Rigorous Digital

BACKGROUND

Please describe your company and your position there.

I'm a freelance brand voice strategist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rigorous Digital, and what were your goals?

I'd just launched a new website and there were a few small bugs that my own developer couldn't quite solve, so we got in some extra help.

SOLUTION

How did you select this vendor and what were the deciding factors?

The founder connected with me on LinkedIn (not to sell to me, just bonded over some content I think) and so they were top of mind when I realised my need.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Very simple bug-fixing. We had a call to set out the issues at the start, then they did the work, always keeping me updated by email.

How many people from the vendor's team worked with you, and what were their positions?

Two that I had direct contact with - the director and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

There weren't any specific targets or anything, just literally that the bugs would be fixed. And they were.

Describe their project management style, including communication tools and timeliness.

Very communicative, always keeping me updated, and the emails were friendly, detailed, and clear.

What did you find most impressive or unique about this company?

They fixed the problems, so they're obviously good at what they do - and actually when it wasn't totally straightforward they explained what the issues were and then they kept trying until they solved them. They were friendly and easy to work with the whole way through. They communicated brilliantly. And they were good value for money.

Are there any areas for improvement or something they could have done differently?

Nope - they were great 

BACKGROUND

Please describe your company and your position there.

I'm the technical director of a web agency which designs, develops and consults on web apps and complex websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rigorous Digital, and what were your goals?

We asked Rigorous Digital to help us out with a client project that required integration into an analytics platform. Rigorous were responsive, prompt with helping us and offered an excellent technical service.

SOLUTION

How did you select this vendor and what were the deciding factors?

We asked around our network of agency contacts for help with a specific technical problem. Rich at Rigorous was first to respond and was extremely helpful.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We booked a call with Rigorous to outline the analytics problem and talk through the steps we had taken to try to resolve it. On the call the problem was diagnosed with Google Tag Manager and an immediate solution was provided by Rigorous.

How many people from the vendor's team worked with you, and what were their positions?

Rich - founder.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The problem was fixed within 30 minutes of Rigorous providing us with excellent technical advice.

Describe their project management style, including communication tools and timeliness.

We had a call via Zoom and subsequent emails with additional advice.

What did you find most impressive or unique about this company?

Rich's enthusiasm to help us out was really beneficial and his excellent technical knowledge.

Are there any areas for improvement or something they could have done differently?

No - keep up the excellent work!

BACKGROUND

Please describe your company and your position there.

I'm a Director at STICKY Ideas & Advertising, the ad agency that makes you smile.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rigorous Digital?

Sorting out a very annoying Google analytics issue.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended by an industry partner.

Describe the project in detail and walk through the stages of the project.

Isolated issue. Sorted out additional mess that wasn't theirs. Fixed issue.

How many resources from the vendor's team worked with you, and what were their positions?

The founder.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Instant success and analytics panel showing request for a quote immediately.

How effective was the workflow between your team and theirs?

Seamless.

What did you find most impressive or unique about this company?

I liked how they went above and beyond.

Are there any areas for improvement or something they could have done differently?

They smashed it. Couldn't have asked for more.