SMD Solutions Ltd

BACKGROUND

Please describe your company and position.

I am the Director of Balaji Infrastructure

Describe what your company does in a single sentence.

Civil Engineering & Government Contracting 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SMD Solutions Ltd to accomplish?

• Design and development of Enterprise Fleet & Asset Intelligence Ecosystem
• Reduce capital leakage due to fragmented, paper-based tracking
• Improve asset utilisation
• Allow asset tracking from a desktop website / mobile device
• Allowed reports generation from mobile app or desktop site at a click of a button

SOLUTION

How did you find SMD Solutions Ltd?

Referral

Why did you select SMD Solutions Ltd over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from SMD Solutions Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a government contractor, we were managing hundreds of heavy machines using nothing but paper logs and spreadsheets. Honestly, it was a mess. We were suffering —renting expensive machinery for one site while our own equipment sat idle on another simply because we couldn't see it. Maintenance was always reactive (we fixed things after they broke), and getting ready for a government audit was a week-long nightmare of digging through paperwork. We needed a digital fix that actually worked on a dusty construction site, not just in a clean office.

SMD Solutions Ltd built a "Digital Twin" of our entire operation. They created a central dashboard that finally gave us a real-time bird’s-eye view of where everything is and how much fuel it’s burning.

They also built a rugged mobile app for our guys in the field. A lot of our projects are in the middle of nowhere with zero signal, but the app lets our engineers log safety checks and engine hours offline. The second they get back to a spot with 4G, everything syncs up to the cloud automatically. No more lost logs or manual data entry back at the office.

Since we work on high-stakes government projects, we can’t afford for our software to crash. They set up a "zero-issue" pipeline that automatically tests every single update before we ever see it. This meant that when we rolled it out, it just worked. Plus, they built the system to scale with the demand using cloud technologies, so as we win more contracts, the software grows with us without slowing down.

Overall:
We’ve slashed our rental bills by moving our own machines where they're needed most, resulting in more than 30% better usage.
What used to take us five days of stress is now a single-click report that’s ready for government inspectors resulting in better and faster auditing.
The system pings us when a machine needs a service before it breaks, keeping our projects on tracks. This obviously leads to fewer breakdowns.
SMD Solutions didn’t just hand us an app, they gave us a much smarter way to run our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved Asset utilisation by 30%

Reducing audit preparation time from five days to thirty seconds

Predictive engine significantly lowered repair costs

Allow asset management when devices is disconnected from network

• A unified web portal for real-time machinery and asset oversight.
• Automated tracking of service intervals.
• Replacing manual paperwork with a high-speed, automated report generation functionality.
• Deploying an offline-capable mobile app for seamless onsite data entry.
• Building a future-proof architecture that supports unlimited growth in assets and users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SMD Solutions Ltd acted as a strategic partner, utilizing a disciplined Agile-Hybrid approach that ensured every major milestone—from the GIS dashboard to the offline-sync engine—was delivered on or ahead of schedule. Their proactive nature was best demonstrated when they visited our remote sites and, upon seeing the poor cellular connectivity, immediately pivoted to refine our offline-first architecture without being asked. By integrating us into their CI/CD pipeline for staging and testing, they maintained total transparency, delivering a "zero-issue" system that was battle-tested and live in time for our critical government audit.

What was your primary form of communication with SMD Solutions Ltd?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

SMD Solutions Ltd demonstrated a level of project leadership that went far beyond simple coding. Their communication was refreshingly transparent; they utilized weekly steering syncs to ensure we were never in the dark, translating complex technical hurdles into clear business risks and opportunities. This proactive project guidance was invaluable, as they didn't just take orders—they acted as consultants, often identifying and fixing operational bottlenecks we hadn't even considered yet. Their work management was equally disciplined, utilizing an Agile-Hybrid framework that kept development on track even when site conditions changed. By integrating us into their staging environments, they ensured that the final rollout was seamless, predictable, and perfectly aligned with our day-to-day operations.

Are there any areas for improvement or something SMD Solutions Ltd could have done differently?

While the technical deployment was flawless, the human element, transitioning field staff from legacy paper processes to digital workflows, required a more gradual adoption curve than we initially projected. Moving forward, we recognize that a structured Change Management strategy, featuring on-site 'Train-the-Trainer' workshops, is as critical as the software itself. This was a shared learning experience that has refined our approach to ensuring high-confidence adoption among less tech-savvy users from day one.