What evidence can you share that demonstrates the impact of the engagement?
The best feedback is user experience, so we have a software that allows us to track how users move through our site. The experience of watching people go step by step without having hiccups and have to go back a screen really speaks to their ability to take a mediocre user experience and create something that is really enjoyable for people to use.
How did SoftGrid Computers perform from a project management standpoint?
In terms of project management, we use Trello, and that has been very helpful in breaking down larger tasks and setting deadlines that keep us moving at a quick pace. They’ve been able to complete all of our project goals in close to a sixth of the average amount of time.
What did you find most impressive about them?
One thing we’ve really nailed down is communication because working with someone in the exact opposite time zone can often be very difficult. We realized early on, however, that they have great methods of communicating without needing to touch base, like using highlighted screenshots or request boards to get specific tasks taken care of.
They also put a lot of thought into the work we do, and the specific knowledge that they have around whether or not different features will integrate well into the platform and how much they will cost to implement has been really helpful to our overall success as well.
Are there any areas they could improve?
Unfortunately, it’s difficult for us to scale development with them, because of the limit on their personnel. I don’t blame them for having that sort of shortcoming, obviously, but it is something I wish that we had a little bit more capability for.
Do you have any advice for potential customers?
Make sure you start with something bite-size so that you can kind of have a test round to find a project manager, test the Trello process for communication, and just see how it goes.