Seisan

BACKGROUND

Please describe your company and position.

I am the Asst Vice President, Delivery of ArdentMC

Describe what your company does in a single sentence.

Our services include digital transformation to modernize your systems, decoding the where and why through Spatial Data Science, and using your data to create actionable insights, make better decisions, and automate activities to keep your people, organizations, and systems safe and resilient.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Seisan to accomplish?

• Development and support for the STAR app
• Development and support of the Coeus API
• Development and support of the DICE app

SOLUTION

How did you find Seisan?

Networking

Why did you select Seisan over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Seisan were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development and support for various custom applications some utilizing ESRI for current weather, geological, and fire events injested into our portal. Supporting the applications and maintaining against vulnerbilities, performing upgrades and regular maintenance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We completed development of the applications to meet the requirements of the customer. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive and we work well together to get through challenges. They delivered on time and on budget. 

What was your primary form of communication with Seisan?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to adapt to new requirements as they came along throughout the time showed their agility. They can effectively communicate concerns and provide solutions. 

Are there any areas for improvement or something Seisan could have done differently?

I have enjoyed working with the Seisan team and do not have any recommendations for improvement. 

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a copper fittings manufacturing company

Describe what your company does in a single sentence.

Manufactuer copper press fittings for hvac/refrigeration systems. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Seisan to accomplish?

• Experiential
• Education
• Privacy
• Realistic factory tour

SOLUTION

How did you find Seisan?

Online Search

Why did you select Seisan over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Seisan were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My company was looking for an exciting and innovative way to let customers experience a visit to our factory. We were launching a cross country mobile showroom tour, that will stop at our distributors to showcase our products and train HVAC contractors.

One thing that was missing from this mobile showroom tour that customers experince when visiting our headquarters, was a factory tour. Seeing how our product is made is a highlight for our customers and really speaks to the qaulity and engineering of our product.

However, we have very proprietary machinary and techniques and did not want this to be a "boring" video nobody would engage with or introduce the opportunity for competitors to take pictures of. That's when the thought of Virtual Reality crossed our minds.

We connected with John at Seisan, and he really helped us bring this experiantial idea to life. The Seisan team really made us think critcally about what we were trying to accomplish, develop a plan, and elevate the project by gamifying the tour. The tour was no longer a walk through a factory with a voice telling you about the process, but a chance for the user to "make" our product at different machines and run them.

We sent them a videos and pictures of our machines and factory to start the design. I was blown away with how detailed and realistic Seisan was able to make everything look. It looked exactly like our factory and they even incorporated ambient background noise. If we had any changes or requests to the porject, they were adjusted or added with ease.

I can't say enough how pleased we are with the results and our customers love it too. The team was extremely easy to work with and helped us stay on task to meet our deadline. I would highly reccomend using Seisan to anyone looking to utilize VR in their business for training and customer experiences.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When we introudeced the VR aspect to our mobile showroom experience, our employees, sales team, and customers were amazed and excited to use it. I think some of the best outcomes for this project have been the ability to communicate and train our customers on our product and build a closer realtionship to them through this.

We are a global company, and will be rolling this out across our regions for our sales managers that are not able to bring customers to our factory and see how our product is made, so they are able to tell and share the same experince our customers in the US have. It has also been a cool way to introduce fun technology to the HVAC industry, that many are not utilizing yet. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team was very attentive to our project, demands, and timeline. I told them I was looking for someone to keep me on task and not slow down our progess, and they did exactly that. It was amazing to me the vision I painted for them was exactly replicated.

I spent time explaining how I wanted this experience to be utlized and they were able to make what was in my mind come to life. At no point was I disappointed in what advice or piece they presented to me. I had no idea about anything VR, had never used it myself, and they made the process very easy to understand. 

What was your primary form of communication with Seisan?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Thier ability to bring my vision to life! The level of detial that is dipicted in our VR experience is uncanny to the real life products and machines I wanted showcased. 

Are there any areas for improvement or something Seisan could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am an executive of Spectrum Voice Technologies, Inc.

Describe what your company does in a single sentence.

Software platform that schedules and tracks caregivers providing home care services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Seisan to accomplish?

• Develop complex GPS App.
• Assist with various gateway API's
• Develop complex web pages
• Troubleshoot multi-vendor issues within the system

SOLUTION

How did you find Seisan?

Referral

Why did you select Seisan over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Seisan were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have an ongoing relationship with Seisan.   We originally hired Seisan to develop a complex GPS AP that was supported in both the Apple and Google worlds.  This project evolved into developing custom gateways to a number of API's including a very sophisticated IVR application utilizing Twilio.

We bring Seisan in to work on everything from web page development, application development, text messaging applications,  and general trouble shooting.  Seisan has proven to be an invaluable resource, as we find our industry continually rasing the bar in all aspects of our business model.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Consistant double digit revenue growth the entire time we have worked with Seisan.
• Virtually no customer turnover.
• Retention in the high 90%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Seisan delivers all project work in a timely manner.  Seisan has always been extremely responsive.  We are a 24/7 busness.   Seisan understands this, and will work odd hours when the task at hand demands this type of support.   There is a genuine sense of urgency with Seisan that is difficlut to find in today's markeplakce. 

What was your primary form of communication with Seisan?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with how quickly Seisan gets in sync with what we're trying to accomplish. Seisan's  communications skills are remarkable. This makes complex projects infinitely easier to accomplish.  

Are there any areas for improvement or something Seisan could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I’m the software development manager for a large theater company with a couple of locations. We also do other media entertainment, like film and television.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Seisan?

We needed help with Angular web development.

SOLUTION

What was the scope of their involvement?

We worked with Seisan on a couple of different projects, mainly focusing on the platform that we use to sell tickets. The other platform was an internal communication site. We initially led the discovery phase and guided them on the technology we were looking for. Also, we gave our sign-off before we returned any results to the stakeholders.

The website was built from scratch, and it allowed to apply for jobs and buy tickets. It also removed some login features and had an e-commerce part to buy items.

What is the team composition?

We worked with a senior developer, a junior developer, and an account manager.

How did you come to work with Seisan?

We found them through a Google search. Since it was our first time working with an outside contractor, we liked that they were close by and we could meet face-to-face with them.

How much have you invested with them?

We spent around $400,000. 

What is the status of this engagement?

Our partnership lasted from July 2017–.February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The success was just that the new site was in parity with the old one. From a technical standpoint, we don't have success metrics yet.

How did Seisan perform from a project management standpoint?

The project management wasn't ideal. They got across the finish line, but we had to have a lot of help at the end. It got a little messy because they initially did a flat rate. They didn't realize the complexity of the job, so we had a lot of back and forth to renegotiate some of the work, which caused a lot of strain on the communication.

They used Basecamp for project management, and we communicated via phone calls and in-person meetings.

What did you find most impressive about them?

They were very flexible. Also, they had many people on their team with a lot of exposure to different kinds of technology.

Are there any areas they could improve

They were overconfident about their expertise in technology.

Do you have any advice for potential customers?

Follow up with references and make sure you have a dedicated internal project manager.

BACKGROUND

Please describe your company and position.

I am the Director of Technical Services of a railroad company

Describe what your company does in a single sentence.

Railroad inspection, maintenance, and technology to help customers improve reliability, safety, and state of good repair.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Seisan to accomplish?

• App and Web Maintenance
• Product Improvements

SOLUTION

How did you find Seisan?

Referral

Why did you select Seisan over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Seisan were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing maintenance and development for mobile app as well as web-based dashboard. Consulting for features, product improvements, and user experience. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Date-based milestones for product delivery. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Response times are awesome. Deliveries were on-time considering project variables. 

What was your primary form of communication with Seisan?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

"Real People" do not get caught up in process. They are not afraid to make choices to keep the project moving. They are customer-focused.

Are there any areas for improvement or something Seisan could have done differently?

Communication is good, but more documentation and more detailed plans would be welcomed.

BACKGROUND

Please describe your company and position.

I am the Sr. Account Manager of MapQuest

Describe what your company does in a single sentence.

Location Services via Applied Programming Interfaces

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Seisan to accomplish?

• Systems Integration - Develop Road Rally App

SOLUTION

How did you find Seisan?

Referral

Why did you select Seisan over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Seisan were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist with RFP creation, lead project management and successfully develop a quality app for the Road Rally as the events Navigation Partner. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Awarded the business from submitted RFP; detailed project plan drafted and followed; event company good rapport with Seisan, etc. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Seisan is the BEST to work with on projects.  MapQuest has partnered with them over the past 20 years and will continue to do so in the future. Seisan knows their stuff, has the passion, remains professional, inspires creativity, and keeps the project on track. 

What was your primary form of communication with Seisan?

Virtual Meeting

What did you find most impressive or unique about this company?

It's the whole package.  From the beginning rapport was easily established, they understand the project goals, their team is a deep bench and very reliable.  Appreciate the energy they bring to projects and their excellent listening and honesty. 

Are there any areas for improvement or something Seisan could have done differently?

I cannot think of one area to improve or do differently. 

BACKGROUND

Please describe your company and position.

I am the Senior Account Exec of CAS Severn

Describe what your company does in a single sentence.

IT systems integration

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Seisan to accomplish?

• custom software development
• AI expertise
• geospatial solutions

SOLUTION

How did you find Seisan?

Referral

Why did you select Seisan over others?

Good value for cost

How many teammates from Seisan were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hanover County VA250 mobile app development with AR/VR.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

delivery of mobile app according to project specs. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on time and are true professionals.

What was your primary form of communication with Seisan?

Virtual Meeting

What did you find most impressive or unique about this company?

Really like their subject matter expertise, and in quite a few different categories. 

Are there any areas for improvement or something Seisan could have done differently?

I wish they'd work more with CAS Severn. :-)