Synapse Team

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a software company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team, and what were your goals?

We had an existing product which was outdated, but still, we have big customers who are using it. We needed to refactor the whole product and make sure that the number of bugs will be decreased, libraries will be updated and optimization will be at a high level. As it is a live product we had a small time frame to make the first corrections and fix the crucial bugs.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of our partners worked with them on another project consisting of React and PHP/Laravel. That project was successfully delivered and deployed and the partnered company was satisfied. So, we decided to have a small iteration (for 2 weeks) to test and oversee the behavior and professionalism of the Synapse Team. After finishing this stage, we decided to continue working with them as the main vendor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It was an existing e-commerce project that provided end-users an opportunity to oversee the whole trading situation, focusing on transactions, business processes, debts, etc. This platform is focused on specific industry companies where the platform needs to be a combination of specific features.

As it was an existing platform, the libraries were outdated, which caused to slow down the whole application. We decided to refactor the whole platform by using React and PHP/Laravel, as some of our main clients suffered a big amount of bugs and crashes. We contacted Synapse Team and brought a bit of existing code so they had a preliminary understanding of what is happening and if there is an option to make it better.

How many people from the vendor's team worked with you, and what were their positions?

We had several iterations of the project refactoring and adding new functionality. As we started on 1st iteration which was a test to see how Synapse Team approached the client, his/her needs, and solve the challenge team consisted of 1 React Js developer, 1 PHP/Laravel developer, and from our side tech lead and project manager. After finishing the iteration and choosing Synapse Team as the main vendor, the team grew to 2 React JS developers, 2 PHP/Laravel developers, their tech lead and 1 tech lead from our side, and the project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Before this project, the product was unstable, both from an uptime perspective and regarding the number of bugs noted by our customers. Thanks to Synapse Team’s work, the application is much more stable and users became more satisfied with it. They’ve helped us increase uptime, reduce problems during releases, and decrease the number of complaints from our customers. As from our side UI also changed, Synapse Team developers provided thoughts on how to make this UI friendly and easy for clients.

Describe their project management style, including communication tools and timeliness.

Our communication started from the discovery phase and established the delivery plan. We provided not all the information and documentation, as it was a long time ago. And it had an effect on the Synapse Team's performance, as the communication was not clear from our side. After the first iteration (1 week) we heard the Synapse Team needs clarity of communication and everything was improved. As our project had a rough start from both sides, still our communication and forecasting were great. It took a bit more time as I mentioned due to the lack of information that we provided.

Also, I need to be fair, that from a project management view, the start of the project was rough, as my plan consisted of some of outdated steps and tasks. We asked the Synapse team to provide a custom solution for our project to optimize the development process. As it was additional, but crucial for the early-stage tasks, still it was delivered in a short-term period and with high professionalism. It helped to increase engagement of the project due to the fact, that the whole pace dramatically changed in the priority of the features to be released.

What did you find most impressive or unique about this company?

I like how the Synapse team and their people behave. They are open to discussion and try to solve complex problems or questions in an easy way. Even if something is not clear or fully explained, they want to be in “your shoes” and provide options to make it easier and optimized.

Are there any areas for improvement or something they could have done differently?

When we started working with Synapse we had a plan for releases and delivery. During the development process, we faced that amount the tasks increasing due to the fact that our main focus was to make the product competitive as it can be. But, as it is a fast-paced project I cannot argue with the team regarding task management or time to delivery the task as we asked developers for our priorities of task deliveries. So I am satisfied with workpace of Synapse Team developers.

BACKGROUND

Please describe your company and your position there.

We are product company from Europe, my position is product manager of one of the products related Ecommerce

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team, and what were your goals?

Our company has several products to deliver to our clients. We came up with an idea to collect our client's previous experience and deliver a new product that will provide unique functionality even if in the E-commerce field almost everything is provided. After the discovery phase, we saw that there is a need for a team with experience in delivering challenging features still with high quality and in the right time spot

SOLUTION

How did you select this vendor and what were the deciding factors?

it was a referral link from one of our partners with whom we are working for a long time. As it requires a reliable vendor with a strong level of maturity and working experience we contacted the Synapse Team

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As the product generally was from scratch we started working with Synapse Team as our main vendor. We provided Synapse Team with all needed documentation and discussed with them what frameworks and technologies we need to use to achieve the best result. We decided to use Angular for the front end and PHP/Laravel for the back end. It is crucial to mention as there were several options to consider, but Synapse Team ensured that these technologies will be much more applicable for our product. We provided documentation with all functionality and explantation, also designs to the development team.

How many people from the vendor's team worked with you, and what were their positions?

Synapse Team provided us with 2 Angular front-end developers, and 2 Laravel/PHP back-end. From our side, there was 1 architect, 1 team lead, manual QA, and me as a product manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As it is a product almost from scratch we did not decide in which direction to go with some features. As all project uses custom libraries that we delivered to the vendor team, it was important to be sure everything will be working smoothly, and clean. One of Synapse Team’s Angular developers provided a solution that increased the performance of the first version of the application, by connecting the back-end and front-end by using different libraries, even when our team leads agreed on another path of building the code.

Describe their project management style, including communication tools and timeliness.

Everything was fine. As we came up with some features in the ongoing development process, some timeframes were changed for each iteration and version. Still from our side, there is nothing special that happened regarding it. I need to mention, that we came up with an idea, and then provided designs, so for the first time in 3-4 weeks, we worked based on architecture and technical documentation. Angular developers started later when the designs and architecture were done.

What did you find most impressive or unique about this company?

What I appreciated about working with Synapse Team is the working environment and how they listen to our needs. They every time ask for insights into our plans for the product to make sure, that it will be up-to-date and end-user will be satisfied. All members of Synapse team who worked on our project had a strong level of English, so communication was not a problem and communication was set up smoothly and easily and really quick.

Are there any areas for improvement or something they could have done differently?

The team should ensure that releases will be in a lower timeframe, we made an estimation, and every time we worked on the middle of the period, nor min or max. Of course, there are some features that we came up with during the development process and that is why the deadlines are a bit postponed. From a company perspective, there’s nothing they need to improve; I’m quite satisfied with them

BACKGROUND

Please describe your company and your position there.

Our company gathers and processes market data overview and research platform. My position is about finding the best solution for improving the user experience of our users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team, and what were your goals?

We hired Synapse Team for developing a web application accessible for our users where they can track their data and get personal consultation for their business aims.

SOLUTION

How did you select Synapse Team and what were the deciding factors?

We conducted a screening process on Upwork and their approach and proposal seemed to us the most professional and appealing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The app is made as a single page application on Laravel PHP and Vue.js tech stack. Main features: User panel Financial assets dashboards wit many metrics Live chat with a personal consultant Admin panel

How many people from the vendor's team worked with you, and what were their positions?

There were three specialists including one project manager and two full stack developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Synapse Team was able to deliver all the results on time and meet all our requirements. Moreover, they provided us an additional month of post-development support and gave professional documentation. I will consider this company as the main contender in our future projects related to application development.

Describe their project management style, including communication tools and timelines.

We used instant messages for constant communication and had daily meetings with development teams to track the process and discuss all issues and remove blockers.

What did you find most impressive or unique about this company?

I would say it was their approach in the clarification of our expectations and compiling docs and diagrams of all business logic and key functionality of our application. All that made the process understandable and predictable.

Are there any areas for improvement or something they could have done differently?

I didn't spot any serious issues during our cooperation. All their questions were relevant and they showed a real interest in delivering the best result according to our expectations.

BACKGROUND

Please describe your company and your position there.

Owner/Managing Director - Currently a small business with 6 employees

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team?

We need a CRM upgrade to provide some automation and increase communication between the team.

What were your goals for this project?

Create a basic CRM with Additional Features.

SOLUTION

How did you select this vendor?

They reached out through Upwork, when reviewing their works and feedback. We decided they were the best people for the job.

Describe the project in detail.

We needed a basic CRM to assist with Automating some key functions and increase our communication between team members and Clients.

What was the team composition?

We had a Business analyst help us refine our goals and the workflow of our business. We then transitioned to the Implementation Manager who assisted with modifying the tool and integrating it with our business.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have had the tool active for 1 week, we have already had positive feedback from the team and the customers that have had our automatic correspondence. This helps them stay more aware of where they are in our process.

How effective was the workflow between your team and theirs?

Quite good, being from Australia the time difference sometimes makes communication tough. They were very accomodating to ensure we had plenty of time to chat.

What did you find most impressive about this company?

Their speed and their ability to take an idea into a working product impressed us.

Are there any areas for improvement?

Not really. Their speed was great and the tool suits our need perfectly.

BACKGROUND

Please describe your company and your position there.

Director of an online direct response travel business, with resorts worldwide, that the company markets via Social and Search Media.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synapse Team?

To create a CRM and database to manage interactions between the guest, hotels and admin to facilitate complex booking requirements customised for each client,

What were your goals for this project?

To integrate an external CRM solution- in this Zoho- to our website for customers/guests to be able to make a reservation via a custom form designed for each hotels requirements, and then manage the workflow from request, amendment, to confirmation and cancellation.

SOLUTION

How did you select this vendor?

We hired Synapse via upwork- they were hired because of their professional approach from the start which included a response that demonstrated a clear understanding of the scope of work, and insightful responses which indicated it was understood.

Describe the project and the services they provided in detail.

Design and deploy a customised Zoho CRM, integrated with WP /Woo commerce. The task required custom code, API's, JSON, and mailserver

What was the team composition?

Synapse has a good team of business analysts which is a big advantage to dealing directly with a developer. The developers work with the analyst who reports back, and the team is managed by a very capable manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have a robust and innovative and bespoke solution to a complex set of requirements which will allow the company to manage large volumes of business globally.

How was project management arranged and how effective was it?

Synapse shows signs of being an emerging development team with a clear understanding of business analysis and workflow management. They are a young and dynamic team.

What did you find most impressive about this company?

Synapse impressed me with their communication and desire to get the job done. All interactions were professional and to the point.

Are there any areas for improvement?

A really good UX team member would be useful. The client could provide scenarios for testing. This would save some time.

BACKGROUND

Please describe your company and position.

I am the Founder & Managing Director of Project Neon

Describe what your company does in a single sentence.

Marketing and communications agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• Professional wordpress build
• Collaborative work

SOLUTION

How did you find Synapse Team?

Referral

Why did you select Synapse Team over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Synapse Team were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a builder who could take our content and design from Adobe XD and create a well functioning, professionally built website within a good timeline and budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A client ready site that was completed on specification, budget and timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Positive. Communication was primarily through telegram with a response time within 24 hours.

What was your primary form of communication with Synapse Team?

Email or Messaging App

What did you find most impressive or unique about this company?

They delivered as promised and were technically competent.

Are there any areas for improvement or something Synapse Team could have done differently?

No, the team were good collaborators

BACKGROUND

Please describe your company and position.

I am the CBO at WOXAPP | Tech Consultant | Web and Mobile Expert of WOXAPP

Describe what your company does in a single sentence.

Development of mobile applications and web projects for business and start-ups

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?
When our client approached us because he decided to enhance his website with an additional plugin, we recommended reaching out to Synapse Team as a reliable partner. So our specific goal when we collaborated with Komanda was to create an analytics plugin for the client’s WordPress website.

SOLUTION

How did you find Synapse Team?

Referral

Why did you select Synapse Team over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been familiar with Synapse Team for a long time, so we were confident in their professionalism and the quality of their work. Therefore, when a client approached us because he decided to enhance his website with an additional plugin, we recommended reaching out to Synapse Team as a reliable partner. As the main client request was to monitor and analyze his competitors' brands on Facebook, Instagram, TikTok, YouTube, and LinkedIn, the next step was creating an analytics plugin for the client’s WordPress website. This plugin provides detailed website analytics directly within the WordPress dashboard.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For us, collaborating with them helped us achieve the project's success and ensured satisfaction for our client.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They work tirelessly with us and our client to resolve any issues that arise during the project, ensuring our satisfaction.

What was your primary form of communication with Synapse Team?

Email or Messaging App

What did you find most impressive or unique about this company?

The management team was exceptionally professional.

Are there any areas for improvement or something Synapse Team could have done differently?

Nothing to complain about at all.

BACKGROUND

Please describe your company and position.

I am the CMO of Crypton Studio

Describe what your company does in a single sentence.

Crypton Studio is the largest company in the custom blockchain development segment in Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• We hired Synapse Team to develop new features for our client’s software platform, which is a web-based app.

SOLUTION

How did you find Synapse Team?

Referral

Why did you select Synapse Team over others?

• High ratings
• Great culture fit
• Referred to me

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Synapse Team provides us with custom software development services using Laravel. They’re mainly in charge of developing new features and enhancing our current platform. For instance they’re helping us implement a book builder feature that would enable users to upload a photo, put specific details to it, such as location, date, and time, and connect to an API where the photo can be sent off to a printer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The major parts of the platform are already live, but the team is still developing the book feature we requested. Nevertheless, we’re really happy with the solution they’ve built. Their crew produces good quality work and does a great job of handling any issues or bugs that we encounter

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They’ve done a great job from a project management standpoint; they’re able to meet our deadlines consistently. We mainly communicate with them through Slack. For managing tasks, we use ClickUp

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We’re really impressed with their responsiveness, humanistic approach, and understanding of the startup world. The most impressive part of their team is their willingness to understand a problem and solve it creatively.

Are there any areas for improvement or something Synapse Team could have done differently?

I can’t think of anything that Synapse Team could improve on at the moment. I'm very happy with their work so far.

BACKGROUND

Please describe your company and position.

I am the CEO of OGDSolutions OU

Describe what your company does in a single sentence.

IT Staff Augmentation, Web, and Mobile Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• We needed a partner for a software development project

SOLUTION

How did you find Synapse Team?

Referral

Why did you select Synapse Team over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Synapse Team is building a native app for one of our clients. They’re using React to develop the platform for Android and iOS. We provided the design, and their team did the development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

So far, the app looks amazing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team works promptly. We each use our project management tools but collaborate well. Their communication is also consistent.

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Synapse Team goes above and beyond to meet our client’s demands and ensure satisfaction. Their team is committed to staying within set timelines.

Are there any areas for improvement or something Synapse Team could have done differently?

No, there aren’t ways for them to improve.

BACKGROUND

Please describe your company and position.

I am the Director of CRV

Describe what your company does in a single sentence.

Graphic Design Consultancy Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synapse Team to accomplish?

• Web Development
• Web Maintenance

SOLUTION

How did you find Synapse Team?

Online Search

Why did you select Synapse Team over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Synapse Team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing web development and web maintenance for.a number of different websites and clients, as well as the development of new websites for fresh clients for the agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful website fixes, edits or changes that the client has requested. New Website development to match the designs of the agency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items delivered on time. Great communications through emails to their project management, or Telegram direct to their developers.

What was your primary form of communication with Synapse Team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The direct communication through Telegram with their development team has been incredibly useful.

Are there any areas for improvement or something Synapse Team could have done differently?

N/A