Off-Site Services

BACKGROUND

Please describe your company and position.

I am the President of Favoured

Describe what your company does in a single sentence.

We are a data driven full funnel marketing agency that combine cutting edge performance techniques and best in class creative production to drive real results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our goal was to create a visually compelling platform that not only reflected our brand identity but also streamlined inquiries and lead generation.
• We needed a modern, high-performing WordPress website to showcase our advertising services and attract new clients.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site took care of everything—from custom WordPress development to optimizing site speed and responsiveness. They designed an intuitive layout, integrated lead capture forms, and ensured seamless navigation. Their team also provided SEO optimization and security enhancements, making the website both user-friendly and scalable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website led to a noticeable increase in engagement, with improved visitor retention and a 30% boost in client inquiries within the first few months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site managed the project seamlessly, delivering each milestone on time and keeping communication clear and proactive. Their ability to quickly address feedback and refine details made the process smooth and stress-free.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their strategic approach—combining technical expertise with a deep understanding of branding. They didn’t just build a site; they crafted an experience that truly represents our business.

Are there any areas for improvement or something Off-Site Services could have done differently?

Nothing - our experience with them was smooth, efficient, and highly rewarding.

BACKGROUND

Please describe your company and position.

I am the Administrative Assistant of JBWere

Describe what your company does in a single sentence.

We work alongside individuals and families to help protect and grow their wealth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We hired Off-Site to address a critical challenge in our financial services operations: streamlining our legacy systems and developing a custom software solution to enhance data security, improve transaction processing speeds, and ensure compliance with evolving regulatory requirements. Our primary objectives were to modernize our infrastructure, reduce operational costs, and provide a seamless user experience for both our internal teams and clients.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-Site took on a comprehensive scope of work that included:  
- Designing and developing a custom, cloud-based software platform tailored to our financial services needs.  
- Integrating advanced encryption and security protocols to safeguard sensitive financial data.  
- Implementing automated reporting tools to ensure compliance with industry regulations.  
- Delivering a user-friendly dashboard for real-time monitoring of transactions and system performance.  

Key deliverables included:  
- A fully functional, scalable software platform.  
- Seamless integration with our existing CRM and payment processing systems.  
- Comprehensive documentation and training materials for our team.  
- Ongoing technical support and maintenance post-launch.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were outstanding and directly aligned with our goals:  
- Transaction processing speeds improved significantly enhancing operational efficiency.  
- Data breaches were reduced to zero due to the robust security measures implemented.  
- Compliance reporting time was cut by 50%, thanks to the automated tools provided.  
- Client satisfaction scores increased by 25% as a result of the improved user experience.  
- Operational costs were reduced by 20% within the first year of implementation.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ff-Site’s project management was exceptional. They adhered to a strict timeline and delivered all milestones on time, if not ahead of schedule. Their team maintained transparent communication through weekly progress updates and was highly responsive to our feedback and evolving needs. Whenever we requested adjustments or additional features, they accommodated us promptly without compromising the project timeline or quality.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just deliver a generic software solution; they tailored every aspect to meet our specific regulatory and operational requirements. Their ability to balance technical expertise with a client-focused approach was truly impressive. Additionally, their commitment to post-launch support and continuous improvement demonstrated their dedication to long-term partnerships. 

Are there any areas for improvement or something Off-Site Services could have done differently?

None at all. Overall experience was excellent.

BACKGROUND

Please describe your company and position.

I am the CEO of Lower

Describe what your company does in a single sentence.

We're a direct-to-consumer lender that has originated, underwritten, and funded billions of dollars in home loans since 2018 and we offer a best-in-class customer experience with ratings of 4.8 on Google, and 4.9 on Zillow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We hired Off-site to revamp our existing web platform using Drupal, ensuring compliance with industry regulations while improving site speed, user experience, and accessibility.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site provided full-cycle Drupal development, from initial discovery and strategy to deployment and ongoing maintenance. Key deliverables included:  

- A fully customized Drupal-based website tailored to our brand and security needs  
- Seamless integration of financial tools and third-party APIs  
- A secure, role-based user access system for clients and internal teams  
- A content management system (CMS) that allowed our marketing team to update content easily  
- Ongoing support, monitoring, and enhancements post-launch  

Throughout the process, Off-site collaborated closely with our internal IT and marketing teams to ensure alignment with our business goals.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website delivered significant improvements, including:  

- Increase in page load speed, leading to a smoother user experience  
- A 30% improvement in user engagement, with visitors spending more time on key pages  
- Increase in client inquiries due to improved navigation and lead capture forms  
- Reduced manual work for our internal teams, thanks to the efficient CMS and automation features  
- Full compliance with financial industry security standards and regulations 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site demonstrated excellent project management from start to finish. They used agile methodologies, providing us with regular updates and sprint reviews. Their communication was clear and proactive, ensuring that any challenges were addressed swiftly. They delivered all project milestones on time and within budget, which was crucial for our business operations.  

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Off-site stood out due to their deep technical expertise, strategic approach, and commitment to delivering a high-quality product. Unlike other agencies, they truly understood the complexities of financial services and built a solution that was not just functional but also highly secure and scalable. Their ability to translate complex requirements into an intuitive user experience was exceptional. 

Are there any areas for improvement or something Off-Site Services could have done differently?

One minor area for improvement could be offering more interactive training sessions for our internal team post-launch. Though they provided documentation and support, a few live Q&A sessions could have further accelerated our team’s adoption of the new CMS.

BACKGROUND

Please describe your company and position.

I am the Founder of Batteries In A Flash.com, Inc.

Describe what your company does in a single sentence.

An e-commerce business that sells batteries, including solar batteries, cables, and chargers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We wanted to upgrade from Magento to Adobe Commerce and unify our multiple Magento setups into a single admin interface while moving to the enterprise version to enhance our online presence.

SOLUTION

How did you find Off-Site Services?

Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They managed our e-commerce development and migration to Adobe Commerce. They ensured data integrity, optimized the site, and created custom modules, preserving previous functionalities during the migration.

They also optimized the site structure and continued to monitor it post-launch, fixing bugs to improve user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales have been gradually increasing since the new site launched. It’s more efficient, and the design is user-friendly, simplifying the checkout process with additional payment options. Brainvire's team has been professional and effective.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site service excels in project management, remaining proactive despite my schedule delays. They communicate consistently through spreadsheets, keeping tasks updated.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 Their efficient team can help complete projects successfully.

Are there any areas for improvement or something Off-Site Services could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Emerge

Describe what your company does in a single sentence.

Banking / financial services, payments and card issuance, with accompanying app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We hired Off-Site-Services with the specific goal of developing a robust mobile application that would streamline our payment processes and enhance customer engagement. We needed a solution that would be secure, user-friendly, and adaptable as we expanded our offerings.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The team designed and developed a mobile application that was intuitive for users, encompassing features such as transaction history, card management, and easy access to financial services.

They created secure, efficient APIs to integrate our services, ensuring seamless communication between our mobile app and our backend systems.
Application Testing: Rigorous testing was conducted to ensure the app met the highest standards of functionality and security before launch.

Key deliverables included the finished mobile app, a suite of APIs fully integrated with our systems, and detailed testing documentation to guarantee performance standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved several measurable outcomes that demonstrate the project's success:

- Increased User Adoption: Within the first month of launching the app, we saw a 50% increase in users compared to our previous solution.
- Enhanced Engagement: User engagement metrics showed a 50% rise in daily transactions, indicating the app's effectiveness in facilitating easy financial interactions.
- Operational Efficiency: The integration of APIs significantly reduced processing times, leading to quicker transaction confirmations and enhanced user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered all items on schedule and within budget. Their responsiveness to our needs was exemplary—any adjustments or additional requests were handled promptly and efficiently, ensuring a smooth workflow throughout the project.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Off-Site-Services was their deep understanding of the financial services sector, which informed their approach and design. They were proactive in identifying potential challenges and provided innovative solutions, making the entire process collaborative and effective.

Are there any areas for improvement or something Off-Site Services could have done differently?

As for areas for improvement, I genuinely cannot pinpoint anything. Off-Site Services met and exceeded all of our expectations. Their professionalism and commitment to quality made the project not just successful but also enjoyable. I highly recommend their services to any company looking to develop technology solutions in the financial sector.

BACKGROUND

Please describe your company and position.

I am the Owner and Publisher of Car Care News Service

Describe what your company does in a single sentence.

A business providing copyright-free content focused on automotive maintenance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Initially, my website went offline, and I encountered issues with Drupal. I needed help identifying the problem, which led me to bring them on board to update the software and provide solutions.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site service began by troubleshooting our website. After diagnosing the issue and presenting recommendations, we hired them to resolve the problem. They updated our software, implemented a new security system with updated protocols, and integrated an analytics reporting feature. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since adopting their recommendations, we’ve experienced a noticeable increase in site visits, content downloads, and user engagement. The platform now has over 14,000 active users, with 200–300 media outlets accessing our materials daily. The site runs faster, is more secure, and handles significantly higher traffic.  

Additionally, my understanding of the website has improved, increasing confidence among users and potential sponsors in our company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Despite being in different locations, they schedule video conferences that simulate face-to-face interactions. They also hold hour-long phone calls to discuss their approach and progress, maintaining excellent communication throughout. 

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive approach stood out—they identify issues before I’m even aware of them. Their team keeps me informed about the latest trends, enhancing the value I bring to my clients. They’re insightful and foster creativity in every project. 

Are there any areas for improvement or something Off-Site Services could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Credit Builders Alliance

Describe what your company does in a single sentence.

Credit Builders Alliance is an innovative, non-profit social enterprise that empowers a diverse and growing network of hundreds of nonprofits to help low- and moderate-income individuals and families build strong credit and other financial assets. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We were facing the need to update our website because our existing CMS was nearing its end of life. Therefore, we were looking for technically proficient and reliable developers who could communicate effectively and provide clear estimates throughout the project.
• We engaged Off-Site-Services around May 2024 with the objective of modernizing our financial services website built on Drupal. Our specific goals were to enhance user experience, improve security features, and streamline our content management processes.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged off-site service to migrate our website from Drupal 7 to Drupal 10. They now oversee ongoing support and maintenance. Initially, off-site service conducted an audit after gaining access to our site, which allowed them to provide a timeline, define the project scope, and identify any issues.

The process included a two-month discovery phase where they thoroughly examined our business operations to understand any custom code, logic, and workflow configurations needed for our site. The scope of work provided by Off-Site-Services was comprehensive and tailored to our needs. Key deliverables included:

-Improved Content Management System: Customization of the Drupal backend to make it more user-friendly for our team, facilitating easy updates and content management.

-Integration of Analytics Tools: Setup of tracking tools to monitor user behavior and site performance, enabling data-driven decision-making.

-Ongoing Support and Maintenance: An agreement for ongoing support, ensuring the website remains functional and up-to-date.

This thorough approach laid a strong foundation for our digital presence and user engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website serves a niche audience, making traditional metrics like click-through rates less relevant. While we are officially testing the speed, we believe the site is performing better, and we’ve maintained 100% uptime even after updates. Overall, off-site work has been of high quality.

We’ve observed a 35% increase in site traffic and a 20% rise in user engagement metrics, such as time on page and interactions with our service offerings. Most notably, new client inquiries have increased by 18%, demonstrating the effectiveness of the enhancements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site service has demonstrated excellent communication and timely delivery. During the migration, we needed to adjust the budget a bit due to unforeseen complexities, but they helped us navigate these challenges while keeping costs manageable. Their responsiveness was exceptional; any requests for adjustments or new features were addressed promptly and efficiently, which made our collaboration seamless.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Off-site service communication and collaborative approach have been commendable. They excel at translating technical concepts for non-technical stakeholders, which has been invaluable. Their efficient breakdown of tasks and the strong development, testing, and production workflows they implemented have greatly contributed to our uptime success.

Are there any areas for improvement or something Off-Site Services could have done differently?

While our experience has been overwhelmingly positive, There’s nothing I believe Off-site could improve on.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of SOS Children's Villages USA

Describe what your company does in a single sentence.

We are the largest nongovernmental organization dedicated to the care of orphaned and abandoned children.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Update the website design to better showcase our organization's initiatives in a modern and dynamic manner
• Enhance the user experience with a focus on a mobile-friendly and responsive design
• Transition from a Drupal 7 website to upgraded version

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They initiated the design phase with a UX Discovery workshop involving key stakeholders, allowing us to outline our goals, audience, and preferences. They then produced a Discovery Findings document to guide the new website’s development. Subsequent design stages included multiple review rounds of wireframes and concepts. 
After final design approval, we shifted to development, migrating content to the new Drupal instance, configuring the sandbox site, and creating new webpages while engaging in iterative reviews. The process concluded with the successful deployment of the new website, with Promet Source handling the DNS updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All deliverables adhered to the project timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes all deadlines were met. Off-site service is very responsive and has great team members who're really easy to communicate with.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was the sense of partnership in achieving our shared goals.

Are there any areas for improvement or something Off-Site Services could have done differently?

Overall, we are very satisfied with the final product and the dedication their team displayed, leaving me with no significant suggestions for improvement.

BACKGROUND

Please describe your company and position.

I am the CEO of Catch

Describe what your company does in a single sentence.

Catch-retail-media transform in-store shopping experiences 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

We hired Off-Site-Services to overhaul our existing website and enhance our online functionality. Our main objectives were to improve back-end performance, streamline our service offerings, and ensure better integration with our business processes. We aimed to create a reliable platform that effectively represents our technology solutions and makes it easier for potential clients to access our services.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-Site-Services managed a complete web development project for us, which included: Building a fully responsive website from the ground up, ensuring it was optimized for both desktop and mobile users.
Developing a robust system that allows for seamless management of our content and services, including a user-friendly admin panel.
E-Commerce Features: Implementing an inquiry and lead capture system that allows potential clients to easily request consultations and access our services.
 Enhancing the website’s speed and efficiency, ensuring quick loading times and a smooth user experience.
Applying best practices for search engine optimization to improve our online visibility.

Key deliverables included the fully functional website, documentation on how to manage the new features, and ongoing technical support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new website, we’ve experienced a 40% increase in overall traffic within three months, along with a 25% boost in lead inquiries. The improved site performance cut our loading time from over 5 seconds to under 2 seconds, significantly enhancing user engagement and retention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-Site-Services showcased excellent project management. They consistently met deadlines and provided regular updates throughout the development process. Weekly meetings facilitated open communication, allowing us to share feedback and concerns. Their team was incredibly responsive, adapting swiftly to our changing requirements.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Off-Site-Services was their commitment to our project. They went above and beyond to understand our business needs and provided innovative technical solutions that directly supported our objectives. Their professionalism and collaborative spirit made them feel like an integral part of our team.

Are there any areas for improvement or something Off-Site Services could have done differently?

Honestly, there aren't any significant areas for improvement! Our experience with Off-Site-Services was outstanding. If we had to suggest one minor enhancement, it would be to formalize their documentation process during phase transitions, making it even easier for us to reference later. Overall, we are extremely pleased with their work—definitely a 10/10 experience!

BACKGROUND

Please describe your company and position.

I am the Project Manager of Ultravision LED Solutions

Describe what your company does in a single sentence.

We provide advanced indoor and outdoor display solutions to meet the highest quality and performance standards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?
We needed a modern, responsive website that not only showcased our products but also facilitated a smooth customer journey from browsing to purchasing.

SOLUTION

How did you find Off-Site Services?

• Referral
• Other

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables included: A fully responsive website design that works seamlessly on desktop and mobile devices.

• Integration of an e-commerce platform that simplifies the purchasing process for our customers.
• Development of a refined SEO strategy to boost our online visibility and search rankings.
• Creation of engaging product landing pages with high-quality images and detailed specifications.
• Ongoing support and training for our team to manage the CMS and update content effectively

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were remarkable.The website looks amazing and is bringing us in clients. Our bounce rate decreased significantly, indicating that visitors were finding relevant content that kept them engaged longer.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered all items on schedule and were proactive in their communication. Any concerns we raised were addressed promptly, and their team was flexible in making adjustments to meet our evolving needs, with exceptional project management all timelines were met without worries. 

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their creative input and technical expertise truly set them apart from others we had considered.
 They took the time to thoroughly analyze our existing website and customer journey, allowing them to create tailored solutions that resonated with our target audience.

Are there any areas for improvement or something Off-Site Services could have done differently?

No. we are thrilled with the result of our collaboration with Off-site Services and would highly recommend them to any company looking to elevate their digital presence.