Web Development for Online Presence Of Painting
- Custom Software Development
- $10,000 to $49,999
- Nov. - Dec. 2022
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"My overall experience with Suffescom has been great."
- Arts, entertainment & music
- Washington, District of Columbia
- 1-10 Employees
- Online Review
An art supplies retailer partnered with Suffescom Solutions to design, develop, and market their website. The goal was to help the client become a pioneer in their niche with impeccable products for consumers.
The client appreciated how the vendor took responsibility for the projects, worked passionately, and delivered within deadlines. The client described the whole team of Suffescom Solutions as supportive because they care for their clients and deliver top-quality services to them.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
My name is Ryan Leblanc and I am the Manager of the company. My platform is home to exclusive painting collections and products, including Royal brushes, Watercolor brushes, Acrylic paints, Spray paints, Pop art, etc. The lover of Traci Schuster's Art collection can find some amazing collections done by her. My website acts as a soul for all the artists and painters out there. We have all the equipment related to painting as described. With the products available, painters can add value to their paintings that may attract millions of souls.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Suffescom Solutions Inc, and what were your goals?
I was looking for a company with the motive of getting services to design, develop, and market my website so that I can begin my business and provide all the painting essentials and paintings to a broader audience. Suffescom Solutions was one that matched my expectations. With a broader vision in my mind, I was very keen to have my own website where customers can buy paintings and related products under one roof.
And, this vision put me on the hunt for an efficient and highly skilled website development company that will listen to my requirements, understand them, and can also give suggestions for improvement. I was looking for a company that may give all the services in a single package including designing, developing, testing, maintenance, support, and any ad hocs. I wanted my website with appealing designs that would look completely different from the other that is already in the market.
Thanks to Suffescom, it provided me with what I was looking for. My aim was to become a pioneer in the niche with impeccable products for consumers. To cater to such a high demand of project requirements, I chose Suffescom Solutions since they are professionals in the field of website development. By onboarding them, I was quite relaxed. The type of tools and technologies they use were all the latest and advanced. I couldn’t think of anyone else other than Suffescom for building my website.
SOLUTION
How did you select this vendor and what were the deciding factors?
Talking about the selection process, in brief, I was eagerly looking for a firm with prior experience in developing similar websites. I was in search of a team who would be having thorough knowledge about the latest tools and technologies like which language would be best, what frameworks would work and all. Though I was having clear ideas about my website, I was in search of a partner that may suggest me the best for my Paintingdeck website.
I scrawled Google, reviewed various websites to get some idea about the best development company, and went through some testimonials of the companies that were easily approachable. But, nothing met my expectations. When I was about to lose hope, I shared my requirement with one of my friends who also has his own multiple websites in different niches. I discussed my goal and the unsuccessful hunt for the right organization.
Then, a ray of hope came when he suggested Suffescom Solutions to me. Actually, he also got his website ready with their assistance. That’s why he was very confident while suggesting them to me. He described many positive points of the company with minor negative points, and I was astonished. I visited their website and read their testimonials which were quite impressive. This inspired me to select this vendor for my project needs.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Due to the fact that my company is focusing on exciting painting essentials, I wanted my website to have a high-quality resolution. The company used the latest technologies like HTML5, CSS3, Bootstrap, PHP, and Figma to build my website. They came up with a special layout for my website, and they constantly cleared their queries. Once I started talking to them to help them understand my expectations, they were outstanding at following each stage of the development process.
Excellent support was given by the testing team and the content team. In their scope of work, they did project initiation, planning, execution, monitoring, and control. By adhering to this planned strategy, they accomplished a fantastic job.
The company established the project's goals during these phases, created a business case, created a project plan, established a budget baseline, specified team member roles and responsibilities, built the product, fixed bugs, tracked costs and labor, reviewed the project's progress, and handed over project deliverables, which included kick-off meetings, a project work plan, a risk and issues log, a communication plan, a training plan, a requirement document, and a status reports. Suffescom Solutions followed a full lifecycle development approach to build my project from scratch utilizing the latest technologies.
The work scope included requirement gathering, designing, developing, testing, and deployment. They kept me updated with the progress of the project at each and every step. The project manager conducted regular meetings with me and asked for my suggestions or approval for all major and minor aspects of the project.
How many people from the vendor's team worked with you, and what were their positions?
The business assigned a well-trained crew with past expertise in the same technology to work on my website. I was thus somewhat glad that it didn't take long to explain things to them. While communicating with the company for my business requirements, I found all of the team members were aware of the latest technologies. When the project began, I spoke to every team member, and I thought they were all polite and knowledgeable.
I had regular conversations with the project manager to lay out the project's scope and mission. Thus, there were fewer misunderstandings, and if ever necessary, the team member in question arranged a call with me for a better understanding. The development team consisted of 5 people: 1 developer, 1 designer, a tester, a writer, and a project manager. Everyone on the team and I had a cordial chat.
The crew was enthusiastic and totally committed to my project. They gave me some excellent suggestions, which I used to update a few of my website's features. I must state that the team members all understood technology and knew how to improve processes.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
They delivered an impeccable website to me with all the required features. I’m satisfied with the results. One of the most important things that I wanted on my website was the images of my paintings. I had been very clear about being able to display my work on all pages of the website. They chose a template accordingly and created a beautiful layout. It’s easy for me to keep updating the pictures according to the occasion or any special promotions.
I was very particular about maintaining simple navigation too. I had come across websites that would confuse me about where to go and how to find the services. The navigation was too complicated for me. So, I had been clear that the user interface for my website should be easy enough for people of all ages and backgrounds. And they delivered exactly what I had asked them to. They stayed in touch with me throughout the project and awaited my approval for even the slightest changes or additions.
I was happy about it because I’m very picky about things and it would’ve cost them time and effort to go through something that I did not like. Their sole motive is to satisfy the client to the fullest. This is the thing about them that I highly appreciate. Ever since my website was deployed, the general outcome was a rise in the number of leads. I was even able to have better sales than what I used to before. It definitely increased the exposure to my business among more quality clients.
Describe their project management style, including communication tools and timeliness.
The project was handled gracefully by the assigned project manager. He built a team of experts for my project and managed everything. He was my primary point of communication with the rest of the team. The first thing I’d like to point out is the level of communication managed by the team. I’m not sure the level of organization involved at their level but I never felt out of the loop.
I was up to date with the progress, and all short term goals were delivered within the deadline. Even when I was reading about the company, it was mentioned several times by their previous clients that the team is good at maintaining communication. I can be another one supporting this aspect. The team was constantly on Skype and was quick to reach Zoom for any last minute meetings. With Suffescom, meetings were regular or happened at least twice a week.
The Manager invited me to a few minutes meetings, weekly meetings, and scrum meetings to keep track of the project and inform me about all proceedings. It was a productive step because I could understand the mindset of the developers and give my input there and then in case I wanted to add or subtract something. I had also asked them to prepare an excel sheet and send it to me at the end of every week.
This helped me make sure that all tasks were completed on time and that there were no unnecessary delays. The team was very particular about these reports and they were delivered to me every week, on time.
What did you find most impressive or unique about this company?
As I already mentioned, the “client-focused” nature of the company impressed me a lot. They take the projects as responsibility, work passionately, and deliver within deadlines. The whole team of Suffescom Solutions is supportive. They care for their clients and deliver top-quality services to them. I opted to schedule a consultation to go over the requirements of the project.
I had never spoken with the team in person before. They were highly knowledgeable and professional, in my opinion. As soon as I had finished describing what I needed, they got to work discussing options and ideas. The team was very interested in what I had in mind and was adding to it. There was a healthy discussion that took place during the consultation. The developers were pooling in the possible software that can help and the project manager was noting down everything and giving other inputs which I thought was great.
I was pleased by the initiative. We also talked about the project's anticipated cost in addition to everything else. It was significantly less expensive than other options I had contacted. The overall estimation turned out to be well within my budget. All of these things left a lasting impression on me. I had worked with other companies on different projects and never had I seen such healthy involvement.
Even though they were providing their input, they made sure that my ideas were within the loop and included in the entire design and development process. So, they really are client focused which is a great thing for any business owner.
Are there any areas for improvement or something they could have done differently?
My overall experience with Suffescom has been great. I’m happy with the results and found their services to be well worth the money. However, there is one piece of suggestion that I would like to leave for the company. My project involved one developer only. I think they decided to go this way because of the requirements of the project. But, since it was 1 developer handling the project needs, his absence created a slight inconvenience.
There was one time that I was having issues with the lead form and conveyed the problem to the project manager. The developer wasn’t available at the moment which did create a little delay. It happened only once throughout the tenure of their services. But yes, it is something that can be looked into. I believe the best way to ensure that this kind of delay doesn’t happen in the future is by making 2 developers work on one project.
This way at least the second developer can handle the immediate requirements in the absence of the first. Again, I do believe that the team at Suffescom handled the project very well. This is something that I believe can help them improve the scope of their services.
RATINGS
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Quality
5.0Service & Deliverables
"They delivered top-notch services to me. They were quick, responsible, and had a thorough knowledge of the latest tech stack."
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Schedule
5.0On time / deadlines
"I must say that Suffescom is brilliant at conducting regular meetings on Skype and Google meet."
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Cost
5.0Value / within estimates
"I found the cost of Suffescom is very genuine i.e., $25/per hour. But I worked on fixed costs."
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Willing to Refer
5.0NPS
"I will recommend this company to all my friends.