there.

I am the owner and founder of a SaaS business that allows small and medium-sized businesses to detect, monitor, and block fraudulent advertising clicks.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Syntx?

Syntx was hired to develop the entire React web app—front- and backend—and WordPress site (design was handled elsewhere).

What were your goals for this project?

Build the project in Reactjs and WordPress.

SOLUTION

How did you select this vendor?

Google search for Reactjs specialists. They also had solid Clutch reviews.

Describe the project and the services they provided in detail.

They handled all the set up such as server and domain setup, data warehousing, API work, data security, etc. They provided frequent project updates, management of outside consultants, strategy meetings and more.

What was the team composition?

They are a boutique team and I worked with 3-4 staff members.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project hasn't launched yet.

How was project management arranged and how effective was it?

Syntx is a US-based company and provides a primary project manager for day-to-day correspondence. Syntx hit all deadlines and was flexible when the scope of work expanded.

What did you find most impressive about this company?

They simply wanted to get the project right, even if they had to go outside the original scope of work for free. They are a boutique shop, which allows them to work quickly and efficiently.

Are there any areas for improvement?

None. Great work done by a high-quality team based in the US.

BACKGROUND

Please describe your company and your position there.

I’m the managing director of a full-service advertising agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Syntx?

We hired Syntx as a development and consulting resource for Salesforce Communities Cloud.

What were your goals for this project?

Our goal was to reimagine, redesign and redevelop our client's Salesforce Communities Cloud implementation.

SOLUTION

How did you select this vendor?

Syntx was recommended to me by another firm.

Describe the project and the services they provided in detail.

Tasks they performed include:

• Reviewing and guiding UX Design
• Planning and scoping development for the new UX
• Identifying workflows and processes to support the new platform

What was the team composition?

The team consisted of two people: A developer and a technical lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project is going well. We’ve gained the confidence of the client by demonstrating our subject-matter expertise in the various disciplines of the project.

How was project management arranged and how effective was it?

This project was managed by our project management team, delegating tasks and asking for input from subject-matter experts.

What did you find most impressive about this company?

The team at Syntx thinks things through and recommends best-practice approaches—never band-aids.

Are there any areas for improvement?

Not that I’ve identified yet.