Suretek Infosoft Reviews (1), Pricing, Services & Verified Ratings

Custom Software Development Web Development
$10,000 to $49,999
Apr. - July 2023

0.5

Quality: 0.5

Schedule: 3.0

Cost: 0.5

Willing to Refer: 0.5

"Throughout our collaboration, one of their developers was so inefficient that I questioned their daily productivity."

Sep 1, 2023

Executive Director & CTO, IABLE

Anonymous

Education
Madison, Wisconsin
1-10 Employees
Online Review
Verified

Suretek Infosoft developed a high-tech educational platform for a breastfeeding education nonprofit. The team was responsible for WordPress customization and post-development maintenance and support.

Suretek Infosoft failed to provide consistent and high-quality development support. The team's turnover rate, resources, and code quality were abysmal, and internal stakeholders were particularly disappointed in the service provider's work ethic and lack of ownership.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive Director/CTO of the company.

Describe what your company does in a single sentence.

We are a nonprofit organization dedicated to providing breastfeeding education and resources to the full range of breastfeeding supporters.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Suretek Infosoft to accomplish?

Help Develop Our Educational Platform

SOLUTION

How did you find Suretek Infosoft?

Guru

Why did you select Suretek Infosoft over others?

Expected Good value/cost

How many teammates from Suretek Infosoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist with a variety of tasks in developing a high tech educational platform. Assist with WordPress customization and maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of well-defined tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They introduced a new developer who claimed to have significant experience, but his first code submission was of subpar quality. The subsequent replacement was immediately turned down due to a substandard code sample. Throughout our collaboration, one of their developers was so inefficient that I questioned their daily productivity. We ended up refactoring her code. Despite fulfilling our payment obligations, SureTek didn't reimburse $2000 in fees for which they rendered no services.

What was your primary form of communication with Suretek Infosoft?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Initially, they were very accommodating. I was hopeful we had found a company we could rely on for various development tasks.

Are there any areas for improvement or something Suretek Infosoft could have done differently?

Integrating a tech firm into a new platform can be a lengthy process. Initially, SureTek provided satisfactory, albeit slow, coding for us. However, after one of their lead developers had to depart for personal reasons, the quality of work declined rapidly. While they had someone who was supposedly as knowledgeable as the main developer as a backup, this individual did not materialize.

RATINGS

1.0

"Awful."

Suretek Infosoft

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