Standard Applied Intelligence Labs

BACKGROUND

Please describe your company and position.

I am the CEO of Happypillar

Describe what your company does in a single sentence.

We're Happypillar: thousands of parents rely on us to deliver gold-standard mental healthcare immediately, using AI and machine learning, so that all kids can thrive. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular to accomplish?

• Increased understanding of LLM failures
• Enhanced performance metrics
• Proprietary ACID backend

SOLUTION

How did you find Singular?

Referral

Why did you select Singular over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Singular were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 The scope of work involves developing a high-performance AI backend for Happypillar, designed to deploy advanced models in our private data center efficiently. The system will seamlessly integrate with multiple AI model providers, ensuring flexibility and adaptability. A user interface for model evaluation and scoring will be delivered, enabling comprehensive oversight and management of AI performance. 
Key deliverables include the AI deployment infrastructure, model evaluation UI, consistent response quality mechanisms, high availability systems, and reliable telemetry and metrics for monitoring. These deliverables will support a resilient and efficient AI infrastructure tailored to meet Happypillar's operational needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included significantly fewer failures in the AI infrastructure, which directly led to an enhanced customer experience. This improvement in reliability and quality also contributed to a dramatic reduction in customer churn, demonstrating the project's success in delivering a robust and customer-centric solution here at Happypillar.
 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management style was terrific—smooth, coordinated, and always supportive. Deliverables landed on time like clockwork (I don't want to jinx it to say it but ALWAYS early!), and they had this almost uncanny ability to anticipate our needs before we even voiced them. Whenever we had a curveball or a last-minute "what if," they didn't just respond; they adapted like pros, making us feel like we were in the best possible hands.

What was your primary form of communication with Singular?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Singular were two things: one, their speed. It is unmatched. Two was their ability to combine technical acumen with a genuine, human touch. They didn't just build solutions—they seemed to anticipate and solve challenges before they became problems. 
Their unique mix of innovation, responsiveness, and a "let's make it happen" attitude made working with them an experience that was equal parts impressive and inspiring. These qualities are especially necessary for us as we're a fast growing startup that has small pivots constantly. 

Are there any areas for improvement or something Singular could have done differently?

None that I can think of!

BACKGROUND

Please describe your company and position.

I am the Co-founder of UKey

Describe what your company does in a single sentence.

UKey is an AI native commerce platform built from the ground up with a payments core.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular to accomplish?

• Convert our prototype into a comprehensive fintech platform
• PCI DSS and SOC 2 compliance
• SDKs and widgets for our customers to add UKey functionality to their products

SOLUTION

How did you find Singular?

Referral

Why did you select Singular over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Singular were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Bank API integration for payment processing
• Consume facing Mobile (Android and iOS) and web apps
• Secure, air-gapped admin app
• GCP deployment with CI/CD
• PCI/DSS and SOC-2 ready

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Ability to reliably handle large daily transaction volume 
• Mobile app matches our design specs
• Add cutting edge security like passkeys
• Open banking integration with telemetry
• Compliance with banking regulations--PCS/DSS and SOC 2
• Assist in managing GCP deployments

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Singular's team was a game-changer for our fintech platform project. Their team's execution was remarkable. I was told that they leveraged their AI technology to rapidly understand our requirements and deliver high-quality code that met all our security and compliance needs. And I know that their velocity was incredible!

What really stood out was their ability to handle complexity with ease. When we threw curveballs like last-minute regulatory requirements or security protocol changes, they adapted instantly.

What was your primary form of communication with Singular?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their engineering team's deep expertise in building secure, scalable financial systems. Their architects had previously built enterprise platforms at Oracle and other major tech companies, and it showed in how they approached our complex security and compliance requirements. Most teams would have needed months just to understand the regulatory landscape, but they came in with battle-tested patterns and delivered a bank-grade secure platform in record time. In my experience, it's rare to find engineers who can balance cutting-edge tech with rock-solid security fundamentals needed for fintech - their team nailed both.

Are there any areas for improvement or something Singular could have done differently?

While the final product exceeded our expectations, their initial time estimates were a bit too optimistic. I'd recommend padding their timelines by 15-20%, especially for complex fintech features. That said, they were always transparent about progress and challenges, and their speed was still faster than any team we've worked with. The quality of their work made any scheduling adjustments worthwhile. Despite the timeline adjustments, I wouldn't hesitate to work with them again.