Paro

BACKGROUND

Please describe your company and position.

I am the Founder of an information technology company

Describe what your company does in a single sentence.

Do NOT Hire Paro! Unethical Conflict of Interest

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paro to accomplish?

• Cleanup bookkeeping service

SOLUTION

How did you find Paro?

Google

Why did you select Paro over others?

Online reviews

How many teammates from Paro were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Cleanup bookkeeping work for prior years.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My holding company hired Paro to find us a bookkeeping company for our business to perform cleanup work for prior periods and to conduct ongoing bookkeeping services for several of our holding companies, which have very little activity, most months actually have no activity at all, as they're merely holding companies. 

After an extensive review of our bank statements from the prior years, including but not limited to reviewing the total aggregate number of line items for the bank statements of our entities, based on an extensive review of our bank statements we were then provided an estimate range of hours for the cleanup work and a range of hours for the ongoing bookkeeping services. 

Paro introduced us to a bookkeeping "expert" that agreed to complete the cleanup services for between 10-15 hours at an hourly rate of $120, which at most, the invoice should have been $1,800. Unfortunately, the bookkeeping expert invoiced us a total of 36 hours for the cleanup work or $4,320. The invoice was $2,520 to $3,120 higher than the provided contract value that we signed (10 - 15 hours at $120 per hour). 

When we complained for the over billing, Paro only offered us a $400 credit, and when we pushed back on their credit, they only increased the credit offer to $700. We attempted to compromise and asked for a $1,000 credit, and Paro would not agree so we parted ways. We only hired Paro to find a trusted bookkeeping expert to prevent issues like this, and when this issue occurred, Paro did not stand behind us, but rather, they stood behind the vendor, not the customer. 

There is clearly a conflict of interest issue with Paro, as this bookkeeping expert / vendor works with Paro for a number of other customers and they clearly didn't want to disrupt their relationship with the vendor versus standing behind us as a new customer. Plus, after the cleanup work was completed, there was very little revenue opportunity with our account, since our monthly bookkeeping hours were only 5-10 hours at $99 moving forward. Even once we explained that we wished to discontinue our services, and we requested that they contact the vendor to obtain all of our financial records and to send them to us, they instructed us to contact the vendor directly to obtain our records. 

We believe Paro acted unethically and in their own self-interest, with a clear conflict of interest, and we'd highly recommend anyone else to find a different service if you're seeking outsourced bookkeeping services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They hired a third-party bookkeeping service that did not properly invoice, and Paro did not stand behind us on the overbilling.

What was your primary form of communication with Paro?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing.

Are there any areas for improvement or something Paro could have done differently?

Ethics and conflicts of interest.

BACKGROUND

Please describe your company and position.

I am the Owner of Vera Health

Describe what your company does in a single sentence.

Medtech company 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paro to accomplish?

• Bookkeeper services

SOLUTION

How did you find Paro?

Online Search

Why did you select Paro over others?

Pricing fit our budget

How many teammates from Paro were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired to perform standard bookkeeper services. Monthly services to support day to day billing and accounts payable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accomplishing monthly accounting goals

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Extremely poor customer service. When their bookkeeper was scammed and diverted our funds, Paro did nothing to support us and correct the situation. In fact they claim that every bookkeeper must carry Errors and Omissions insurance but they then refused to help us retrieve stolen funds

What was your primary form of communication with Paro?

Virtual Meeting

What did you find most impressive or unique about this company?

Not impressed

Are there any areas for improvement or something Paro could have done differently?

Yes! Help clients when there are problems. Don't lie about insurance to protect clients.

BACKGROUND

Please describe your company and position.

I am the CEO of The Family Pet

Describe what your company does in a single sentence.

Pet Supplies & Food Retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paro to accomplish?

• Bookkeeping
• Payroll
• Accounts Payable

SOLUTION

How did you find Paro?

Online Search

Why did you select Paro over others?

Pricing fit our budget

How many teammates from Paro were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Manage Quickbooks onlne, adminsiter payroll and manage accounts payable

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Maintaing our books, administering payroll, paying our vendors ontime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used their service for four (4) months for The Family Pet, and found their the "accountants/ bookkeepers" are essentially incompetent, and their customer support is atrocious. All for the ridiculous price of $750/month.

What was your primary form of communication with Paro?

Virtual Meeting

What did you find most impressive or unique about this company?

Not a damn thing

Are there any areas for improvement or something Paro could have done differently?

close the company

BACKGROUND

Please describe your company and position.

 I am the COO of an arts, entertainment & music company 

Describe what your company does in a single sentence.

games and entertainment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Paro to accomplish?

• Full service bookkeeping
• Fractional CFO

SOLUTION

How did you find Paro?

Online Search

Why did you select Paro over others?

where the only ones promised experience with crypto

How many teammates from Paro were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full service bookkeeping and fractional CFO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They ensured tax and financial compliance but failed to have the books ready for 2023 tax filings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The customer success manager failed miserably at her job. It will cost me thousands of dollars to fix it plus IRS fines.

What was your primary form of communication with Paro?

Virtual Meeting

What did you find most impressive or unique about this company?

the hypocrisy and lack of empathy

Are there any areas for improvement or something Paro could have done differently?

Quickly audit their bookkeeper instead of me paying for the audit.

BACKGROUND

Please describe your company and your position there.

accounting mgr

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Paro, and what were your goals?

WE signed up for SMALL job for small business. After seeing the 1st invoice that was way too large for tiny amounts of work, I decided to cancel. it was not what we agreed and not fair at all! definitely a scam and fraud company !even after canceling we continued to be charged. Terrible customer service- no one available to answer the calls. just STAY AWAY!!

SOLUTION

How did you select this firm and what were the deciding factors?

we looked online and got the best offer

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

was qb online

Describe their billing or cost structure.

they billed for work that not done and not what we agreed on .

How many resources from the firm's team worked with you, and what were their positions?

2 people - sales rep and cpr

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

WE signed up for SMALL job for small business. After seeing the 1st invoice that was way too large for tiny amounts of work, I decided to cancel. it was not what we agreed and not fair at all! definitely a scam and fraud company !even after canceling we continued to be charged. Terrible customer service- no one available to answer the calls. just STAY AWAY!!

Describe their project management style, including communication tools and timeliness.

no one to talk to after they sent the invoice.

What did you find most impressive or unique about this company?

nothing- total scam!! There is no way for me to prevent them from pulling funds from my credit card account or deleting my account.

Are there any areas for improvement or something they could have done differently?

fraud company!!