SOFTSQUARE LLC

BACKGROUND

Please describe your company and your position there.

I'm the co-founder and CMO at Social Proof. Businesses of all sizes—from startups to large enterprises—use Social Proof’s software to source and manage their influencer campaigns. Creators use Social Proof to grow their influence, manage their business and source their sponsorships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftSquare, and what were your goals?

We partnered with SoftSquare to build a platform that brings transparency, predictably, and scalability to the creator economy.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for developers that fit our companies vision. It was important to us to find the right development team for such a project. After meeting with Danish from SoftSquare we knew we had found our partner. Danish and his team are honest, passionate, and qualified.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

From our first meeting SoftSquare has become an integral part of our team and remains so to this day. From project concept, design, mockups, web development, app development and more SoftSquare has taken this project on as their own.

How many people from the vendor's team worked with you, and what were their positions?

Beyond our fantastic project manager Danish, we have direct access to every one of SoftSquare team members working on our project. SoftSquare's integration with our team has proven vital and is greatly appreciated.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After BETA testing the platform, we have gained resounding market validation for our product.

Describe their project management style, including communication tools and timeliness.

SoftSquare's team is reliable and professional. We have daily strategy sessions with our project manager. We often meet with other members of the SoftSquare team throughout the week. Our teams are integrated on Slack for on-demand communication.

What did you find most impressive or unique about this company?

Their humanity. Danish and his team are incredibly talented developers and even better people.

Are there any areas for improvement or something they could have done differently?

I could not ask SoftSquare to have done anything differently. They have gone above and beyond any reasonable expectation of a business relationship. They continue to be an invaluable partner for our company.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a website that connects dog owners to local businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftSquare?

Our website had a lot of issues in the front- and backend, and we also needed to completely redesign it to match our new branding. To do all of that, we hired SoftSquare. 

SOLUTION

What was the scope of their involvement?

SoftSquare redeveloped our website and fixed its issues. We gave them our new branding guidelines, and they took that into consideration while developing the website. In terms of features, SoftSquare added a blog page to the website. They also created a login portal where users could save things from the website. This portal also allowed businesses to create their own profiles. Moreover, the team also worked on the site’s UX design while automating its third-party workflows.

What is the team composition?

We worked with two people from SoftSquare; we had one main point of contact and a UX designer. 

How did you come to work with SoftSquare?

I found them on UpWork and hired them to be our development contractor. They had different types of expertise and did a great job guiding me through the changes on the website, telling me why something was broken and how to fix it. Simply put, they understood what I was asking better than anybody else. As a result, I decided to go with them. 

How much have you invested with them?

We spent around $17,000.

What is the status of this engagement?

The project lasted from September 2020–August 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We saw a pretty big increase in our website traffic, which was one of the issues we initially had. Our previous website’s analytics function was broken, and they fixed it. On top of that, we saw a significant increase in the number of people signing up for our newsletter. We also received a ton of feedback from our customers, saying how much they loved the website, how easy it was to navigate through and use, and how clean and uncluttered it was. 

How did SoftSquare perform from a project management standpoint?

Communication was probably their biggest strength. Both of us had strong accents, and they were fantastic in understanding exactly what I was saying. They also set a standard in terms of when I could expect a response from them — they always stayed within that standard. Apart from that, they were great at keeping me on track by delivering earlier than our deadlines. 

We communicated with them primarily through emails, but we also had a lot of Zoom calls with them; they shared their screens with us to walk us through changes and updates. 

What did you find most impressive about them?

They understood our vision, and they offered suggestions to make it better. 

Are there any areas they could improve?

No, there weren’t any. They did a good job at everything; we had problems with other developers, but we didn’t have any issues with SoftSquare.

Do you have any advice for potential customers?

At any point, if you don’t like something or one task isn’t done correctly, communicate it right away with SoftSquare. They’re great at getting feedback, and he can make changes quickly. Overall, have great communication with them. 

BACKGROUND

Please describe your company and your position there.

I'm the owner of the Holistic Wellbeing Consultation Firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftSquare, and what were your goals?

We hired Softsquare to help move our old sites and develop 3 other websites. They also moved the site to AWS which has been beneficial ever since to have our own hosting and they have also helped us with building our first holistic fitness App. Health is wealth, my goals are to educate and they have helped me to achieve this purpose by seeing to it that my content comes to the public as they want it.

SOLUTION

How did you select this vendor and what were the deciding factors?

I got them via recommendations and I haven't regretted this opportunity.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our business goals and objectives. From there, they drafted a proposal of how to bring life to my project. We shared ideas, tried all options, worked on our mistakes, and have improved to where we are now.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. But there were also 2 full stack developers and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

75% increase traffic.

Describe their project management style, including communication tools and timeliness.

We used Trello and skype and worked within a time frame.

What did you find most impressive or unique about this company?

Their ideas and how they implemented things were outstanding. 

Are there any areas for improvement or something they could have done differently?

No, for now they are good.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an influencer SaaS platform; we focus on empowering the advertisement and influencer economy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftSquare?

We wanted to take the market data that we were able to collect and translate it into actionable insights to provide it to our users.

SOLUTION

What was the scope of their involvement?

SoftSquare is helping us work with social media platforms like Facebook, Instagram, and Snapchat to secure partnerships with them and collect and translate the data we get from those engagements.

What is the team composition?

We’ve been working with around ten people throughout the process, including backend, frontend, and iOS developers.

How did you come to work with SoftSquare?

We chose them over 50 potential partners because Danesh (CEO )has an incredible eye for design, and he seemed able to make products that people could use and enjoy.

What is the status of this engagement?

We started working together in August 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They created a product that Fortune 500 companies and influencers with millions of followers on social media want to use.

How did SoftSquare perform from a project management standpoint?

We use Slack to communicate and Jira for project management — they do a great job keeping us updated.

What did you find most impressive about them?

Their transparency is what stands out the most. They perform at a higher level than most of the firms in the US. We’re now able to trust them and invest in them because they created a great partnership between us —they feel like an extension of our team, and that’s important for us.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Any advice for potential customers?

Explain what your business is, the objectives you want to achieve, and the audience you want to target; if you do that, you’ll be able to trust them to provide a solution for everything.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a moving company that operates in Melbourne, Australia. We deliver quality and quantity with furniture removal and commercial delivery from Melbourne to Sydney and Sydney to Melbourne.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dezining?

Our company was running an online booking system, but our software wasn’t that attractive, so we needed to develop a way to have the booking, ordering, and truck scheduling features on a new, better-looking software.

SOLUTION

What was the scope of their involvement?

Dezining redesigned our website frontend and then developed new software for the backend to integrate with the website to make things easier for our customers and for our team. They created forms through which we can see bookings, receive orders and send them to the trucks, make cost calculations, and file space summaries.

What is the team composition?

I work with one member of their team, but he has a few guys behind the scenes working on the software at any given time.

How did you come to work with Dezining?

One of my business clients had worked with them before and highly recommended their services to me. We had a mediocre experience with a designer before, and so we were very excited to hear about Dezining, given their portfolio and reputation.

How much have you invested with them?

Overall, the project should cost around $15,000

What is the status of this engagement?

We began working together in July 2019 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are getting a lot of customers through this platform because of its aesthetics and how much easier it is to manage. The pamphlets and booking templates they made for us were very impressive, which has been very satisfying as well. Everything works perfectly so far.

How did Dezining perform from a project management standpoint?

They do a good job with project management. Beyond just developing the software, they bring a lot of unique ideas to the table and are very good at meeting deadlines and establishing a project timeline. We generally communicate via WhatsApp, and on the occasions when we need to look at the software together, we call on Skype.

What did you find most impressive about them?

I think their ideas were the best part of the collaboration for me. They have a lot of unique and attractive ideas for how to present information, and that was the biggest thing we found lacking in other companies we’ve worked with.

Are there any areas they could improve?

To be honest, I’m very happy with everything they provided, so I don’t have any suggestions for things to improve.

Do you have any advice for potential customers?

I would recommend that you communicate as much as possible in order to get the most out of the relationship.

BACKGROUND

Introduce your business and what you do there.

I’m a director for a storage management facility.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dezining?

Eighteen months ago, I appointed someone else to work on the site, but I found that their understanding of my requirements wasn’t matching my expectations. It wasn’t easy to explain what I needed to them, either over email on through calls. I hired Dezining to take over the project for Uholu International.

SOLUTION

What was the scope of their involvement?

We engaged Dezining to help us with the website and the iOS and Android app. The entire website was replicated with the apps. Customers have the ability to sign up and browse the website or apps for the products they want to buy. There’s also a checkout and payment system.

Dezining created everything from scratch, in terms of development. They showed me how it works and asked for my approval at every step. We use AWS for hosting, and there was a lot of PHP coding done on the website.

What is the team composition?

I’ve only worked with one person.

How did you come to work with Dezining?

One of the old developers told me that he couldn’t complete it as per my requirements and that it needed PHP experts, suggesting Dezining.

They had a clear understanding of what I was looking for from the very beginning, which demonstrates their experience. I also appreciated their ability to explain what they could do and how we could make it work. After an initial chat, they put together designs, reworking them based on my feedback.

How much have you invested with them?

We spent $10,000–$25,000.

What is the status of this engagement?

We started working with them in May 2019 and the work is ongoing. I plan to enhance the site further, according to market feedback, and I’m planning to hire them for full support because I really trust them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app isn’t fully in use yet. It has some functionalities there, but we’re still working on it. Everything’s gone smoothly for me so far—if I come across any issues, or if I see something I need to change, they’ll sort it immediately if I send a message.

How did Dezining perform from a project management standpoint?

I’ve worked with other providers over the last five years, on different projects and would always struggle with communication and disagreements. I’ve had no such issues with Dezining.

We’re using WhatsApp for communication, and I make direct phone calls with them. We also communicate a lot through email, because some of the information comes from third parties.

What did you find most impressive about them?

The communication is the best thing. There’s a time difference between our locations, but he always responds on time. As a non-developer, I’m reliant on them, but I have full trust in their process, and when they tell me if I need to spend more money or something similar.

Are there any areas they could improve?

If they could reduce their fees, that would be great, but there’s nothing else.

Do you have any advice for future clients of theirs?

I’ve already referred about four of my friends to them.

BACKGROUND

OPPORTUNITY / CHALLENGE

• product design

SOLUTION

• Good value for cost
• Company values aligned

RESULTS & FEEDBACK

• Virtual Meeting
• Email or Messaging App

BACKGROUND

Please describe your company and position.

I am the Ceo of MoonRise health

Describe what your company does in a single sentence.

Womens pelvic health online programs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SOFTSQUARE LLC to accomplish?

• WordPress switch
• WordPress Dev and maintainence

SOLUTION

How did you find SOFTSQUARE LLC?

• Online Search

Why did you select SOFTSQUARE LLC over others?

• High ratings
• Good value for cost

How many teammates from SOFTSQUARE LLC were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Build our WordPress site
• Maintain it
• Keep building new features

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Contant communication
• They provide proactive suggestions for improvement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did deliver on time Constant dialogue via slack

What was your primary form of communication with SOFTSQUARE LLC?

• Virtual Meeting

What did you find most impressive or unique about this company?

• Proactive
• On time
• Easy to work with

Are there any areas for improvement or something SOFTSQUARE LLC could have done differently?

None

BACKGROUND

Please describe your company and your position there.

Founder & owner of a luxury clothing brand in USA

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftSquare, and what were your goals?

Create branding that resonate with brand ideology and aesthetically appealing for the audience as well.

SOLUTION

How did you select this vendor?

I like the pitch, and concept they developed for my brand.

Describe the scope of their work in detail, including any steps and the final deliverables.

Logo, brochure, flyers, clothing Tag, hanging tags, and packaging

How many people from the vendor's team worked with you, and what were their positions?

One - two person,

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I been very pleased with the scope, pace and ideas, impressed with the details, and professionalism.

Describe their project management style, including communication tools and timeliness.

They were very prompt and up to date on the latest technology. I been in touch via emails and what’s app, I had no issues ever.

What did you find most impressive or unique about this company?

Prompt in response, and understand your vision, apply them in a way that resonate with your vision.

Are there any areas for improvement or something they could have done differently?

Not that I can think of right now!

BACKGROUND

Please describe your company and your position there.

I'm the co-founder of an e-commerce website with multi-level vendor profiles (peer-to-peer sales). The website helps users share their subscription services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftSquare, and what were your goals?

The challenges are multiple: establish a monthly recurring payment schedule incorporating commission percentages on sales; several levels of users; ability to be both a vendor and a customer, password safe storage.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Muhammad based on his experience and his interest for the project. He understood the project quickly and had a lot of relevant questions. He got back to me with a clear plan and seemed motivated to tackle this complex project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After a lengthy and comprehensive briefing, Muhammad came up with the wireframes and a design from the website. We had at least one meeting between each step. He then developed the front end, backend, integrated with multiple plug-ins and tested the payment gateway.

How many people from the vendor's team worked with you, and what were their positions?

I only communicated with Muhammad, not sure how many people he worked with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site is operational and ready to be launched. I don't have any data to share yet as I'm finalizing the content and working on a marketing strategy.

Describe their project management style, including communication tools and timeliness.

The communication was easy, Muhammad is very responsive. He would communicate deadlines for each step and we'd have a Zoom meeting after each step was completed. I would then give my feedback and list of items to improve, he would work on it and we'd have another call to check that all was in order for him to proceed with the next step.

What did you find most impressive or unique about this company?

The quick reaction time as well as the ability to apprehend such a complex project.

Are there any areas for improvement or something they could have done differently?

At first it was challenging for me to explain my project clearly as it was a first for me. But Muhammad asked for real-life examples of similar services in other countries, summarized all our conversations to make sure we were on the same page, and come up with a list of actionables at the end of each call.