Contact PUMA Managed IT
Get a custom proposalElevating the human experience
Puma is a privately owned group of talented IT engineers from all areas of technology, with a mission to deliver superior IT services to companies throughout the US. We think differently about the tech industry and challenges the status-quo to deliver outcomes clients thought were impossible.What makes PUMA stand out?
People are our jam – Computers don’t call us when something is borked, people do; the customer experience is our differentiator. And without our people, we do not have a business. Protect people by elevating them as our focal point of the business.
Strong engineering bench strength - Our service model is focused towards larger organziations looking for a strong team that knows how to execute. Can we do helpdesk? Sure, but we're the team that knows how to remove the noise that requires one at large.
Complete transparency – Lead with clear definition of service entitlements, pricing, and data driven accountability. Shocker, people love to know what they’re buying and can consume services on their own terms.
Use of AI – AI is here for good. Reimagine our services where AI is not just a cool widget, but the fundamental and core element in how we serve our customers, keep our costs low, and reject the status quo by reinventing IT’s role in our client’s business... In some cases, completely removing "IT support" from it.
Our goal is to change the stigma around IT providers from “what are we paying for” to “how did we operate without PUMA before”.
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Min project size
$5,000+
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Hourly rate
$150 - $199 / hr
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Employees
10 - 49
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Year founded
Founded 2025
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Languages
1 Language that we service
- English
Service Lines
Select Focus Area
- Digital and IT Strategy Consulting Focus
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- IT Assessment
- 15%
- IT Consolidation
- 15%
- IT Governance
- 15%
- IT Operations Management Consulting
- 15%
- Virtual CIO Services
- 15%
- IT Managed Services Focus
-
- Help desk
- 35%
- Telecom
- 15%
- Governance & Compliance Assessments
- 5%
- Hardware
- 5%
- IT Budgeting
- 5%
- Managed Software Application & Solutions
- 5%
- Network
- 5%
- Other IT managed services
- 5%
- Security
- 5%
- Vendor Procurement & Selection
- 5%
Industries
- Medical
- 50%
- Retail
- 35%
- Government
- 15%
Clients
- Midmarket ($10M - $1B)
- 60%
- Small Business (<$10M)
- 25%
- Enterprise (>$1B)
- 15%
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
$150 - $199
/hr
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PUMA's Service Desk Core, Core+, Complete
PUMA’s Service Desk provides businesses with the highest quality engineering team, eliminating the ‘IT’ runaround and tech-roulette. By removing all low-paid, inexperienced help desk positions, PUMA delivers a superior experience while reducing overall service costs, leading to happier customers. Our services are offered in 3 tiers.
Small
Core - 26 IT Service & support entitlements
$95
/month
Medium
Core+ - 40 IT & Security entitlements
$145
/month
Large
Complete - 42 Includes projects and on site
$225
/month
| Features |
Small $95 /mo |
Medium $145 /mo |
Large $225 /mo |
|---|---|---|---|
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Support for your staff |
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Support for your technology |
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Five paths to support |
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Access to Seasoned Engineers |
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SLA Response |
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Asset Lifecycle & Inventory |
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24/7 Technology Monitoring & Alerts |
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Microsoft 365 & Copilot Management |
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Phone system / PBX Management |
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Network, Switching, Wireless, Firewall Management. |
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Data Backup, Cloud, Endpoint, and Management |
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SaaS Licensing Management |
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Identity Management |
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Patching, Security, OS & Line of Business |
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ISP & Internet Management |
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Vendor Management |
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Strategic Planning with vCIO |
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Named Client Success Manager |
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Procurement & Implementation |
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Next Generation Anti-Virus License & Management |
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MFA Management |
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Web Filtration & Management |
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Data Encryption & Management |
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Cyber Insurance Management |
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EDR License & Management |
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Hardened Security Baseline for all technology |
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Phishing Simulation License & Management |
– |
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Security Awareness Training License & Management |
– |
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Advanced DNS Filtration License and Management |
– |
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Dark Web License & Management |
– |
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Password / Credential Manager License & Management |
– |
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External Vulnerability Scanning License & Management |
– |
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HIPAA License & Management |
– |
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Security Risk Assessment - Annual |
– |
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Application Whitelisting License & Management |
– |
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SOC (24/7/365) MDR License & Management |
– |
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Network Control License & Management |
– |
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Ringfencing License & Management |
– |
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Elevation Control License & Management |
– |
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Storage Control License & Management |
– |
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Projects under 4 hours |
– |
– |
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Onsite Visits |
– |
– |
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Small $95 /mo |
|
|---|---|
|
Support for your staff |
|
|
Support for your technology |
|
|
Five paths to support |
|
|
Access to Seasoned Engineers |
|
|
SLA Response |
|
|
Asset Lifecycle & Inventory |
|
|
24/7 Technology Monitoring & Alerts |
|
|
Microsoft 365 & Copilot Management |
|
|
Phone system / PBX Management |
|
|
Network, Switching, Wireless, Firewall Management. |
|
|
Data Backup, Cloud, Endpoint, and Management |
|
|
SaaS Licensing Management |
|
|
Identity Management |
|
|
Patching, Security, OS & Line of Business |
|
|
ISP & Internet Management |
|
|
Vendor Management |
|
|
Strategic Planning with vCIO |
|
|
Named Client Success Manager |
|
|
Procurement & Implementation |
|
|
Next Generation Anti-Virus License & Management |
|
|
MFA Management |
|
|
Web Filtration & Management |
|
|
Data Encryption & Management |
|
|
Cyber Insurance Management |
|
|
EDR License & Management |
|
|
Hardened Security Baseline for all technology |
|
|
Phishing Simulation License & Management |
– |
|
Security Awareness Training License & Management |
– |
|
Advanced DNS Filtration License and Management |
– |
|
Dark Web License & Management |
– |
|
Password / Credential Manager License & Management |
– |
|
External Vulnerability Scanning License & Management |
– |
|
HIPAA License & Management |
– |
|
Security Risk Assessment - Annual |
– |
|
Application Whitelisting License & Management |
– |
|
SOC (24/7/365) MDR License & Management |
– |
|
Network Control License & Management |
– |
|
Ringfencing License & Management |
– |
|
Elevation Control License & Management |
– |
|
Storage Control License & Management |
– |
|
Projects under 4 hours |
– |
|
Onsite Visits |
– |
|
Medium $145 /mo |
|
|---|---|
|
Support for your staff |
|
|
Support for your technology |
|
|
Five paths to support |
|
|
Access to Seasoned Engineers |
|
|
SLA Response |
|
|
Asset Lifecycle & Inventory |
|
|
24/7 Technology Monitoring & Alerts |
|
|
Microsoft 365 & Copilot Management |
|
|
Phone system / PBX Management |
|
|
Network, Switching, Wireless, Firewall Management. |
|
|
Data Backup, Cloud, Endpoint, and Management |
|
|
SaaS Licensing Management |
|
|
Identity Management |
|
|
Patching, Security, OS & Line of Business |
|
|
ISP & Internet Management |
|
|
Vendor Management |
|
|
Strategic Planning with vCIO |
|
|
Named Client Success Manager |
|
|
Procurement & Implementation |
|
|
Next Generation Anti-Virus License & Management |
|
|
MFA Management |
|
|
Web Filtration & Management |
|
|
Data Encryption & Management |
|
|
Cyber Insurance Management |
|
|
EDR License & Management |
|
|
Hardened Security Baseline for all technology |
|
|
Phishing Simulation License & Management |
|
|
Security Awareness Training License & Management |
|
|
Advanced DNS Filtration License and Management |
|
|
Dark Web License & Management |
|
|
Password / Credential Manager License & Management |
|
|
External Vulnerability Scanning License & Management |
|
|
HIPAA License & Management |
|
|
Security Risk Assessment - Annual |
|
|
Application Whitelisting License & Management |
|
|
SOC (24/7/365) MDR License & Management |
|
|
Network Control License & Management |
|
|
Ringfencing License & Management |
|
|
Elevation Control License & Management |
|
|
Storage Control License & Management |
|
|
Projects under 4 hours |
– |
|
Onsite Visits |
– |
|
Large $225 /mo |
|
|---|---|
|
Support for your staff |
|
|
Support for your technology |
|
|
Five paths to support |
|
|
Access to Seasoned Engineers |
|
|
SLA Response |
|
|
Asset Lifecycle & Inventory |
|
|
24/7 Technology Monitoring & Alerts |
|
|
Microsoft 365 & Copilot Management |
|
|
Phone system / PBX Management |
|
|
Network, Switching, Wireless, Firewall Management. |
|
|
Data Backup, Cloud, Endpoint, and Management |
|
|
SaaS Licensing Management |
|
|
Identity Management |
|
|
Patching, Security, OS & Line of Business |
|
|
ISP & Internet Management |
|
|
Vendor Management |
|
|
Strategic Planning with vCIO |
|
|
Named Client Success Manager |
|
|
Procurement & Implementation |
|
|
Next Generation Anti-Virus License & Management |
|
|
MFA Management |
|
|
Web Filtration & Management |
|
|
Data Encryption & Management |
|
|
Cyber Insurance Management |
|
|
EDR License & Management |
|
|
Hardened Security Baseline for all technology |
|
|
Phishing Simulation License & Management |
|
|
Security Awareness Training License & Management |
|
|
Advanced DNS Filtration License and Management |
|
|
Dark Web License & Management |
|
|
Password / Credential Manager License & Management |
|
|
External Vulnerability Scanning License & Management |
|
|
HIPAA License & Management |
|
|
Security Risk Assessment - Annual |
|
|
Application Whitelisting License & Management |
|
|
SOC (24/7/365) MDR License & Management |
|
|
Network Control License & Management |
|
|
Ringfencing License & Management |
|
|
Elevation Control License & Management |
|
|
Storage Control License & Management |
|
|
Projects under 4 hours |
|
|
Onsite Visits |
|
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
Learn More- Verified Client Reviews
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- Overall Review Rating
- Source
- Clutch
Business Entity
| Business Entity Name | PUMA Managed IT, LLC |
| Source | Florida Division of Corporations |
| Jurisdiction of Formation | Florida |
| Date of Formation | January 10, 2025 |
| Status | Active |
| Last Updated | February 28, 2025 |
| ID | L25000017231 |
Credit Report Results
| International Credit Risk Assessment | Moderate Risk |
| Source | Creditsafe |
| Last Updated | March 11, 2025 |
Contact PUMA Managed IT
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