Rounded Digital

BACKGROUND

Please describe your company and your position there.

I am the founder and director of a massage and wellness studio in Denver, CO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rounded Digital, and what were your goals?

Our website was outdated and not user-friendly for our guests or for us to administer the back end. I needed a beautiful website that represented our brand, engaged customers, increased sales, and was easy for me to personally update with monthly specials or new services.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met Justin at a networking event for another spa. We discussed both our companies and realized we should think about working together. He offered to create a proposal for me and at our first formal meeting I was so impressed with both Justin and Kyle's vision for Elixir that we decided to work together and I've never regretted that decision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with the proposal that outlined what they would do to create a new website with timelines and additional support like hosting and SEO. I worked primarily with Kyle at this point to determine design, copy, layout, etc. Everything was delivered on schedule and their responsiveness to my questions or concerns was unparalleled. They have continued to grow their company by providing new services that support both their existing and new clients. I recently used their content marketing with blogs to help improve our SEO.

How many people from the vendor's team worked with you, and what were their positions?

I have mostly worked directly with both Justin and Kyle and have also worked with several other tech advisors since 2018 for small tweaks or updates. Their support platform is very easy to use to request help. Everyone on their team is very customer-focused and they are quick to get what I need.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We get compliments daily on our website. It helps not only with guest acquisition and retention but also with recruiting new team members. We rank on the first page of Google and have a high domain authority rating.

Describe their project management style, including communication tools and timeliness.

We primarily communicate through email or the support platform but I also have access to them by phone or text.

What did you find most impressive or unique about this company?

They created a gorgeous site that they update regularly. They have also made it easy for me to make updates quickly. The access I have to both owners and their enthusiasm for helping my company to succeed is unusual in this industry. We have an amazing working relationship.

Are there any areas for improvement or something they could have done differently?

I really can't think of anything. They are good at what they do and responsive to my needs.