Script Studio Technology Private Limited

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of Inkcaboodle, an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Script Studio Technology Private Limited?

We needed to develop a fully functional, user-friendly, and visually appealing e-commerce website tailored to our brand's needs. Our goal was to create a seamless shopping experience, ensure smooth performance, and build a platform that could scale as our business grows.

SOLUTION

What was the scope of their involvement?

Script Studio Technology Private Limited handled the end-to-end development of our e-commerce platform. The scope of work included UI/UX design, front-end and back-end development, product catalog setup, and integration of essential features such as payment gateways, order management, and customer accounts. They were also responsible for optimizing site performance, ensuring mobile responsiveness, and providing initial testing and deployment support.

Specifically, Script Studio Technology Private Limited built and customized several key sections of our e-commerce website. This included a fully tailored homepage, product listing and product detail pages, a customized shopping cart and checkout flow, and an integrated payment gateway setup. They also developed user account dashboards, order tracking features, and an admin panel for managing products, orders, and content. In addition, they customized the site's design elements to match our brand identity and ensured the entire platform was mobile-responsive and optimized for a smooth user experience.

What is the team composition?

We worked with 2–5 teammates from Script Studio Technology Private Limited.

How did you come to work with Script Studio Technology Private Limited?

We found them through an online search. We chose them because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from March to April 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw several measurable outcomes that demonstrated clear progress and success. The website's loading speed improved significantly, overall user engagement increased, and the bounce rate dropped after launch. We also noticed smoother navigation, better mobile performance, and a more streamlined checkout experience. Additionally, the new structure made it easier for us to manage products and orders internally, which improved our operational efficiency. Overall, these improvements contributed to a more professional and reliable online presence for our brand.

Specifically, our website's loading speed improved noticeably, with pages loading faster by approximately 35%. User engagement also increased, reflected in a 28% rise in average session duration and more interactions across product pages. Additionally, our bounce rate dropped by around 22%, indicating that visitors were finding the experience more intuitive and staying on the site longer.

Moreover, we saw a noticeable increase in customer inquiries, along with a steady rise in overall sales. The improved user experience and smoother checkout flow contributed to better conversion rates, and we also received more repeat customers due to the enhanced site performance and navigation.

How did Script Studio Technology Private Limited perform from a project management standpoint?

Script Studio Technology Private Limited demonstrated strong project management throughout the engagement. They communicated clearly, provided regular updates, and were responsive whenever we needed clarifications or adjustments. Their workflow was organized and transparent, which made the entire process smooth. They also delivered the project on time, meeting the deadlines we had agreed upon without compromising on quality.

We primarily communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What impressed us most about working with Script Studio Technology Private Limited was their combination of technical expertise and genuine commitment to understanding our business goals. They didn't just execute tasks — they took the time to offer thoughtful suggestions, anticipate potential issues, and refine features to ensure the best possible user experience. Their attention to detail, proactive communication, and willingness to go the extra mile made them stand out.

Are there any areas they could improve?

Overall, the experience was positive, but one area that could have been improved was providing more detailed documentation or walkthroughs at the end of the project. While the team was always available to help, having more structured documentation would have made it easier for us to manage certain updates independently. Aside from that, their work and communication were consistently strong.