Patchtech Solutions Limited

BACKGROUND

Please describe your company and position.

 I am the Technical director of an engineering company 

Describe what your company does in a single sentence.

Highmark Consulting Engineers Ltd have swiftly grown into a leading Engineering Consultancy company with sizeable operations in East Africa.

We have distinguished ourself as a premier engineering company playing a prominent role in a wide range of value-added and specialized services in Power Plants, High-Voltage sub-stations, Manufacturing Industry, Building Services Industry, Technical and Safety audits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Patchtech Solutions Limited to accomplish?

• Website development
• Cloud solutions
• Cyber security

SOLUTION

How did you find Patchtech Solutions Limited?

• Online Search
• Referral

Why did you select Patchtech Solutions Limited over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Patchtech Solutions Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Patchtech Solutions Limited Scope of Work
Cyber Security

• Conduct a comprehensive security assessment to identify vulnerabilities in systems, applications, and network infrastructure.
• Design and implement a security strategy that addresses identified risks and vulnerabilities.
• Implement security controls, such as firewalls, intrusion detection/prevention systems, and data encryption.
• Provide ongoing security monitoring and maintenance to ensure the effectiveness of security controls.
• Conduct regular security awareness training for employees.

Web Development

•  Design and develop a user-friendly and responsive website that meets the client's specific needs and requirements.
•  Implement content management system (CMS) to allow for easy updates and maintenance of the website.
•  Ensure website is optimized for search engines (SEO) to improve visibility.
•  Provide ongoing website maintenance and support.

Cloud Solutions

• Evaluate the client's IT infrastructure and identify opportunities for migration to the cloud.
• Develop a cloud migration strategy that considers cost, security, and scalability.
• Migrate client's data and applications to the cloud platform.
• Provide ongoing cloud management and support services.

Key Deliverables

• Security assessment report
• Security policy document
• Implemented security controls
• Responsive website
• Content management system
• SEO optimization
• Cloud migration plan
• Migrated data and applications to the cloud platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes to demonstrate progress or success in this project would depend on the specific goals set for each area (cyber security, web development, cloud solutions). Here are some examples:

• Cyber Security: Reduced number of security incidents, improved security posture as measured by a security rating framework.
• Web Development: Increased website traffic, improved user engagement metrics (e.g., time on site, bounce rate), achievement of specific conversion goals (e.g., leads generated, sales).
• Cloud Solutions: Cost savings from reduced IT infrastructure overhead, improved scalability and agility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Clearly defined project scope: A detailed project plan outlining deliverables, timelines, and milestones ensures everyone is on the same page.
•  Transparent communication: Regular communication keeps you informed of progress, potential roadblocks, and any necessary adjustments.
•  Agile methodology: An iterative approach allows for flexibility and adaptation to your changing needs.
•  Project management tools: Utilizing project management software facilitates task tracking, collaboration, and progress reporting.

To assess Patchtech's responsiveness to your needs:

•  Availability of a dedicated project manager: A point person ensures your concerns are addressed promptly.
•  Responsiveness to inquiries and requests for changes: A timely response demonstrates their commitment to meeting your needs.
•  Proactive communication of potential issues or delays: Transparency builds trust and allows for course correction.

What was your primary form of communication with Patchtech Solutions Limited?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They offered a comprehensive suite of cybersecurity, web development, and cloud solutions, which could be a valuable asset for businesses seeking a one-stop shop for their IT needs.

• Industry recognition or certifications
• Client testimonials or case studies
• Innovative approach

Are there any areas for improvement or something Patchtech Solutions Limited could have done differently?

No, there was nothing they needed to improve on.