Pharmbills

BACKGROUND

Please describe your company and your position there.

I'm the AR Manager at a financial consulting company specializing in behavioral health services. We deal with multiple companies spread across the United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pharmbills, and what were your goals?

We needed staff immediately who could start doing our behavioral health billing, payment posting, and claims follow up with the insurances. We started out with two Pharmbills employees and have around 20 now. I knew they were great but I never thought they would be such a huge part of our company when they started with us back in 2020. They've grown from billing and AR follow up to running client calls, credentialing, and setting up our billing systems.

SOLUTION

How did you select this firm and what were the deciding factors?

I believe my boss selected Pharmbills by word of mouth.

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

We started with two Pharmbills employee's to assist with insurance claim follow up. They were amazing and caught on very quickly. We started giving them more and more tasks and eventually decided that we need more Pharmbills employee's to help grow the company. We currently have almost twenty and are looking for three more Pharmbills as i write this.

Describe their billing or cost structure.

I do not deal with the billing or cost structure but there are many reasons why we have more Pharmbill's employees than onshore employee's.

How many resources from the firm's team worked with you, and what were their positions?

Around twenty, from follow up team leaders who assist with hiring, follow up, training etc. to cash posters and billers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Dealing with insurances is not easy, nor does it often make sense in my opinion. Pharmbills employee's are trained within a month and they hit the ground running once they are trained. They never have to be managed and always come to me with any issues they see that need immediate attention.

Describe their project management style, including communication tools and timeliness.

The onboarding process is amazing. They select talented and knowledgeable staff, conduct the interviews, and start the training process very quickly. I basically do not do a thing.

What did you find most impressive or unique about this company?

They are so smart and hardworking, Pharmbills is such a well-run company. They back their employee's 100%, and always supply us with the best talent. I'm so impressed by their english speaking and writing, and how much each employee has learned about this industry.

Are there any areas for improvement or something they could have done differently?

In my opinion they do everything the way it should be done, I have no complaints or areas of improvement for Pharmbills.