The Rocket Retail

BACKGROUND

Please describe your company and position.

I am the CEO of Velvet Loop

Describe what your company does in a single sentence.

We provide a curated eCommerce platform that helps indie fashion brands reach style-conscious customers globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Rocket Retail to accomplish?

• What goals or objectives did you hire The Rocket Retail to accomplish? As our vendor list grew, managing inventory, pricing, and listings manually was eating up resources.
• We hired The Rocket Retail to automate our multi-brand catalog syncing, optimize backend workflows, and centralize performance dashboards.

SOLUTION

How did you find The Rocket Retail?

Online Search

Why did you select The Rocket Retail over others?

High ratings

How many teammates from The Rocket Retail were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included:

Integrating SKUs and product listings from 40+ vendors
Syncing stock levels and pricing updates in real time
Creating a vendor dashboard with analytics
Building an automated reporting system for daily metrics
Implementing returns and refunds logic that synced with our CRM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our product sync time dropped by over 75%, and return handling was reduced from hours to minutes. Vendor complaints went down, and our team had more time for brand partnerships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered every sprint on time. Communication was structured and action-focused. They took ownership of tech challenges and offered proactive solutions.

What was your primary form of communication with The Rocket Retail?

Email or Messaging App

What did you find most impressive or unique about this company?

They understood how marketplaces work from the inside. Their tools actually reduced manual workload and created space for scaling, instead of adding tech clutter. Also, they offered real training and onboarding, not just documentation.

Are there any areas for improvement or something The Rocket Retail could have done differently?

A bit more UX support for vendor-facing dashboards would’ve been ideal, but they welcomed feedback and released improvements in the second sprint.

BACKGROUND

Please describe your company and position.

I am the Owner of SSMM ecom

Describe what your company does in a single sentence.

E-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Rocket Retail to accomplish?

• Successful Amazon and Walmart e store.

SOLUTION

How did you find The Rocket Retail?

Online Search

Why did you select The Rocket Retail over others?

High ratings

How many teammates from The Rocket Retail were assigned to this project?

2-5 Employees

What was the scope of their involvement and team dynamic?

They handle setting up stores and finding and listing the products

What's the status of this engagement?

Ongoing

RESULTS & FEEDBACK

 How did your relationship with your partner evolve?

 Over many months of working together on these 2 online stores.

What was your primary form of communication with The Rocket Retail?

Virtual Meeting

In what ways can they improve?

Continue to find better products at a lower price.

UPDATED REVIEW

This review was published on 04/15/2025

Steve Sami
Owner, SSMM ecomeCommerce

Orlando, Florida

1-10

Jan 2025 - Ongoing

Less than $10,000

Not verified

Project summary
The Rocket Retail has set up and managed an online Walmart and Amazon store for an e-commerce company. The team has also conducted product research and listed products on the two platforms.

Feedback summary
The client has been disappointed with The Rocket Retail's work, as both projects have failed. After two weeks, the team has suspended the client's online stores, and the client has been unhappy with the profit margin. Overall, it has been a negative experience and engagement.

BACKGROUND

Please describe your company and position.

I am the Owner of SSMM ecom

Describe what your company does in a single sentence.

Ecommerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Rocket Retail to accomplish?

• Set up a online Walmart and Amazon store.

SOLUTION

How did you find The Rocket Retail?

Online Search

Why did you select The Rocket Retail over others?

High ratings

How many teammates from The Rocket Retail were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Set up and manage a online Walmart and Amazon store. Research products and list products on these 2 stores.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Both projects failed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Never !!!

What was your primary form of communication with The Rocket Retail?

Virtual Meeting

What did you find most impressive or unique about this company?

Nothing. Worst business experience ever.

Are there any areas for improvement or something The Rocket Retail could have done differently?

Sell products on time. Make a profit that lines up with what is stated within the contract. Do not get online store suspened after only 2 weeks.


STAR RATINGS
Overall rating:    1.0

Quality:    1.0

Cost:    0.5

Schedule:    2.5

Willing to refer:    0.5
Never