Seven Peaks

BACKGROUND

Please describe your company and position.

I am the Module Coordinator of a tour campus. 

Describe what your company does in a single sentence.

We're a tour campus and were established in 2006. We offer several minor programs throughout the academic year in the field of Community-Based Tourism, Business Innovation & Marketing, Digital Marketing, Event Management, Mindful Leadership, Social Development, International Relations, Digital Entrepreneurship and Asian Gastronomy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Morphosis to accomplish?

• Expert insights and practical knowledge transfer
• Hands-on experience and skill development

SOLUTION

How did you find Morphosis?

Referral

Why did you select Morphosis over others?

• High ratings
• Good value for cost

How many teammates from Morphosis were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired Golf from Morphosis as a Digital Marketing Lecturer. Golf will bring expertise and practical knowledge to the classroom and a passion for cultivating the next generation of digital marketers. Golf provided engaging and interactive lectures and workshops on digital marketing topics such as Online User Behavior, SEO, and Digital PR, in addition to practical exercises, to offer a hands-on learning experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The student satisfaction rate was exceptionally high, reflecting the quality of the learning experience provided. Additionally, increased student engagement and classroom participation were observed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Golf from Morphosis exceeded my expectations. I highly appreciated how communicative he was to ensure that the content prepared matched the students' needs. High attention to detail, organization, and time management are qualities that were consistently evident and proved throughout the project.

What was your primary form of communication with Morphosis?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out as most impressive about Morphosis is their commitment to exceeding expectations through effective communication and meticulous attention to detail. The proactive approach taken by Golf from Morphosis in ensuring that the content aligns with the specific needs of the students demonstrates a dedication to delivering tailored and high-quality educational experiences.

Are there any areas for improvement or something Morphosis could have done differently?

There are not any significant areas for improvement. I am really happy with the quality of their work.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of an information technology company

Describe what your company does in a single sentence.

An app that connects people.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Morphosis to accomplish?

• Build the app from scracth
• Launch new features
• Maintain the infrastructure

SOLUTION

How did you find Morphosis?

Referral

Why did you select Morphosis over others?

• Great culture fit
• Referred to me

How many teammates from Morphosis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Morphosis built our app and website from scratch. Following the completion, we worked with them on an ongoing basis for 1.5 years to release new features and scale the infrastructure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Morphosis built an incredible, high-quality app and website for us that has been integral to the success of our business. The app and website are stable and have scaled well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management at Morphosis was outstanding. Our project manager was one of the most dedicated people we have ever worked with. He was understanding of our needs and a great communicator. We loved working with him.

What was your primary form of communication with Morphosis?

Virtual Meeting

What did you find most impressive or unique about this company?

Working with Morphosis was a fantastic experience. They are one of the best external companies we have ever worked with, and we constantly recommend them to people who are looking for relevant services. We are incredibly grateful to have worked with Morphosis. Everyone we were in touch with has a great attitude, and they produce exceptionally high-quality work. Our business wouldn't be where it is today without them.

Are there any areas for improvement or something Morphosis could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Online Traffic Leader of Decathlon Thailand Co., Ltd.

Describe what your company does in a single sentence.

We're sport retail who provide more than 60 sports under 1 roof

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Morphosis to accomplish?

• Boost SEO performance
• Create quality content for customer to get the right product

SOLUTION

How did you find Morphosis?

Referral

Why did you select Morphosis over others?

Good value for cost

How many teammates from Morphosis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Generate comprehensive content for our primary sports pages, encompassing topics such as guidelines on gameplay and selecting the appropriate equipment. This content will incorporate strategically placed keywords aimed at enhancing our search engine optimization (SEO) performance. Simultaneously, the content will serve as a valuable resource for customers, facilitating a better understanding of our products and aiding them in making informed choices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Initially, we have successfully incorporated high-quality content on our website, leading to a notable uptick in the conversion rate. Concurrently, our online traffic driven by improved SEO practices has been on an upward trajectory.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Operating in a batch-oriented manner, we receive all deliverables within the timeframe. Whenever we provide feedback, we can count on getting a quick response.

What was your primary form of communication with Morphosis?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The content we obtained was remarkably comprehensive, suggesting their strong commitment to in-depth research and the time put into crafting well-written articles.

Are there any areas for improvement or something Morphosis could have done differently?

Our communication primarily takes place online, and we consistently receive rapid responses. However, considering the benefits of having a face-to-face meeting before initiating a project, it could enhance our understanding of both the project itself and the company's culture.

BACKGROUND

Please describe your company and your position there.

I am the marketing of fin-tech start up. We are a Thailand-based cryptocurrency exchange.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Morphosis, and what were your goals?

We hire Morphosis to provide full-scale SEO services to improve our rankings and grow traffic to our websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Morphosis reputation is the main point for us to make a decision. We trust their professional work.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We set up our goal and Morphosis helped us with Keyword research and planning to optimize, the SEO website audit. Give suggestions to fix technical issues, Create landing pages, and do on-page optimization. Also, write articles supporting evergreen keywords content.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a project manager who distributed work among their team. There were 2 SEO specialists in communication with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since implementing the SEO efforts, Our keywords ranking is better. Pending the performance of technical issues fixing to check after our dev finished it.

Describe their project management style, including communication tools and timeliness.

They've been great at managing our expectations and meeting deadlines. We mostly use slack to communicate, and they're always quick to respond and implement changes. We have a monthly meeting to catch up on the performance update.

What did you find most impressive or unique about this company?

Their level of professionalism and overall knowledge within the industry stands out. Also, I really appreciate their follow-through and willingness to deliver.

Are there any areas for improvement or something they could have done differently?

We may need more suggestion of How to increase organic traffic in shorten period.

BACKGROUND

Introduce your business and what you do there.

I was the marketing and corporate affairs director of a relocation company that targets expatriate markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Morphosis?

I needed help with off-page SEO because spend quite a lot of money on Google Ads.

SOLUTION

What was the scope of their involvement?

I know that there are several SEO tools out there, so I wanted Morphosis to focus on off-page SEO and place my website on other pages.

The main KPI that I care about is the number of visitors that go to my website, so they provide monthly reports through a highly-realized presentation of progress. They also helped me with written content and guide us through the process of optimizing our presence online.

The website is currently B2C, but they have ongoing plans to build a B2B platform.

What is the team composition?

I mainly worked with three people — a salesperson and two account executives.

How did you come to work with Morphosis?

The company has offices in Thailand, which is where we found and asked them for a quote. The reason I picked them was that they were more presentable than the other options – their personal skills led me to understand a little bit more about what they’re doing.

How much have you invested with them?

We’ve spent less than $10,000 on their work.

What is the status of this engagement?

We started working together in October 2021 and I believe the partnership is still ongoing. I no longer work at the company, but I did pitch a project for them to build the B2B portal for the company.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve seen an increase in the ranking, but I didn’t see a significant improvement in the number of inquiries due to other factors — although I’m positive that Morphosis achieved what I needed.

How did Morphosis perform from a project management standpoint?

The first account manager that I worked with was okay, but then he left the company so another one was assigned. Since we changed direction, he still doesn’t know about everything and is asking us to follow up on old details. 

I used Slack and Google Meet to communicate with them.

What did you find most impressive about them?

I was very impressed with their monthly reporting and approach to communication.

Are there any areas they could improve?

Morphosis was attentive and had a good follow-up, so I don’t think there’s anything they need to improve. However, maybe they could spend a bit more time getting to know our industry better.

Do you have any advice for potential customers?

Communication is key so I would advise you to provide as much information as possible, and keep up with meetings as scheduled.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Riskwolf, a Zurich-based insurtech startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Seven Peaks Software?

We needed a provider with strong UI/UX skills and experience to help us accomplish our client projects.

SOLUTION

What was the scope of their involvement?

Seven Peaks Software builds UI/UX solutions based on the requirements of our potential clients and expert users, which they organize in a user flow. Upon accomplishing that initial stage, they proceed with the wireframing and collaborate with our team in iterating those UI/UX design deliverables across our clients' platforms.

What is the team composition?

Our main point of contact is Andy (Head of Design).

How did you come to work with Seven Peaks Software?

One of our Bangkok-based contacts referred Seven Peaks Software to us. We also launched a vetting process among six agencies, but we found their team to be the best fit for us and our requirements.

How much have you invested with them?

We've spent roughly $15,000.

What is the status of this engagement?

Our six-month engagement commenced in August 2021, and we're set to wrap up this December.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Seven Peaks Software has built stable and user-friendly solutions that have helped us secure our first client, which is a global insurance company. Furthermore, their efforts have helped us identify our target market and solidify our UI/UX standards. We've presented their work through various demo sessions and received nothing but rave comments — we're looking forward to broadening our collaboration in 2022.

How did Seven Peaks Software perform from a project management standpoint?

We mainly communicate via email, but we also use Slack, Zoom, and Hangouts. Seven Peaks Software always delivers our needs and manages their workload well despite tight deadlines. They've made staffing changes without affecting the timelines we've set, which speaks volumes about their professionalism.

What did you find most impressive about them?

They're a personable team that enthusiastically works to meet our standards.

Are there any areas they could improve?

Seven Peaks Software's work has brought value to our startup business — I don't think there's anything they need to improve or do differently at this point.

Do you have any advice for future clients of theirs?

Ask expert users to give feedback about their work, and you'll be able to make the most of your engagement.

BACKGROUND

Introduce your business and what you do there.

I am the marketing division manager for a fashion retailer in Thailand, with our headquarters located in Singapore. I oversee all the marketing communication activity, PR, and digital marketing. E-Commerce is one of the areas that I cover, and we also just launched an E-Commerce website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Morphosis?

We needed someone with more expertise to guide us since we had a lot of technical and digital marketing issues.

SOLUTION

What was the scope of their involvement?

Our first project with them was around SEO since we didn’t have any SEO for our site at all. They did keyword research then implemented the SEO development for our site, with very good guidelines. They advised us from day one in terms of all the SEO, and they did a website health check and audit.

They always give professional guidelines and feedback. During the time of the SEO implementation, we faced a lot of other technical problems, so we asked them for support with a couple of other projects. For example, we realized that we needed to do a Thai version of the site, so they helped us implement that version.

They started with the translation, then they did all the programming, coding, and everything. They turned the English version of the website into a Thai website, and we’re going to launch soon.

We enjoy working with them as they provide very good technical support. They support all the new plugins, updating the Magento versions, as well as changing the payment gateway. There are a lot of things that they are working on in terms of technical support, since they’re the real experts.

What is the team composition?

There are three key people who are working with us. There’s a technical guy that supports us, and one Magento expert.

How did you come to work with Morphosis?

They were recommended to us, and they were one of the teams that we were interested in — so we invited them to make a proposal. They came to present to us, and we felt they were very professional in the way that they do their research.

What is the status of this engagement?

We started working with them in February 2021, and we are still working with them — there are more projects coming.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They are very professional. We really needed guidelines from a very professional team with credentials in e-commerce and website development, and they’re the right people to work with us. Their company size is not too big, but they aren’t too small either — our key contact is very professional and handy.

We are about to finish our six-month target and the results are quite satisfactory, because they have helped us improve our ranking as it’s much higher now.

From the 20 keywords that they focus on for us, we went from nowhere to being above 10, with five of the keywords making it to the top three in the English version of the search engine. We found that our main customers are from Thailand, and that’s why we needed to come up with a Thai language version of the website — without them, we would be nowhere.

How did Morphosis perform from a project management standpoint?

They’re very good in terms of meeting deadlines. There were one or two delays, but it didn’t hurt the project — they’re very timely.

They have a Trello board which they invited us to. Whenever they need us to approve or check on anything, they just advise us, and we use the special link they created for us. We typically use email to communicate.  

What did you find most impressive about them?

I don’t have any comparison, but they have delivered a very professional guideline and can deliver everything in a timely manner. The team is very good and supportive, and I think all of those things make the relationship very healthy.

Are there any areas they could improve?

We might need more face-to-face updates — that is the only thing I can think of. The project timeline is quite long, but we have quarterly updates. It would be good to have monthly updates, but again, it doesn’t really hurt that much because we can still communicate on a day-to-day basis.

Do you have any advice for potential customers?

I would recommend them to anyone because of their professionalism. They are very supportive no matter how big or small our questions may be. We just call them, and they are there to support us — I think that makes them quite special.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and co-founder of a dating app that matches compatible personality types.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Morphosis?

We realized we needed to rebuild our app from scratch. After an unsuccessful engagement rebuilding the app with another firm, we went looking for a team to build it from scratch.

SOLUTION

What was the scope of their involvement?

Morphosis developed and designed our mobile app. They built both an iOS and Android version of the platform. We provided them with a Word document detailing every screen of the app, down to the buttons. This served as a framework for their development. We also had some of the designs ready before we started and their team took it from there.

What is the team composition?

We worked with a project manager, a designer, and a team of developers.

How did you come to work with Morphosis?

Morphosis was recommended to me by our CTO, who knew someone who had worked with them.

How much have you invested with them?

We invested around £60,000 (approximately $83,000 USD).

What is the status of this engagement?

Our engagement ran from October 2020–February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our daily active users doubled over the course of two weeks. Before working with Morphosis, we would see a few new users per week. At first, people weren’t happy with the change, which we expected after talking to other founders who relaunched their products. Now, users say it’s faster and easier to use. 

How did Morphosis perform from a project management standpoint?

We were mainly in touch with our project manager, with who we had a daily morning call. We also communicated via Slack and email. 

What did you find most impressive about them?

The quality of their work and their communication skills stood out to us. With other developers, they push things forward without telling us, but that hasn’t been the case with Morphosis. They’re constantly checking in.

Are there any areas they could improve?

There were a few small bugs with the app, but they were really quick to deal with them. It’s almost impossible to build an app without bugs, it’s part and parcel of the process.

Do you have any advice for potential customers?

Have a clear idea of what you want to speed up the process. Even if you don’t have it figured out, their team will help walk you through it. We recommend working with Morphosis.

BACKGROUND

Please describe your company and your position there.

I'm the MD of DAS Internet Solutions Co., Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Morphosis?

We have 2 separated websites, aircon and CCTV, they are quite old design so we need someone to combine 2 websites into one and want it looks more rich and luxury. Also, we need to add more product line e.g. projector, sound system, access control system, and so on. All of these need to be in one website so customers know what we sell.

What were your goals for this project?

We want a brand new website with a new logo but based on the old one, we want the website looks rich, luxury, professional. We also need it to link with our ERP system so when we update the product on the website it will also update on the ERP.

SOLUTION

How did you select Morphosis?

My friend used to work with them and said they did a very great job. So we hired them once for the old websites of aircon and CCTV. The results were unexpected, the traffic were 500% increase once we launched the new website. So this time would be a great idea to hire them again.

Describe the project in detail.

As we talked inside with sales manager, IT manager and I. We came up with some references and our sitemap and explained what we wanted with Morphosis. Morphosis asked us many questions about tone and mood and how we want the website look. So they designed the Logo to see how we like tone and mood and they designed a wireframe.

1. Logo designed step - They sent us B&W designs to select what we like most. And we did this step 3-4 times. Once we ok with the design they put the color in and we did this only 2-3 times as we have told them what color we prefer, we just select the bright or dark tone. Once the logo is done. They get the color tone from logo and put it in the wireframe.
2. Wireframe step - In this step, they provide us a wireframe and it's pretty much what we exactly needed. So this step went very fast, there is only a bit adjustment.
3. The whole design, after the logo and the wireframe is done. They put mood and tone in the wireframe and the result is what we are really needed.

What was the team composition?

I have talked with the owner and the designer directly. I think the designer designed things and sent it to me and when there is sometimes we can't figure it out the owner gave some advices so the project can go fast.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Unfortunately. the design step was go very fast but the programming is quite slow ( which is not related to Morphosis) as we need to link it with ERP system. However, we get some leads from the new website and we did only some SEO, so I think when we're ready to fully push the SEO, we will be the best website in the industry in Thailand.

How effective was the workflow between your team and theirs?

I was very impressed how they worked. As I used to work with them 2 times (the old website and the current website). I saw the differences between the first and the second time. They were improved a lot, communications, advices, designs, and the whole process.

The timeline is shorter than we thought and there is not many revisions as they have questioned us and clarify things so the project can close fast.

What did you find most impressive about this company?

The process and their talent, I went through many project (not only the website design). Morphosis is the best company I used to work with, question everything, clarify everything and the project was done successfully.

And after the project, they sent us a guideline how to use logo in other designs and all mood and tone and many information about Fonts, Weight of lines and many references how to use their design to others, which I impressed the most.

Are there any areas for improvement?

I think they're very professional and I have nothing to say with the improvement. They did an excellent job already.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an online store that sells party items.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Morphosis?

We wanted to make the store easier to use for clients. We have around 6,000 products, so it was difficult for people to find what they were looking for. We also needed to modernize the site and make it more mobile-friendly. Our ultimate goals were to increase our conversion rate and average order value.

SOLUTION

What was the scope of their involvement?

Morphosis made an analysis of our e-commerce shop to see how customers were using it. They made design and functionality changes based on the findings. The design changes included a new logo.

What is the team composition?

I had contact with around four people from Morphosis, but there may have been more people involved.

How did you come to work with Morphosis?

My son is a developer, and he was living in Bangkok at the time and knew Morphosis. 

How much have you invested with them?

The project cost $9,500.

What is the status of this engagement?

We started working with Morphosis in December 2016 and finished in February or March 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our conversion rates after launching the new shop rose to 0.04 for the website and 0.1 for mobile, and the average order value went up. We could also see that people were spending more time on the site.

We weren’t originally looking to have design changes made to the site, but Morphosis made some suggestions based on their assessment. They really stood up for their ideas, and I’m glad they did. The new logo and design really improved our shop.

How did Morphosis perform from a project management standpoint?

Morphosis had a modern and professional approach, and they were very easy to work with. They gave us access to a nice system where we could follow the project. They uploaded everything they did there. We mainly communicated through email and Skype, and we could also leave notes on the project tool they were using, which was very convenient. They always answered my emails quickly, and they were always there when I needed them. 

What did you find most impressive about them?

Usually, developers have their own jargon, but Morphosis used language I could understand. They made me feel comfortable as a customer. This is one of the most important things in these kinds of collaborations, and it’s usually difficult to get with developers.

Are there any areas they could improve?

I don’t have anything. I’m satisfied with everything they did.