What evidence can you share that demonstrates the impact of the engagement?
Thanks to their work, the code now functions as it should. The expectations of what we should be able to do hold true. It’s a well-structured, well-thought-out, and disciplined code base. That leads to the sustainability and the maintainability of our system, which gives tremendous value to the project. It's not haphazard. This is code that's engineered to suit our purpose. I believe that this messaging platform is going to save a lot of time—and increase the effectiveness of our communication—once it deploys.
How did Syntx perform from a project management standpoint?
JP’s performance is superlative. He understands what his abilities are. It's been a positive, working relationship. He communicates better than most vendors. It’s a luxury to work with just one person as opposed to trying to manage communication across a distributed team. If we have any question or uncertainty, he's always available to us.
The solution hasn’t launched yet, but that’s not their fault. It's been an evolving requirements list on our end. We're actually working, establishing, and drawing a line for launch. That's definitely not a negative strike against them because we've had a difficult time restricting our feature set. There's been a lot of scope creep, of which we are responsible.
What did you find most impressive about them?
Their communication is extremely effective. As contrasted with the other vendors, JP is always listening, participating in the conversation, understanding, and interacting. We can have a terse conversation that’s still productive about a new feature or function. There's not a lot of back and forth. As a result of those fast conversations, issues get resolved quickly.
JP gets it. He listens well, and he lets me know when he doesn't understand something. We may not always agree, but he's very positive and cognizant that we're the customer. Productive communication requires both parties to understand each other. We’ve been successful in hearing what the other is saying.
Are there any areas they could improve?
No, not really. We don't always agree, but JP takes criticism well. He’s adaptable and maintains a positive momentum. We're pushing to get something done. So while it's not all roses, I really like working with him.
Do you have any advice for potential customers?
My advice is more general for working with any third party resources. Focus on the structure of your project. Establish reasonable milestones and hold yourself accountable to scope creep. Our experience with Syntx has been very positive. We're progressing in the right direction.