IT Managed Services IT Staff Augmentation
Disaster Recovery
+4
$200,000 to $999,999
Jan. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Prestige HealthNet's owner, Mike, the organization's culture, and their outstanding personnel were impressive."

May 27, 2024

CEO, Troy Regional Medical Center

Rick E Smith

Other industries
Troy, Alabama
201-500 Employees
Online Review
Verified

Prestige HealthNet provides IT staff augmentation services for a hospital. The team is responsible for updating the client's IT infrastructure and introducing new technologies to the hospital's medical center.

Prestige HealthNet has upgraded the client's infrastructure, augmented their IT team by ensuring two technicians are on-site daily, and implemented a VOIP phone system, among other measures to avoid downtimes. The team has an impressive organizational culture and boasts outstanding personnel.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Troy Regional Medical Center

Describe what your company does in a single sentence.

Troy Regional is the Acute Care hospital serving 5 contiguos counties and several othes in our secondary primary area.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prestige HealthNet to accomplish?

update I T infrastructure
add stability to a small IT team
introduce new technologies to the medical center

SOLUTION

How did you find Prestige HealthNet?

personal contact with Vince

Why did you select Prestige HealthNet over others?

Close to my geographic location
Pricing fit our budget
Great culture fit
Company values aligned

How many teammates from Prestige HealthNet were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

starting frm a very limited staff with limited knowledge, Prestige has augmented our IT team to have 2 techs onsite daily. our infrastructure is far more advanced than when we started as well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

infrastructure has been totally upgraded
VOIP phone system installed and operational
redundant systems in place to avoid downtimes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

total project is ongoing but different pieces of the project have been completed as planned. we are a 55 year old facility that had many unidentified chalenges to overcome

What was your primary form of communication with Prestige HealthNet?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Prestige HealthNet's owner, Mike, the organization's culture, and their outstanding personnel were impressive.

Are there any areas for improvement or something Prestige HealthNet could have done differently?

my only ask would be to have a follow up call afetr any unexpected downtime or system issues to help better plan for future events should they occur. .

RATINGS

5.0

Prestige Systems

Bringing Big-City Technology to Rural Communities

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