PUMA Managed IT Packages
Basic VerifiedLake Panasoffkee, FL
View Full ProfilePUMA's Service Desk Core, Core+, Complete
PUMA’s Service Desk provides businesses with the highest quality engineering team, eliminating the ‘IT’ runaround and tech-roulette. By removing all low-paid, inexperienced help desk positions, PUMA delivers a superior experience while reducing overall service costs, leading to happier customers. Our services are offered in 3 tiers.
| Features |
Small $95 /moCore - 26 IT Service & support entitlements |
Medium $145 /moCore+ - 40 IT & Security entitlements |
Large $225 /moComplete - 42 Includes projects and on site |
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Support for your staff |
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Support for your technology |
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Five paths to support |
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Access to Seasoned Engineers |
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SLA Response |
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Asset Lifecycle & Inventory |
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24/7 Technology Monitoring & Alerts |
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Microsoft 365 & Copilot Management |
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Phone system / PBX Management |
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Network, Switching, Wireless, Firewall Management. |
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Data Backup, Cloud, Endpoint, and Management |
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SaaS Licensing Management |
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Identity Management |
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Patching, Security, OS & Line of Business |
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ISP & Internet Management |
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Vendor Management |
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Strategic Planning with vCIO |
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Named Client Success Manager |
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Procurement & Implementation |
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Next Generation Anti-Virus License & Management |
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MFA Management |
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Web Filtration & Management |
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Data Encryption & Management |
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Cyber Insurance Management |
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EDR License & Management |
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Hardened Security Baseline for all technology |
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Phishing Simulation License & Management |
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Security Awareness Training License & Management |
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Advanced DNS Filtration License and Management |
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Dark Web License & Management |
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Password / Credential Manager License & Management |
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External Vulnerability Scanning License & Management |
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HIPAA License & Management |
– |
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Security Risk Assessment - Annual |
– |
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Application Whitelisting License & Management |
– |
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SOC (24/7/365) MDR License & Management |
– |
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Network Control License & Management |
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Ringfencing License & Management |
– |
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Elevation Control License & Management |
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Storage Control License & Management |
– |
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Projects under 4 hours |
– |
– |
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Onsite Visits |
– |
– |
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Small $95 /moCore - 26 IT Service & support entitlements |
|
|---|---|
|
Support for your staff |
|
|
Support for your technology |
|
|
Five paths to support |
|
|
Access to Seasoned Engineers |
|
|
SLA Response |
|
|
Asset Lifecycle & Inventory |
|
|
24/7 Technology Monitoring & Alerts |
|
|
Microsoft 365 & Copilot Management |
|
|
Phone system / PBX Management |
|
|
Network, Switching, Wireless, Firewall Management. |
|
|
Data Backup, Cloud, Endpoint, and Management |
|
|
SaaS Licensing Management |
|
|
Identity Management |
|
|
Patching, Security, OS & Line of Business |
|
|
ISP & Internet Management |
|
|
Vendor Management |
|
|
Strategic Planning with vCIO |
|
|
Named Client Success Manager |
|
|
Procurement & Implementation |
|
|
Next Generation Anti-Virus License & Management |
|
|
MFA Management |
|
|
Web Filtration & Management |
|
|
Data Encryption & Management |
|
|
Cyber Insurance Management |
|
|
EDR License & Management |
|
|
Hardened Security Baseline for all technology |
|
|
Phishing Simulation License & Management |
– |
|
Security Awareness Training License & Management |
– |
|
Advanced DNS Filtration License and Management |
– |
|
Dark Web License & Management |
– |
|
Password / Credential Manager License & Management |
– |
|
External Vulnerability Scanning License & Management |
– |
|
HIPAA License & Management |
– |
|
Security Risk Assessment - Annual |
– |
|
Application Whitelisting License & Management |
– |
|
SOC (24/7/365) MDR License & Management |
– |
|
Network Control License & Management |
– |
|
Ringfencing License & Management |
– |
|
Elevation Control License & Management |
– |
|
Storage Control License & Management |
– |
|
Projects under 4 hours |
– |
|
Onsite Visits |
– |
|
Medium $145 /moCore+ - 40 IT & Security entitlements |
|
|---|---|
|
Support for your staff |
|
|
Support for your technology |
|
|
Five paths to support |
|
|
Access to Seasoned Engineers |
|
|
SLA Response |
|
|
Asset Lifecycle & Inventory |
|
|
24/7 Technology Monitoring & Alerts |
|
|
Microsoft 365 & Copilot Management |
|
|
Phone system / PBX Management |
|
|
Network, Switching, Wireless, Firewall Management. |
|
|
Data Backup, Cloud, Endpoint, and Management |
|
|
SaaS Licensing Management |
|
|
Identity Management |
|
|
Patching, Security, OS & Line of Business |
|
|
ISP & Internet Management |
|
|
Vendor Management |
|
|
Strategic Planning with vCIO |
|
|
Named Client Success Manager |
|
|
Procurement & Implementation |
|
|
Next Generation Anti-Virus License & Management |
|
|
MFA Management |
|
|
Web Filtration & Management |
|
|
Data Encryption & Management |
|
|
Cyber Insurance Management |
|
|
EDR License & Management |
|
|
Hardened Security Baseline for all technology |
|
|
Phishing Simulation License & Management |
|
|
Security Awareness Training License & Management |
|
|
Advanced DNS Filtration License and Management |
|
|
Dark Web License & Management |
|
|
Password / Credential Manager License & Management |
|
|
External Vulnerability Scanning License & Management |
|
|
HIPAA License & Management |
|
|
Security Risk Assessment - Annual |
|
|
Application Whitelisting License & Management |
|
|
SOC (24/7/365) MDR License & Management |
|
|
Network Control License & Management |
|
|
Ringfencing License & Management |
|
|
Elevation Control License & Management |
|
|
Storage Control License & Management |
|
|
Projects under 4 hours |
– |
|
Onsite Visits |
– |
|
Large $225 /moComplete - 42 Includes projects and on site |
|
|---|---|
|
Support for your staff |
|
|
Support for your technology |
|
|
Five paths to support |
|
|
Access to Seasoned Engineers |
|
|
SLA Response |
|
|
Asset Lifecycle & Inventory |
|
|
24/7 Technology Monitoring & Alerts |
|
|
Microsoft 365 & Copilot Management |
|
|
Phone system / PBX Management |
|
|
Network, Switching, Wireless, Firewall Management. |
|
|
Data Backup, Cloud, Endpoint, and Management |
|
|
SaaS Licensing Management |
|
|
Identity Management |
|
|
Patching, Security, OS & Line of Business |
|
|
ISP & Internet Management |
|
|
Vendor Management |
|
|
Strategic Planning with vCIO |
|
|
Named Client Success Manager |
|
|
Procurement & Implementation |
|
|
Next Generation Anti-Virus License & Management |
|
|
MFA Management |
|
|
Web Filtration & Management |
|
|
Data Encryption & Management |
|
|
Cyber Insurance Management |
|
|
EDR License & Management |
|
|
Hardened Security Baseline for all technology |
|
|
Phishing Simulation License & Management |
|
|
Security Awareness Training License & Management |
|
|
Advanced DNS Filtration License and Management |
|
|
Dark Web License & Management |
|
|
Password / Credential Manager License & Management |
|
|
External Vulnerability Scanning License & Management |
|
|
HIPAA License & Management |
|
|
Security Risk Assessment - Annual |
|
|
Application Whitelisting License & Management |
|
|
SOC (24/7/365) MDR License & Management |
|
|
Network Control License & Management |
|
|
Ringfencing License & Management |
|
|
Elevation Control License & Management |
|
|
Storage Control License & Management |
|
|
Projects under 4 hours |
|
|
Onsite Visits |
|