Swiss Tomato

BACKGROUND

Please describe your company and your position there.

I'm the digital product/project manager for La Liberté Médias SA. We are a print/digital media in Fribourg, switzerland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Swiss Tomato, and what were your goals?

We needed to develop a mobile application that will publish our digital editorial & commercial offer. It's an app that publish our content trough the app. Swiss tomato also develop a functionnality about offers and contest for the community of subscriber.

SOLUTION

How did you select this vendor and what were the deciding factors?

We create a documentary about our needs and after a online shortlist in our partner, we conducted interviews with several agencies. Swiss tomato handle all our needs (delay, timing, budget and skills).

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After some workshops based on our complimentary needs and the design, we decided the scope of the project. We establish a technical scope too. Swiss Tomato needed to work with our technical partners in charge of the api. All was ok for the developpement. Based on sprint, all sprint was handled perfectly.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager is assigned to our project and dedicated developpers handle the developpement on iOS and android plateform.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within 3 months after the publication of the app, we saw that we don't get enough prospect with our commercial offer. We changed this internally (concept, wireframe and design) and deliver to Swiss Tomato that developp the new scope perfectly.

Describe their project management style, including communication tools and timeliness.

We interact within their project management tools and différents meetings to align our needs and objectivs. Swiss Tomato is always very responsive of all our communication. We have some different point of contact (mail, jira, slack).

What did you find most impressive or unique about this company?

All of collaborators in Swiss Tomato are very competent and understanding with our needs. They are proactive and make sure to deliver a high-quality product. They are always up to date about all the challenges of the new version of iOS or Android.

Are there any areas for improvement or something they could have done differently?

For what we encountered, maybe we needed to stay often in contact. Even if it's for 15 minutes, a bimensual call seems interessant.

BACKGROUND

Please describe your company and your position there.

I am a project manager in the Education and Public Health department of FDI World Dental Federation. We are a global NGO that represents over 1 million dentists around the globe. We develop educational resources among others.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Swiss Tomato, and what were your goals?

We have work with Swiss Tomato in different projects, but this one in particular was to develop an educational mobile app that will serve as a chair-side guide for members of the cancer care team. The content that we want to share is extensive, so we needed their support into making the app a user friendly tool, that's also appealing to healthcare professionals, considering that their time is limited.

SOLUTION

How did you select this vendor and what were the deciding factors?

Different agencies sent us proposals to develop our project, but Swiss Tomato's was the best. They are helpful and give useful recommendations, considering we are not experts in digital development. They took the time to explain in simple, the best options. They also took the initiative and develop a prototype that helped us see before hand how the app could look like.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had exploratory meetings to decide together the scope of the project and they took all our needs into consideration giving us the best solutions. We provided a very rudimentary wireframe, which they understood and translated into a prototype. They gave us two weeks to give comments and to approve the prototype before moving into development.

A first version of the app has been published, and a second one will be published by the end of 2022, including more content. The app is available in both App Store and Google Play.

How many resources from the vendor's team worked with you, and what were their positions?

For this project, I mostly interact with one member of the team. For additional designs that were needed along the way, I was able to communicate directly with the designer, which made the whole process easier and simpler.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After publication of the first version of the app, our team run a pilot test with experts in the field and possible users of the tool. The idea was to understand the views of possible users before moving on to the next stage. All the feedback received was extremely positive. Everyone see the value of the mobile app as chair-side guide for care teams and they were happy about the flow and look and feel of the app.

Describe their project management style, including communication tools and timeliness.

We had regular meetings to answer our questions, and Swiss Tomato is always very responsive of all our email. Most formal communications are done by email, but video calls are useful to better understanding. Feedback from our side, was given directly into the prototype developed in In Vision.

What did you find most impressive or unique about this company?

Swiss Tomato's team members are very patient and understanding with our timelines, which are not always very precise. As an NGO that works with volunteer experts, we rely on the available time of our task teams to deliver feedback and content to Swiss Tomato. For me, the ease of communication is one of the best qualities of this agency.They are always responsive and proactive in finding solutions that work best for us. They make sure to deliver a high quality product, that's easy to use and nice to look at.

Are there any areas for improvement or something they could have done differently?

I think they can include a designer from their team in the exploratory meetings. This would make more easy the experience for customers, which usually have no skills about design or digital tools. Common questions could be answer during the initial meetings and customer's expectations could be better managed.

BACKGROUND

Please describe your company and your position there.

The BCC programme supports central banks in emerging countries to be more effective, through tailored capacity building. The BCC programme, funded by SECO and implemented by the Geneva Graduate Institute, aims to support partner central banks in emerging countries in building the analytical and technical expertise to conduct efficient monetary policy, promote a stable and efficient financial sector, and be more operationally sustainable.

The Swiss National Bank (SNB) acts as an advisor to the project. The project in its current form is now in its second phase, the first phase of BCC started in 2012 and finished in 2017. Already before that, SECO provided support to central banks in partner countries with the help of IHEID for several years. Im the Executive Director of the BCC team

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Swiss Tomato, and what were your goals?

To develop the BCC website

SOLUTION

How did you select this vendor and what were the deciding factors?

we selected the vendor based on their good reputation, their attention to detail and tailored approach to our needs

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Started the project with a detailed project brief, had several workshops to discuss the need, then engaged in providing feedback and testing of the prototype of the website

How many people from the vendor's team worked with you, and what were their positions?

we had contact with their Director, their Programme Manager. Their IT technicians worked on it, but we did not engage directly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We received a good website that had the various functions that we required and a nice visual identity.

Describe their project management style, including communication tools and timeliness.

Communication was excellent as well as timeliness

What did you find most impressive or unique about this company?

They were highly professional and pleasant to work with.