SOLUTECIA S.A.S

BACKGROUND

Please describe your company and position.

 I am the CEO of a retail company 

Describe what your company does in a single sentence.

We are a company dedicated to the distribution and wholesale of different products imported from China.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SOLUTECIA S.A.S to accomplish?

• improve our administrative process
• protect our information and that of our clients with a reliable company
• immediate support to our needs

SOLUTION

How did you find SOLUTECIA S.A.S?

Referral

Why did you select SOLUTECIA S.A.S over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SOLUTECIA S.A.S were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our system is made up of a parent business and several branches. From the moment the goods arrive in Colombia, we enter them into the system, then we transfer goods between cities or warehouses, as the case may be, in the system we control costs, debts and payments to suppliers, employees, invoices for goods and debts and payments of clients, costs, expenses, profits and all the administrative work of the company. 
Our system has excellent service and they adjust it to our needs every time it is necessary. Each user counts their username and password and from the matrix we can observe what any user does in the system. We have been counting on Sotulesia for more than 10 years and we have been improving our system year by year, we count on this company for effectiveness, trust and service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our logistics processes are exact, inventory information is exact, our clients' account statements are very precise. and the information we need is immediate and very clear. Additionally, the system is very easy to use. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their customer service is efficient, their response time has always been on time, and the solution to our requirements is attended to according to our urgent time frame. 

What was your primary form of communication with SOLUTECIA S.A.S?

Email or Messaging App

What did you find most impressive or unique about this company?

They can build everything according to our needs. They are very detailed with our requirements and the most important thing for us is the security with which they handle all the information that our clients entrust to us. 

Are there any areas for improvement or something SOLUTECIA S.A.S could have done differently?

Sure!, 

Sotulesia serves us in a very personalized way. It is as if they worked within our company, they know in detail each of our users and each of our needs. They have even sent some of their employees to each new branch to learn about the new process and verify how to adjust it better, that is not easy to find today.