What evidence can you share that demonstrates the impact of the engagement?
We’re working in a constant, iterative process with them. At this point, we have 450 clinicians on the platform and are ramping up more starting in January 2020. User feedback has been positive, and we’ve been working with Revelry to make the changes that need to occur.
How did Revelry perform from a project management standpoint?
They’re responsive and prioritize well. Additionally, their team was able to understand our business and ROI concepts. That allowed us to have a more streamlined, efficient partnership. We communicate using ZenHub and Slack in our day-to-day operations.
Otherwise, we have bi-weekly Zoom calls and bi-monthly in-person meetings. If something pops up that needs to be urgently addressed, we’ll hop on a Zoom call as well.
What did you find most impressive about them?
They’ve built solid, structured systems and workflow. Their team does everything they can to be transparent with their processes.
Are there any areas they could improve?
We have several developers changing over throughout the development of our project. All of their team members have different talents. One of their UX specialists seemed to want more design responsibilities than appropriate, but we were able to work through that together. As a partner in business, they’re a fantastic team.
Do you have any advice for potential customers?
Do plenty of research in advance, making sure that you understand what you want them to do. Then, when delivering that information, be as clear and concise as possible. They’ll understand exactly what you want. Trust their opinions because of their experience. Their team will take many factors into account to get the job right the first time.