SMR Softech

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of Optimum Pipes & Tubes

Describe what your company does in a single sentence.

Optimum Pipes & Tubes is a professionally managed enterprise founded by a young and dynamic entrepreneur, specializing in the manufacturing of high-quality Stainless Steel, Nickel Alloys, Alloy, and Carbon Steel Seamless and Welded Pipes, Tubes, and U-Bend Tubes. Our commitment to excellence has earned us the trust of both domestic and international clients. We pride ourselves on delivering premium, consistent-quality products and services, driven by our "Make It Happen & Make In India" ethos.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SMR Softech to accomplish?

• Website Design and Development

SOLUTION

How did you find SMR Softech?

Online Search

Why did you select SMR Softech over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SMR Softech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The resulting website is visually appealing, well-structured, and user-friendly. Site visitors can easily visit the platform via their mobile devices. A well-managed group, the team worked quickly and efficiently. Ultimately, SMR Softech delivered designs that exceeded expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered within a very short timeline—just one week—which was impressive given that it was a fully custom-coded website built with PHP, MySQL, and other technologies. After the launch, we noticed immediate improvements in user engagement and performance. The site loaded faster, functioned smoothly across devices, and had zero downtime. Additionally, the clean and responsive design helped improve our professional image, and we started receiving more inquiries through the contact forms within the first couple of weeks. Overall, the timely delivery and technical quality directly contributed to the successful launch of our business online.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated excellent project management throughout the entire process. They were highly organized, communicated clearly, and kept me updated at every stage of development. Despite the tight deadline, they delivered the fully functional, custom-coded website on time—within just one week. They were very responsive to my needs and quick to implement feedback or changes I requested during the process. Whether it was through email or messaging apps, they were always available and proactive, which made the collaboration smooth and stress-free.

What was your primary form of communication with SMR Softech?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed me most was their ability to deliver a fully custom-coded website—using PHP, MySQL, and other technologies—in just one week without compromising on quality. Their technical expertise was clear, but what really stood out was their responsiveness and attention to detail. They listened carefully to my requirements, offered smart solutions, and made the entire process feel effortless. It’s rare to find a team that combines speed, skill, and clear communication so effectively.

Are there any areas for improvement or something SMR Softech could have done differently?

Overall, I was very satisfied with the project and the outcome. If there’s one area for improvement, it would be to provide more detailed documentation or user guides after the website was delivered. While the site was easy to use and well-built, a short walkthrough or admin panel guide would have been helpful for managing content and making minor updates on my own. That said, the team was always available to answer questions, so it wasn’t a major issue.