Web Dev Services for Multi-Service Salon
- Web Development
- $10,000 to $49,999
- Oct. - Nov. 2022
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"They took every suggestion into consideration and acted upon it immediately."
- Other industries
- India
- 1-10 Employees
- Online Review
Suffescom developed a website for a multi-service beauty salon. The team created a detailed portfolio of the salon’s services, designed the site, and ran marketing campaigns to increase brand awareness.
Suffescom Solutions paid attention to details and were humble enough to take every suggestion and feedback from the client. The team delivered more than what the client needed. Their organized and well-thought-out workflow and responsiveness were impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m Pallavi Mahajan and I’m the online reputation manager of Cococare Salon. The salon provides multiple grooming services to women. Presently, our services include hair styling, skincare, makeup for special occasions and nail extensions. Our services are currently extended to women only. The purpose is to empower women and help them feel beautiful and powerful. Women of all ages can reach out to us and get grooming services for any big or small occasion.
We have a team of experts selected from all around the world to ensure that the services are to the point and always satisfactory for our customers. We take great care to build relationships with our customers. We ensure that the interaction of our staff with the customers is to the point so that Cococare stands as a salon that offers luxury in every way.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Suffescom Solutions Inc, and what were your goals?
I hired Suffescom Solutions for their website development services. I’m aware that building an online presence is extremely important for any business and I wanted a platform where my potential customers can meet the Cococare Salon before even hiring us for our services. I had an idea about the design that I wanted for the website but wasn’t sure about the intricacies involved in the process.
I had a rough blueprint ready and let the team know of my expectations. Since my services include grooming services, I was sure that my website would involve a lot of graphics and images. I wanted to showcase different hairstyles, nail art, and bridal makeup images of our real clients on the website. So, along with a separate page for the gallery, I wanted the home page to be able to display everything. I was also sure about having multiple service pages for each of my services.
Now, I did not want the website to have complicated navigation, so my brief was to develop a website that was simple and for the users and attractive. And since my team will be handling the backend processes, I wanted the back layer to be easy to manage too. The team noted all my requirements and started working on them right away. It was a smooth process with the team. They are clearly experts because they knew how to achieve all that I wanted and even contributed more ideas to make the overall website better.
SOLUTION
How did you select this vendor and what were the deciding factors?
I used to work at a company as a manager before I founded Cococare. It was an e-commerce business and they had worked with Suffescom for their website and SEO services. So, I was already familiar with their scope of work and the results. Even then, the team worked professionally and everyone had good things to say about the company. When I founded Cococare, I was already sure that I would hire Suffescom for website development.
I had seen the results and already had proof of their professional work. I got in contact with the team through their website. Decided to book a consultation and discuss the project. It was my first time being directly in contact with the team. I found them very professional and knowledgeable. From the first meeting, I could see the ideas flowing in from their end. As soon as I was done explaining what I wanted, they started discussing what we could do and suggestions too. I was impressed with the proactiveness. In addition to this, we had a discussion about the estimated cost that would be involved in the entire project.
It was well within my budget and more affordable than others that I had contacted for comparison. All these factors had a deep impression on me. Even though I had contacted them knowing I wanted them to work on my website, the consultation further proved to me that they were the right group of professionals for this project. The meeting made me envision the website that I wanted and I was sure that Suffescom can help me reach the goals that I wanted.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Broadly, the reason I hired Suffescom was for my website. I had already decided on starting Cococare Salon but I had no way to connect with the customers and showcase my services. I was also thinking of running marketing campaigns and ads to increase the exposure of my salon. So a website was indispensable. So, the team at Suffescom was given the task of building an attractive website that creates a great first impression on the clients.
Now, there were a lot of details involved in the project that had to be looked into. The first was graphics. I created a detailed portfolio of each of my services. I had hired professional photographers to click pictures of my models and clients. I wanted to use those pictures on my website. That’s how my customers will know how good our artists are. So, the template had to be good enough and balance graphics and text. It should display the images without being too overwhelming and have just the right amount of text.
The team considered all the points that I presented in my brief which shows how client-oriented their approach is. Also, based on my own experience, I wanted my website to not be as complicated as most of the modern websites we have today. I wanted it to be simple enough for my team to handle and for my users to navigate. These were some keywords that created an outline of the scope of the work of the team. And I can confidently conclude that Suffescom did a great job in making sure everything is as per my preferences and business needs.
How many people from the vendor's team worked with you, and what were their positions?
There were a total of 9 people involved in the project. For the first half of the development process, the developers, designers and the project manager were the ones I was constantly in touch with. They kept me up to date with the progress of the website. The design, the changes, the additions, everything was conveyed to me or my team for the first half of the process. I had a few meetings with the writer too for the content of the website.
I had to make sure they understood the vision and purpose of Cococare Salon. For the second half, the testers started showing up to the meetings more frequently. This went on for some time too because the final project had to be impeccable. So, throughout the website development process, the team member that worked with me directly was the project manager, 2 developers, 2 web designers, 1 graphic designer, 1 content writer, and 2 testers.
I’m glad they decided to involve two developers and designers in my project. Because it kept everything moving forward without any obstructions. It was a wise move for me. All of the team was always involved in the meetings so if there was anything that I wanted to have changed, it was conveyed to the entire team.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The team did deliver more than what was required from them. Since my business is all about grooming services, it is imperative for my clients or potential customers to be able to see what my deliverables are. The more visually appealing my website is, the better it is for my business. From the first meeting I had with the project manager and the rest of the team, I had put this as my number one priority. And throughout the tenure of their service, I was pleased with how focused they were on what I wanted.
Not once did I feel that the direction of the website design and development process was drifting away from what I had explained to this. I think they aligned with my vision from the beginning which made things very easy for all of us. The day I received the final product, I was happy. I used the website for a few days to see if there was anything lacking at any step. But, just as I had expected, the website was just the way I wanted it to be. It’s been a few weeks since they completed my website and I’m getting positive feedback already.
I have had clients complimenting me about the website design. There were some customers who clearly told me that they contacted the salon because they were impressed with the display on the website. This was my motive behind choosing a design that focused on images and with the feedback, I can see that it is working too.
Describe their project management style, including communication tools and timeliness.
Every step of the process was very organized and well thought out. I give Kudos to the project manager because he made sure that there were no delays or unnecessary obstacles in the way. Right off the bat, I think the team composition was intelligently handled. There were 2 designers and 2 developers working on my project. Now, generally, companies use 1 resource per profile. But the choice of having 2 of each made sure that the work didn’t stop. In the absence of one, the other could easily handle the tasks.
So, the flow was maintained throughout. The team had an intense excel sheet with details of all the daily tasks along with deadlines. It was created in the first week of me hiring them. The team maintained it which kept me up to date about the progress. In addition to this, there was constant communication between me and the team. It was generally using Skype and Google Meet. At times, I would come up with ideas in the middle of the day and convey them to the PM. He was always responsive, which is another level of professionalism. Other than that, there were fixed bi-weekly meetings with the team over a video call.
The project manager informed the agenda of the team to me ahead of time which helped me be ready with questions or any suggestions. Overall, I would say that the team was organized. Everything was updated in a timely manner which also led to the delivery of the website within the agreed-upon timeline. The communication was on point. So, great job.
What did you find most impressive or unique about this company?
Not once did they leave me wondering about anything. Whether it was communication or the development process, I did not have to question anything. All my doubts were cleared immediately and the project manager was proactive enough to reply to all my queries in time. I have worked with other companies before and they would often respond a few days after the query was pointed out. It creates a restless feeling which also affects the confidence of the client in the hired company.
These always stood out for me as a negative point. I found Suffescom to be especially good in this regard. The activeness of the team is impressive. They basically made me believe that there could be no better company than theirs for my website. And it wasn’t a hollow pride. They were experts. I had a designer with me throughout the meeting and he pointed out that the team is good and worth the money. Another impressive aspect of the team was their confidence.
From the designer to the tester, everyone was confident about their work. From the first meeting, the team was nodding heads to all my requirements and came up with ideas for the same. And in case there was something that I wanted to be done differently, I would always hear a confident ‘yes’. And well, they did deliver everything too.
Are there any areas for improvement or something they could have done differently?
I’m glad they did nothing differently. Their services were great and most importantly, they were top quality. They paid attention to details, never showed any hint of overconfidence and were humble enough to take every suggestion and feedback from my team in a positive way. I did not face any problems in this regard. They took every suggestion into consideration and acted upon it immediately.
That’s a telltale sign of a client-oriented company. They understood the project, and the requirements and were clear-headed about what needed to be done. I would definitely recommend them to my friends and colleagues. I’m impressed by how they handled everything and would love to see how far they go from here. I would be reaching out to Suffescom for any future projects and I would love to hire them for other services they offer.
RATINGS
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Quality
5.0Service & Deliverables
"Professional level quality and good results."
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Schedule
5.0On time / deadlines
"Easy to manage. They had a very organized way to schedule meetings."
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Cost
5.0Value / within estimates
"Well within my budget. They cost me around $25/hour."
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Willing to Refer
5.0NPS
"I would highly recommend Suffescom to my friends.