Off-Site Services

BACKGROUND

Please describe your company and position.

I am the Vice President Of Corporate Marketing of Fortinet

Describe what your company does in a single sentence.

Fortinet is a global Leader of Cybersecurity Solutions and Services that offers timely protection, proactive defence and streamlined operations​, Revolutionises network management and security operations with automation​.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We needed help to update our company’s website. Our previous site was very simple and outdated.
• To completely revamp our website and create a seamless, user-friendly online platform that truly represented our brand as a leader in cybersecurity solutions and services.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

1. The project scope included: Redesigning our corporate website to enhance its visual appeal and functionality.  
   - Creating an intuitive and automated dashboard for network management and security operations.  
   - Improving lead capture forms and integrating them with our CRM system.  
   - Optimizing the site for mobile responsiveness and increasing loading speeds.  
   - Performing SEO optimization to boost our visibility on search engines.  
2. Key deliverables included a fully functional and visually appealing website, comprehensive documentation for ongoing maintenance, and training sessions for our internal team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results surpassed our expectations, our new sites are a large glow-up from our previous one — the sites’ design looks good. There is 35% increase in user engagement on the site within the first quarter post-launch and 40% rise in lead conversion rates. An Improved page load times and a fully responsive design that garnered positive feedback from clients and stakeholders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site’s project management was exemplary. They employed agile methodologies which allowed for weekly updates and clear milestones. Deliverables were consistently on schedule, and they were quick to accommodate any requested changes. Their proactive communication and responsiveness stood out significantly.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’m most impressed with the site’s design, it looks really good. The end product meets my expectations. They understood the intricacies of the cybersecurity sector and developed solutions that aligned perfectly with our brand and objectives. Their commitment to grasping our needs and going above and beyond was remarkable. We’re planning to add more features to our site, and I know off site will be able to do it because they’ve worked on sites with a more complicated scope than ours. 

Are there any areas for improvement or something Off-Site Services could have done differently?

Honestly, I have no complaints. We highly recommend their services and eagerly anticipate our next collaboration.

BACKGROUND

Please describe your company and your position there.

Designer, boutique digital marketing agency focused primarily in the financial services, publishing, and insurance industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Off-Site Services?

Over the span of 5+ years, OSS has developed a myriad of websites for our agency ranging from simple stand-alone landing pages, to highly complex websites.

What were your goals for this project?

To design and deliver fully functional, ADA compliant websites and comprehensive CMS databases to a variety of agency clients.

SOLUTION

How did you select this vendor?

n/a

Describe the project and the services they provided in detail.

OSS received design files, interpreted production documentation and successfully developed fully functional websites and CMS databases. Sites were developed from completed creative design files, or they created template pages based on provided IA and wireframes.

What was the team composition?

On the agency side, the team was typically comprised of a project manager, an interactive producer, a copywriter, designer(s), an art director and a creative director. On the vendor side, team members were technical director, project manager(s), and development individuals.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

n/a

How was project management arranged and how effective was it?

Project management happened via telephone, email, and an online project management portal. In most cases, responsiveness was immediate.

What did you find most impressive about this company?

Their ability to understand and implement development instructions, their timely response to questions or issues, and most importantly, their recommendations and execution of practical solutions to complex technical demands.

Are there any areas for improvement?

I personally have never had a negative experience with Off-Site Services. As a designer, they're great to work with.

BACKGROUND

Please describe your company and your position there.

President of the agency that engaged Off-Site Services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Off-Site Services?

Custom Drupal CMS development, web development, hosting and ongoing maintenance.

What were your goals for this project?

Work in partnership with Off-Site Services to deliver the very best solution for a major financial services company/bank in the Caribbean.

SOLUTION

How did you select this vendor?

I have a multi-year relationship with Off-Site Services and Max, their owner. They have been highly successful on every engagement.

Describe the project and the services they provided in detail.

Website development from A to Z.

What was the team composition?

Approx 3-6 people from OSS were engaged on this project at any given time to ensure we hit our deadline.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Site launched to client's spec, on-time, and to their satisfaction.

How was project management arranged and how effective was it?

One key person responsible for the project and to handle any and all issues.

What did you find most impressive about this company?

Responsive, small in # of people but large in service/responsiveness and capabilities. They were always a great resource to help us think through the best solutions with our clients.

Are there any areas for improvement?

None so far. I give them my full recommendation.

BACKGROUND

Please describe your company and your position there.

Meyer & Associates Marketing Communications is a boutique agency of which I was the Creative Director who also managed the design and production studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Off-Site Services?

Building an email ready for deployment, using client-provided wrappers for various versions.

What were your goals for this project?

With an enterprise client, our work needed to be on pointe without any technical error or hiccup in the process, from conception through deployment. Our team did not have the skillset to meet the clients' changing needs under strict deadlines so we looked to Off-Site Services for technical experience and guidance.

SOLUTION

How did you select this vendor?

A business referral long ago and we've kept OSS ever since! 4+ years.

Describe the project and the services they provided in detail.

With client-provided specs, OSS gave us guidance on responding to client in the beginning stages so we could confidently project the process of email approval and development. We then provided PSD files and they began development. While OSS was in production, they smoothly took our revisions without any problems or overcharges.

What was the team composition?

Myself, creative director, and graphic designer interacted with OSS. OSS's team had the account director as our main contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Cost-effective solution to help our bottom line.

How was project management arranged and how effective was it?

Max was always there when we needed him, but our process became smooth and his team was always helpful.

What did you find most impressive about this company?

Their speed of delivery and flexibility stand out.

Are there any areas for improvement?

Initial communication on the scope and technical details of the project were slightly cumbersome, but once all parties were comfortable on process and style of communication, things went well.

BACKGROUND

Please describe your company and position.

I am the Vice President of Whisker

Describe what your company does in a single sentence.

Whisker is a pet tech company that designs, assembles, ands services little-Robot and Feeder-Robot.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We hired Off-Site Service to modernize and optimize our Drupal-based website, with the goal of improving site performance, enhancing accessibility, and integrating with several third-party systems to streamline our internal workflows.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-Site Service handled a full-site audit, followed by a comprehensive rebuild using Drupal. Key deliverables included custom module development, API integrations, ADA-compliant accessibility upgrades, and the implementation of a headless CMS structure for better flexibility. They also provided performance optimization and long-term support planning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launch, we saw a 40% improvement in load speed, a noticeable uptick in user engagement, and significantly reduced content management time thanks to the streamlined backend. Our site is now fully ADA-compliant and more secure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was outstanding. They maintained clear communication, hit every deadline, and were very responsive whenever we had questions or change requests.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their depth of technical knowledge and ability to tailor complex solutions to our specific needs. They truly understand enterprise-level development.

Are there any areas for improvement or something Off-Site Services could have done differently?

Honestly, the experience was smooth from start to finish. If anything, I’d just suggest expanding their documentation for some of the custom features—but overall, it was a fantastic collaboration.

BACKGROUND

Please describe your company and position.

I am the CEO of ReVerb

Describe what your company does in a single sentence.

We are a digital marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We brought in Off-site to give our website a full refresh. It was outdated and clunky, especially on mobile. We needed something that looked modern, loaded fast, and was easy for our team to manage.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled everything—from design to development—using WordPress. They built a custom theme for us, made sure the site worked smoothly on all devices, and even helped us set up SEO basics and contact forms. They also gave us a quick walkthrough so we could update content ourselves moving forward.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new site, we’ve seen more people staying longer and engaging with our content. Bounce rate dropped, and we’ve gotten more inquiries through our forms—which is exactly what we were hoping for.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great with timelines and communication. Always kept us in the loop, quick to respond, and super easy to work with. It really felt like a collaboration, not just a service.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really care about the work. It wasn’t just about checking boxes—they had ideas, caught little things we missed, and made sure the end result felt polished and professional.

Are there any areas for improvement or something Off-Site Services could have done differently?

Nothing major at all.

BACKGROUND

Please describe your company and position.

I am the Programme Manager of 123.ie

Describe what your company does in a single sentence.

We’re an insurance provider, based in Dublin, Ireland, and we provide various insurance products, such as; car insurance, and we also provide home insurance, pet insurance, and travel insurance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We hired off-site to help develop a software platform to manage our operation and enable us perform our services effectively.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

collaborated with the Off-site to create a customized community management software platform. Recognizing the need for technological advancement to optimize operations and enhance service provision, we partnered with Off-site. They delivered innovative solutions that met our needs, demonstrating a deep understanding of our objectives, making them the ideal choice for this project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The software platform developed by the Off-site has significantly improved access to our services for clients, both in-person and online. It has streamlined our operations and enhanced our efficiency in serving the community. Many routine tasks have been automated, allowing our staff to concentrate more on direct client services. This shift has enabled us to effectively track performance and gain valuable insights into resource allocation and utilization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site team's project management was highly effective. Their professional developers collaborated closely with our staff to understand our requirements and the challenges we faced. They analyzed our operational model, gathered feedback, and utilized this information to build a software platform that fit our organizational needs. Their tailored approach ensured that the final product aligned seamlessly with our goals and objectives.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were particularly impressed by Off-site's dedication to social impact and their ability to customize the software to our specific needs. Their technical expertise and meticulous attention to detail were crucial to the project's success. The project's end result showcased Off-Site Services as a reliable and trusted partner.

Are there any areas for improvement or something Off-Site Services could have done differently?

While we were overall satisfied with Off-site performance, there are areas for potential improvement. For instance, more frequent updates on project progress would have enhanced transparency and accountability. Additionally, exploring alternative technologies or approaches in certain aspects could have led to even greater efficiency and cost savings.

BACKGROUND

Please describe your company and position.

I am the President of Favoured

Describe what your company does in a single sentence.

We are a data driven full funnel marketing agency that combine cutting edge performance techniques and best in class creative production to drive real results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• Our goal was to create a visually compelling platform that not only reflected our brand identity but also streamlined inquiries and lead generation.
• We needed a modern, high-performing WordPress website to showcase our advertising services and attract new clients.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site took care of everything—from custom WordPress development to optimizing site speed and responsiveness. They designed an intuitive layout, integrated lead capture forms, and ensured seamless navigation. Their team also provided SEO optimization and security enhancements, making the website both user-friendly and scalable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website led to a noticeable increase in engagement, with improved visitor retention and a 30% boost in client inquiries within the first few months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site managed the project seamlessly, delivering each milestone on time and keeping communication clear and proactive. Their ability to quickly address feedback and refine details made the process smooth and stress-free.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their strategic approach—combining technical expertise with a deep understanding of branding. They didn’t just build a site; they crafted an experience that truly represents our business.

Are there any areas for improvement or something Off-Site Services could have done differently?

Nothing - our experience with them was smooth, efficient, and highly rewarding.

BACKGROUND

Please describe your company and position.

I am the Administrative Assistant of JBWere

Describe what your company does in a single sentence.

We work alongside individuals and families to help protect and grow their wealth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We hired Off-Site to address a critical challenge in our financial services operations: streamlining our legacy systems and developing a custom software solution to enhance data security, improve transaction processing speeds, and ensure compliance with evolving regulatory requirements. Our primary objectives were to modernize our infrastructure, reduce operational costs, and provide a seamless user experience for both our internal teams and clients.

SOLUTION

How did you find Off-Site Services?

Referral

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-Site took on a comprehensive scope of work that included:  
- Designing and developing a custom, cloud-based software platform tailored to our financial services needs.  
- Integrating advanced encryption and security protocols to safeguard sensitive financial data.  
- Implementing automated reporting tools to ensure compliance with industry regulations.  
- Delivering a user-friendly dashboard for real-time monitoring of transactions and system performance.  

Key deliverables included:  
- A fully functional, scalable software platform.  
- Seamless integration with our existing CRM and payment processing systems.  
- Comprehensive documentation and training materials for our team.  
- Ongoing technical support and maintenance post-launch.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were outstanding and directly aligned with our goals:  
- Transaction processing speeds improved significantly enhancing operational efficiency.  
- Data breaches were reduced to zero due to the robust security measures implemented.  
- Compliance reporting time was cut by 50%, thanks to the automated tools provided.  
- Client satisfaction scores increased by 25% as a result of the improved user experience.  
- Operational costs were reduced by 20% within the first year of implementation.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ff-Site’s project management was exceptional. They adhered to a strict timeline and delivered all milestones on time, if not ahead of schedule. Their team maintained transparent communication through weekly progress updates and was highly responsive to our feedback and evolving needs. Whenever we requested adjustments or additional features, they accommodated us promptly without compromising the project timeline or quality.

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just deliver a generic software solution; they tailored every aspect to meet our specific regulatory and operational requirements. Their ability to balance technical expertise with a client-focused approach was truly impressive. Additionally, their commitment to post-launch support and continuous improvement demonstrated their dedication to long-term partnerships. 

Are there any areas for improvement or something Off-Site Services could have done differently?

None at all. Overall experience was excellent.

BACKGROUND

Please describe your company and position.

I am the CEO of Lower

Describe what your company does in a single sentence.

We're a direct-to-consumer lender that has originated, underwritten, and funded billions of dollars in home loans since 2018 and we offer a best-in-class customer experience with ratings of 4.8 on Google, and 4.9 on Zillow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Off-Site Services to accomplish?

• We hired Off-site to revamp our existing web platform using Drupal, ensuring compliance with industry regulations while improving site speed, user experience, and accessibility.

SOLUTION

How did you find Off-Site Services?

• Online Search
• Clutch Site

Why did you select Off-Site Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Off-site provided full-cycle Drupal development, from initial discovery and strategy to deployment and ongoing maintenance. Key deliverables included:  

- A fully customized Drupal-based website tailored to our brand and security needs  
- Seamless integration of financial tools and third-party APIs  
- A secure, role-based user access system for clients and internal teams  
- A content management system (CMS) that allowed our marketing team to update content easily  
- Ongoing support, monitoring, and enhancements post-launch  

Throughout the process, Off-site collaborated closely with our internal IT and marketing teams to ensure alignment with our business goals.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website delivered significant improvements, including:  

- Increase in page load speed, leading to a smoother user experience  
- A 30% improvement in user engagement, with visitors spending more time on key pages  
- Increase in client inquiries due to improved navigation and lead capture forms  
- Reduced manual work for our internal teams, thanks to the efficient CMS and automation features  
- Full compliance with financial industry security standards and regulations 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Off-site demonstrated excellent project management from start to finish. They used agile methodologies, providing us with regular updates and sprint reviews. Their communication was clear and proactive, ensuring that any challenges were addressed swiftly. They delivered all project milestones on time and within budget, which was crucial for our business operations.  

What was your primary form of communication with Off-Site Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Off-site stood out due to their deep technical expertise, strategic approach, and commitment to delivering a high-quality product. Unlike other agencies, they truly understood the complexities of financial services and built a solution that was not just functional but also highly secure and scalable. Their ability to translate complex requirements into an intuitive user experience was exceptional. 

Are there any areas for improvement or something Off-Site Services could have done differently?

One minor area for improvement could be offering more interactive training sessions for our internal team post-launch. Though they provided documentation and support, a few live Q&A sessions could have further accelerated our team’s adoption of the new CMS.