Off-Site Services

BACKGROUND

Please describe your company and position.

I am the CEO, Co-Owner of Admesy

Describe what your company does in a single sentence.

Admesy Develops light and color measurement devices for production environments and R&D.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We had a large B2B website, content dense, integrated with Marketo, in two languages (EN and CN) that had been built on Drupal 9. Due to Drupal 9 end of life, we had to migrate to Drupal 11, which would involve a complete rebuild of the site structure, and then migrating over the hundreds of pages of content and content assets that we had. During it's lifetime, the D9 site had also accrued a number of changes and features that made it very unwieldy and frustrating to use on the back-end. The website is a very important tool in our global marketing and lead generation, a critical channel for providing the rich technical content (e.g., Webinars, White papers) that our engineering customers want to see. Our goals with the project were: we wanted to make some improvements to site design, navigation, and user experience Needed to ensure continuity of all site functions, integration, etc. for lead gen and extensive tracking Wanted an improved back-end experience for our internal users who are on the website almost daily updating and creating content. We wanted a partner who would not just execute the migration effectively, but who would also contribute design recommendations, help us adopt best practices for a modern, mobile-responsive site an optimize the user experience. We had not been happy with our prior vendor's customer service, effort to solve problems, or even just basic QA of work they did as our ongoing maintenance/service vendor. We really wanted to find a vendor who would be more responsive and quality oriented.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Off-Site Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migrating a large B2B website from Drupal 9 Drupal 11, including: Discovery/discussion of both design and functional requirements, goals, preferences Design phase - we were presented with redesigned pages for review and approval, allowing for multiple revisions until we were completely happy with the proposed designs.

Then moving into the development/building phase, followed by automated migration of large amounts of our content (saving a lot of time!) We were able to see and test all site pages on a staging site prior to launch.

The launch itself went so smoothly, we just went to bed one night and came back online in the morning and there it was without a hitch. Subsequently, Off-site  has continued to be fast and responsive doing the inevitable minor changes and fixing little glitches that only become evident in live environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Both our marketing project team and others in the company (including our Co-Founders) are very happy with the result. The launch went smoothly in both US and China simultaneously.

Everyone likes the new design and improved features of the site for user experience. And our internal admins and content managers are very happy with the improvements in back-end site operations. Project came in on time and on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management style is communicative, collaborative, and very hands-on, with thorough (but not excessive) documentation of project steps, dates, deliverables, and both client and customer expectations and responsibilities.

Excellent communication and responsive with tracking tools and systems that kept things moving forward. Such as Basecamp for managing tasks and sharing files, and a collaboration tool during the design processes that made it easy for us to review and add comments directly onto page designs.

We are in Central European time and much of the project team was in TX, but we barely noticed any communication issues due to time zone, due to their rapid responses.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service was top-notch, we always felt well taken care of, problems were solved quickly, new solutions and options suggested, and proactive management of many elements we didn't even think of such that they never even became issues.

These folks really know their stuff re: Drupal and website design/dev/function/best practices. We have been delighted with the whole process and the ongoing support/maintenance service we're receiving.

Are there any areas for improvement or something Off-Site Services could have done differently?

Not a thing.

BACKGROUND

Please describe your company and position.

I am the Maintenance specialist of Leston Holdings

Describe what your company does in a single sentence.

We own and operate a high quality Real Estate portfolio, catering to both residential clientele and national commercial tenants.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• To improve our property search by creating an advanced search feature with filters
• Integrating interactive maps
• Developing a property comparison tool to enhance user experience and navigation.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Off-Site Services were assigned to this project?

4

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes developing an advanced property search feature with filters for price, location, and property type. Off-Site Services will integrate interactive maps for property locations and create a comparison tool to view multiple properties side by side. Key deliverables include the fully functional search filters, interactive map integration, and the property comparison feature. These features will be tested and optimized for both desktop and mobile platforms. The final product will improve user experience and streamline property searches.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes include an increase in user engagement, with a higher number of property searches and more frequent use of the comparison tool. Additionally, the interactive maps have improved navigation, leading to longer time spent on the site. Conversion rates also showed a noticeable improvement, as users were able to more easily find and compare properties. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated strong project management throughout the process. They delivered key milestones on time and kept us updated regularly on progress. Whenever we had additional requests or adjustments, they responded promptly and effectively, ensuring the project stayed aligned with our goals. Their ability to adapt and maintain clear communication was key to meeting our expectations and deadlines.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to integrate complex features like interactive maps and property comparison tools seamlessly into our platform was particularly impressive.

Are there any areas for improvement or something Off-Site Services could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CEO of eComify

Describe what your company does in a single sentence.

eComify ia a direct-to-consumer e-commerce that is transforming the way in which traditional manufacturers sell directly to consumers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We needed a team that could not only improve site stability and performance but also ensure a more seamless process for rolling out updates. Scalability was also a priority—we wanted a future-proof platform that could handle growth without constant overhauls.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site approached our challenges with a structured plan that combined technical expertise with a deep understanding of eCommerce operations.  

They started with a full audit of our system, identifying inefficiencies and proposing a strategic roadmap for improvement. One of the key areas they focused on was Server migration, which not only improved site stability but also significantly reduced our hosting costs.  

They also handled a critical Magento update, ensuring it was implemented seamlessly without the downtime or post-launch issues we had experienced with previous developers. Additionally, they optimized our platform’s performance, improving page load speeds and refining key aspects of the user experience.  

Beyond these major deliverables, Off-site provided ongoing maintenance and support, ensuring that every improvement was sustained over time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the most noticeable improvements was how stable and reliable our website became post-migration. We saw significant stability improvements after server migration while reducing hardware requirements and overall hosting costs. Additionally, when pushing the Magento update to live, the transition was nearly seamless—a massive improvement compared to our experiences with the last two developers before Off-site. Everything was performing as expected, without unexpected disruptions.  

For the most part, every task we assigned to Off-site’s eCommerce development team was completed as expected, on time, and within budget, with little to no rework required.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provided regular updates, were transparent about timelines, and always followed through on commitments. Communication was smooth, and they were highly responsive to our requests, whether it was a minor tweak or an urgent issue.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to think beyond just web development. —we could tell they were invested in making sure our platform was optimized for the long run. Their solutions weren’t just about fixing problems but about creating efficiencies that improved our business as a whole. Their technical expertise, particularly in Magento, was evident in the smooth rollout of updates, which had previously been a pain point for us.  

Are there any areas for improvement or something Off-Site Services could have done differently?

Working with Off-site has been a game-changer for our eCommerce operations. If you’re looking for a development team that understands both the technical and business side of eCommerce, Off-site is a fantastic choice.

BACKGROUND

Please describe your company and position.

I am the Vice President Of Engineering of BrightLine

Describe what your company does in a single sentence.

BrightLine is an ad tech company specializing in the OTT space.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We needed a QA support.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site tests various SDK products across multiple platforms, including Apple TV and Android. They conduct testing on different devices, beginning with a kickoff session to understand the product’s functionality and expected behavior.  From there, the team creates test cases and conducts platform-specific tests. Throughout the process, they stay engaged to clarify any questions.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been tremendous. Before working with them, we had only one internal QA resource, leading to frequent bugs and complaints from media partners. Since onboarding Off-site, complaints have significantly decreased, and our release quality has improved. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We set testing priorities weekly, and they provide daily updates, detailing issues, and reproduction steps. We also hold weekly meetings and communicate frequently via email and calls when needed.  

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Off-Site Services' structured process and tracking have outperformed our internal efforts. I am really impressed.

Are there any areas for improvement or something Off-Site Services could have done differently?

More scheduled sessions would enhance collaboration. Overall Off-site is thorough in their testing.

BACKGROUND

Please describe your company and position.

I am the Operations Specialist of Fortitude Investment Group, LLC.

Describe what your company does in a single sentence.

Fortitude Investment Group, LLC is a financial services company that helps people manage their wealth, we offer investment advice and education on financial management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our existing platform lacked flexibility, was difficult to manage, and didn’t align with our growing digital needs. We needed a solution that could seamlessly handle complex data integrations, ensure compliance with industry regulations, and offer a sleek, user-friendly experience for our clients.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-Site took a structured, strategic approach to our Drupal development project. Their team worked closely with us from the outset, conducting in-depth discovery sessions to fully understand our business objectives and technical requirements.

The project scope included:

A custom-designed Drupal website with an intuitive interface for both users and administrators.
Data integration with our internal financial systems, ensuring real-time updates and seamless client transactions.
Security enhancements to align with financial industry standards, including multi-layer authentication and encryption.
A content management overhaul, making it easier for our team to update pages, post insights, and maintain compliance documentation.
Ongoing support and maintenance, ensuring site stability and optimal performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From launch, the impact was immediate. The new platform significantly improved site speed, user engagement, and operational efficiency. Our internal team found the CMS much more manageable, allowing us to update content quickly without relying on developers. Additionally, client interactions on the platform became more seamless, leading to increased trust and engagement with our services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, Off-Site was exemplary. They kept communication clear and proactive, ensuring every phase stayed on schedule. We had regular check-ins, and they were always responsive to our feedback, making adjustments as needed without delays.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just build a website; they crafted a solution that aligned with our business goals, compliance requirements, and long-term scalability. Their team also brought a problem-solving mindset, anticipating challenges before they became issues.

Are there any areas for improvement or something Off-Site Services could have done differently?

Overall, Off-Site exceeded expectations. Their expertise, professionalism, and commitment to delivering a robust and future-proof web solution made them an invaluable partner. We would highly recommend them.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Strike Digital

Describe what your company does in a single sentence.

We are E-commerce Marketing Experts - Using our internal knowledge of the largest ad platforms in the world, we help brands scale profitably online through precise, data-driven advertising.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our primary objectives were to enhance our brand identity, improve user engagement, integrate e-commerce functionalities, and ensure seamless navigation.
• We needed help with developing our modern, user-friendly website that would elevate our online presence and effectively showcase our services in the Advertising Services industry.
• We also aimed for the website to be scalable, accommodating high traffic and integrating with our existing CRM system.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site delivered a comprehensive web development solution that included:
- A fully responsive WordPress website designed for both desktop and mobile users.
- A sleek, modern design that aligned with our brand identity.
- E-commerce capabilities that allowed for optimized transactions and client interaction.
- Integration with our CRM system to streamline operations and data management.
- An intuitive user interface that facilitated easy navigation and access to information.
- Ongoing training and support to ensure our team could manage and update the site effectively.

Their team leveraged innovative design techniques and the latest technologies, resulting in a highly functional platform that met all our specifications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new website, we have seen:
- A 40% increase in website traffic over the first three months.
- A significant boost in user engagement metrics, with a 25% increase in average time spent on the site.
- E-commerce sales increased by 30% as a direct result of the new functionalities.
- Improved feedback from users regarding the site’s ease of use and overall experience.

These metrics highlight how Off-site's solution has positively impacted our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site’s project management was exemplary. They adhered to all deadlines and milestones, ensuring the project stayed on track. Regular check-ins and updates kept us informed of the progress, and they were highly responsive to our feedback. If we had any questions or needed adjustments, Off-site promptly addressed our concerns, demonstrating their commitment to our satisfaction.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Off-Site Services is their dedication to collaboration and innovation. They not only listened to our needs but also provided creative solutions that we hadn’t considered. Their attention to detail and willingness to go the extra mile made the experience not just effective, but enjoyable. The team's deep understanding of both web development and our industry was particularly impressive.

Are there any areas for improvement or something Off-Site Services could have done differently?

Honestly, it’s challenging to pinpoint areas for improvement given our overwhelmingly positive experience with Off-site. If I had to mention something, it might be the desire for more frequent updates during the design phase, although this is more a matter of personal preference than a shortcoming. The project was so well-managed that any minor suggestions feel like nitpicking.

BACKGROUND

Please describe your company and position.

I am the President of Waypost Marketing

Describe what your company does in a single sentence.

We're a high-touch, full-service digital marketing agency, providing end-to-end services from strategy through execution. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our goal was to create a modern, mobile-friendly platform that not only reflected our brand identity but also streamlined our customer journey and increased conversions.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site provided end-to-end web development services, including UI/UX design, custom development, and SEO optimization. They built a fully responsive website with a sleek, user-friendly interface, integrated a CRM system for lead tracking, and implemented advanced security features. Key deliverables included wireframes, a custom CMS, and performance analytics tools to track user engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new website, we’ve seen a 40% increase in web traffic, a 25% boost in conversion rates, and a significant reduction in bounce rates. The new design has received positive feedback from both customers and internal stakeholders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site was highly organized and communicative throughout the process. They set clear milestones, provided regular progress updates, and adhered to deadlines. Anytime we had a request or needed an adjustment, they responded promptly and professionally.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and ability to translate our vision into a functional, high-performing website was outstanding. They didn’t just build a site—they provided strategic insights that enhanced our digital presence. Their combination of creativity and technical expertise set them apart.

Are there any areas for improvement or something Off-Site Services could have done differently?

While the experience was overwhelmingly positive, a bit more post-launch training on the CMS would have been helpful. That said, they were always available for support when we needed it.

We would highly recommend Off-site for any business looking to elevate their online presence!

BACKGROUND

Please describe your company and position.

I am the Managing Director of an investment banking firm.

Describe what your company does in a single sentence.

We're a leading global investment banking, securities and investment management firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our primary objectives were to enhance the efficiency of our internal operations, improve the accuracy of our financial reporting, and ensure regulatory compliance through automated processes.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-Sit handled both the software development and testing phases for our project. Their work included:

- Developing a custom software application tailored to our specific needs, including features for data analysis, financial modeling, and reporting automation.
- Implementing a robust system for managing customer accounts and processing transactions while ensuring security compliance.
- Conducting rigorous software testing to guarantee the platform's reliability and performance under heavy load.
- Providing comprehensive user training and post-launch support to ensure smooth adoption of the new system.

Key deliverables included a fully functional software platform, a user-friendly interface, detailed documentation, and a comprehensive testing report. The project was completed in stages with regular check-ins and feedback loops to ensure alignment with our goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project significantly boosted our internal productivity. Additionally, the automation features allowed us to scale our operations without increasing headcount, directly contributing to a 20% cost savings in operational expenses. The system has also enhanced our regulatory compliance by automating audit trails and ensuring consistent data handling.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-Sit’s project management was exceptional. They adhered to the project timeline and kept us informed of progress through regular updates. Whenever we had concerns or new requirements, the team was quick to respond and adapt, ensuring that any changes were incorporated efficiently. Their communication was transparent and proactive, making us feel like true collaborators throughout the entire process.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just deliver software—they delivered a solution that was perfectly aligned with our strategic goals. Their ability to bridge the gap between complex technical requirements and the practical needs of a financial services firm was remarkable. They also provided continuous support post-launch, which ensured a seamless transition to the new system.

Are there any areas for improvement or something Off-Site Services could have done differently?

One area for improvement would be the documentation of their testing processes. It would have been helpful to have more detailed insights into the specific testing methodologies used, although the final product certainly spoke for itself. However, this is a minor suggestion and in no way detracts from the overall excellent service we received.

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of Adtrac AG

Describe what your company does in a single sentence.

Adtrac is a Swiss startup specializing in the development and operation of software for the sale of Digital Out of Home (DOOH) advertising space.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• to enhance our digital marketing capabilities and streamline our advertising processes.
• Our primary objective was to develop a custom software solution that could integrate various marketing tools, improve data analytics, and automate reporting functions.
• We wanted to ensure our campaigns were data-driven, enabling us to make informed decisions quickly.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site service team participate in the software development process and report their progress in the daily standup meeting.

Project work includes software design, development and test. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were astounding. We saw a 40% reduction in the time spent on data analysis and reporting, allowing our team to focus more on strategic initiatives. The outcome is the continuously improving feature set of our application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered to our agreed timelines closely, delivering each milestone on schedule. Their team was incredibly responsive to our needs; any questions or issues were promptly addressed, often within a few hours. Their agile approach ensured that we could adapt to any changes in requirements swiftly.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Off-site commitment to understanding our unique business challenges. They approached us not just as a vendor, but as a partner, which I believe is crucial in the software development realm. Their expertise combined with their proactive communication made the process seamless.

Are there any areas for improvement or something Off-Site Services could have done differently?

working with Off-site Service was a positive experience that has significantly advanced our capabilities in the advertising and marketing industry.