OptiSol Business Solutions

BACKGROUND

Please describe your company and position.

I am the Co-founder of Supportal Health

Describe what your company does in a single sentence.

A global platform for patient peer support

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OptiSol Business Solutions to accomplish?

• Take on a dev project we had just started.
• Complete the development of the MVP product that we had spec'd out and designed within a budget we could afford.

SOLUTION

How did you find OptiSol Business Solutions?

Referral

Why did you select OptiSol Business Solutions over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from OptiSol Business Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We gave OptiSol a business specification document and completed designs for the MVP product. We needed OptiSol to take over the code that we had already built and complete the MVP product as per the specification and designs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful completion of sprint goals every sprint, high quality code implementation and to have an MVP product matching the functionality in the specification and aligned with the designs provided.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very good. Good communication from the PM. Direct access to developers which was very helpful and allowed the ability to align on features to give clarity to developers where needed. The sprint plan and overall planning of the project was good and gave comfort on what they team was tackling and when.

What was your primary form of communication with OptiSol Business Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They seemed to work like a well-oiled machine. They worked fast and communicated when needed. When they have clear direction on what to achieve they seem to really deliver.I run engineering teams for a living and this team seamed to get the job done with minimal hand holding.

Are there any areas for improvement or something OptiSol Business Solutions could have done differently?

Sometimes there were bugs easily found after their quality/testing team had confirmed the feature was working. Generally, I think more care could have been taken to ensure the product was working well for users, rather than just actioning on what was stipulated in the specification document. It was important for my team to be very hands on in testing and giving feedback on bugs, over and above the OptiSol testing processes.

BACKGROUND

Please describe your company and position.

I am the CEO of Kennedy Technology Group INC

Describe what your company does in a single sentence.

Kennedy Technology Group provides technology services and software to K-12 schools

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OptiSol Business Solutions to accomplish?

• Provide full stack software development services

SOLUTION

How did you find OptiSol Business Solutions?

Referral

Why did you select OptiSol Business Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OptiSol Business Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The vendor provides a full-time, full-stack software developer in support of building, testing, and deploying our software solution for K-12 schools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team member is skilled in the technology we need and is highly accountable. He has solid communication skills and has been consistent in meeting the deadlines that we've put in place. Whenever we had a problem or misunderstanding, their team engaged with us directly and quickly resolved it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In short, absolutely. We've never been behind on deadlines. Whenever we've needed to push a little extra hard and work a little longer they've always met our needs without friction.

What was your primary form of communication with OptiSol Business Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to client service and "doing the right thing". We view them as a strategic partner who's been core to this product's beginnings and success. They are the type of people we like to work with - skilled, dedicated, and focused on great service.

Are there any areas for improvement or something OptiSol Business Solutions could have done differently?

Continue to develop and refine paths/practices for junior developers to bring in support from other team members and leverage other product support channels, for example with technology vendors.

BACKGROUND

Please describe your company and position.

I am the Director of SB Energy Australia Pty Ltd

Describe what your company does in a single sentence.

Provide project management servivces.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OptiSol Business Solutions to accomplish?

• Research and develop MVP using AI
• Develop and MVP for future investment

SOLUTION

How did you find OptiSol Business Solutions?

Referral

Why did you select OptiSol Business Solutions over others?

Close to my geographic location, Good value for cost, Referred to me

What was the size of OptiSol Business Solutions’s team?

2-5 Employees

What was your primary form of communication with OptiSol Business Solutions?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company hired Optisol to develop a minimum viable product that could demonstrate a machine learning based system, that would extract contract obligations from documents. This would potentially increase productivity through the consumption and analysis of vast amounts of documents. The minimum viable product is intended to be showcased to investors for further investment funding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Meeting all the minimum requirements
• Time
• Cost

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Optisol delivered on time and communicated updates through weekly meetings and also emails. This was a very good way of informing our company how things were progressing and if there were any issues.

What did you find most impressive or unique about this company?

Optisol has access to IT subject matter experts, which was very useful for the development of our MVP.

Are there any areas for improvement or something OptiSol Business Solutions could have done differently?

For clients who are not experienced in the IT sector, some additional options to meet the product requirements would be handy. For example, suggest different backend systems such as GPT, AWS, and Azure and provide pros and cons for the selection of these systems to facilitate the product requirements.

BACKGROUND

Please describe your company and your position there.

We provide IT staffing and Software Testing Services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptiSol Business Solutions?

Optisol helped us to set up Managed services for our client to develop and maintain Dot Net based applications.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have identified OptiSol, our Software Development partner to set up the ODC for the client. They have extensive years of experience in Setting up ODC (Offshore Delivery Center) for various clients across the USA, Australia. Middle East and Europe.Apart from the core technology capabilities, OptiSol's key value proposition on the current project requirements include:

• Proven Offshore Delivery Framework and Managed Services Set-up
• Broader Technology CoEs across Microsoft, Open Source, and Experience Design
• Agile driven matured processes for software product engineering
• Very high customer retention rate and references
• Proven Core and Flex resourcing model for easy ramp up / ramp down.

Describe the project in detail and walk through their service package.

We have leveraged them to set up managed services to develop and maintain Dot net back-end and Angular front-end based applications for one of our USA clients whose applications are being used by Texas Government officials.

How many resources from the vendor's team worked with you, and what were their positions?

• Project Manager
• .NET Tech Lead
• Frontend Angular Developer
• 2 Backend .NET Developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project health is green and going successfully for the past 5 months with good customer feedback.

How effective was the workflow between your team and theirs?

Optisol team represented NOVATURE Tech with our customers. Each member of the team participates in the scrum calls and work closely with the client tean.

What did you find most impressive or unique about this company?

They have set up a bi-weekly review call to gather the feedback and leverage their expertise to address the pain areas of our customers. They resolve any issues quickly and focus on innovation and continuous improvements .

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

The review is based on the input of the COO and project manager of a mental health care company. We are a child and adolescent counseling center with 3 locations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptiSol Business Solutions, and what were your goals?

We are still using paper charts at our institution. We use legacy software for our practice management and billing and store copies of our clinical charts in the cloud while keeping paper clinical charts in the office. We hired OptiSol to build us a customized electronic medical records system (EMR) and practice management system. Our goal is to have easy-to-use all-inclusive software that would simplify our clinical documentation, practice management, and billing operations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found OptiSol online. We were looking for a company that had industry knowledge and had experience building EMR/EHRs. OptiSol clearly grasped our needs and showed great industry knowledge, expertise, and best practices.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They are designing an electronic medical record system for our institution that will allow for clinical documentation, project management, and billing in addition to an electronic signature solution. The project was broken up into modules to be completed in 8 months. They are building our software solutions end-to-end and adding API handshakes as needed. The technology stack uses Microsoft Architecture: Azure SQL, Angular.js, ASP.NET and is deployed by Azure Cloud. The team works on two-week sprints and we meet with them bi-weekly to give them feedback on the sprint deliverables.

How many people from the vendor's team worked with you, and what were their positions?

We typically had 4 members of the OptiSol SCRUM team on our bi-weekly calls. Team members on the calls changed throughout the modules as different needs arose. OptiSol's team has been very attentive and available.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is still ongoing. They are doing a great job so far!  We find the follow-up and the team's comprehension skills compensate for any cultural challenges. I know we will have an outstanding product as a result of their team's commitment.

Describe their project management style, including communication tools and timeliness.

The project management has been great so far. They are always available for questions. We communicate through email, Microsoft Teams, and Azure DevOps.

What did you find most impressive or unique about this company?

The whole team has been readily available to answer all our questions. They take all our input and feedback seriously and often come back with solutions that exceed our expectations!

Are there any areas for improvement or something they could have done differently?

The quality of work has been great. They have a good grasp of our workflows and overall vision. The only area I can see that could have been improved would have been to have received access to their Azure workbench and Microsoft Teams earlier in the project to be able to communicate more seamlessly on UI changes.

BACKGROUND

Please describe your company and your position there.

I am the Founder, CEO and CTO of My Equipment Library, LLC. We provide SaaS to any business that is involved in manufacturing and have equipment that needs to keep running in order to have a successful business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptiSol Business Solutions, and what were your goals?

Our solution requires three core pillars of software development. The SQL Database Schema and programming which contains the bulk of the business logic is done by My Equipment Library. However, the other two pillars, the Web App and the Mobile App require massive amounts of specialized programming. We do not have these resources in house and had to find a partner to fill this need.

SOLUTION

How did you select this vendor and what were the deciding factors?

Optisol was recommended to me by a person I trust implicitly and knows has exceptional judgment as well as a few years of direct experience with Optisol. After my initial conversation with the friendly and knowledgeable management, Optisol was clearly the best choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have a unique relationship with Optisol as we (My Equipment Library) directly create and develop all of the SQL structure and coding. We developed a custom JSON interface that allows much of the complex business logic to be handled at the SQL level and shared by the API calls from both the Web App and the Mobile App. Optisol provides as with a lead architect, who has decades of experience and a broad understanding of critical relationships between the three pillars of development. He also guides towards us towards the technologies that are better and applicable. Optisol then provides us Web App developers (Angular JS) who also develop the Back End code (C#) and the API system.

They also have helped implement a VMSS (Virtual Machine Scale Set) which is tightly integrated with SQL which allows us to spin up as many as 600 Virtual Machines within minutes when our customers demands peak (we process a lot of images and videos). This system also interfaces with Azures Cognitive Services to allow advance OCR and other AI type services to be passed through to our customers.

In addition, Optisol provides us Mobile App developers (Flutter) who are using the cross platform environment to produce a App for both the iPhone and Android mobile devices. The Mobile App and Web App are being coordinated to give our customers a similar look/feel experience while still allow certain functions only possible with a mobile device to shine through.

How many people from the vendor's team worked with you, and what were their positions?

An Optisol senior architect is available upon request and oversees the development process from a high level vantage point. He also manages the two main developers that work directly with us on a daily basis. We have a senior programmer working full time on the Web App and Back End code and a senior programmer working full time on the Mobile App. In addition (which is a big benefit), these two programmer often reach out within the Optisol group to get additional resources when specialty need arise, such as IT configuration, VM Image creation, best Plug-In options, etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our business is built around this project and is designed to be perpetually on going. At this point we have a complete framework that can ultimately support a complete ERP system. This includes multi-tenancy within a single database with options to replicate these databases as our customer count increase. Todays status of the system would be that of a typical MRP system.

Describe their project management style, including communication tools and timeliness.

We like the directly relationship we have with the programmers since we are talking to them as programmers. We extensively use Azure DevOp Story system for posting and tracking the work flow between My Equipment Library and Optisol. After decades of on premise, closed source development. We're constantly impressed with Optisol's speed and quality of the app development that they're able to achieve on a consistent basis.

What did you find most impressive or unique about this company?

The combination of their seasoned architect who keeps his eye on the 'forest' with the youthful skill and dedication of the programmers who are erecting the 'trees' as fast as we can think of them is absolutely impressive!

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

I am the CEO of a design agency that caters to non-profits in the UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptiSol Business Solutions, and what were your goals?

We needed to develop a mobile and web app for one of our charity clients to enable a better method for gathering monthly reports. Our goals were to create a platform that is easy to use for the end-user to get support and report their voluntary work, and that was easy to update from an admin point of view.

SOLUTION

How did you select this vendor and what were the deciding factors?

After speaking to various development companies we were very impressed with OptiSol, their communication and previous body of work were excellent and chose them for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a number of discovery meetings to discuss the goals and objectives of the project. OptiSol then created working wireframes so the client could fully understand how both the end users and the administrator would interact with the app, and over the course of a few weeks refined the design with the addition of some new features. Before launching we ran it through testing to ensure any issues were ironed out.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned as our main point of contact throughout the entirety of the project. The development team was composed of a front end developer, a backend developer, a UI/UX designer, a tech lead and a test engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The PWA was launched this month and has received tremendous feedback from the client and their end users. Monthly reporting is now far less time intensive for the client, and the ability to interact with their service users immediately and get near instant feedback is especially beneficial.

Describe their project management style, including communication tools and timeliness.

The project manager was very professional and easy to communicate with and delivered frequent updates throughout the design and development process. We communicated via email and Teams on a day to day basis, and used Pivotal Tracker to keep track of all deliverables.

What did you find most impressive or unique about this company?

Their development skills were excellent although this was evident even before hiring as seen by their portfolio. What impressed me the most was their willingness to go above and beyond what was asked, putting in extra time where needed and adapting to client changes without question. This was our first mobile app and they helped us greatly by walking us patiently through their process.

Are there any areas for improvement or something they could have done differently?

We found their work to be excellent, especially working through the COVID-19 crisis without incident.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Smashedlabs. We are a SaaS provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OptiSol Business Solutions?

We needed a quality resource to help us with mobile and web development and create a video streaming library. In addition, we needed someone who could help us across domains.

SOLUTION

What was the scope of their involvement?

OptiSol delivered a software development kit (SDK) for viewing and streaming video from a native mobile app for iOS and Android. On top of it, there’s a web SDK that can be integrated into a browser. OptiSol developed a mobile and web app.

The requirements were to deliver the libraries and a test application so that all the functionalities in the library could be validated. On top of that, we had delivery criteria set up to automate all functionalities delivered. The library, an application, and automation were all part of this scope.

For QA automation, they had additional resources for helping me. I also requested some support for the deployment of DevOps resources. They were willing to put some deployment resources to get certain things up and going.

What is the team composition?

I worked with Jayakumar (Co-Founder & Director of Operations). He was the one who signed the contract with us from a documentation perspective. For day-to-day activities, I worked directly with their project manager and technical lead. For automation, they brought in an automation lead.

How did you come to work with OptiSol Business Solutions?

I worked with OptiSol 10 years ago to develop mobile apps. Their quality of work was good, and they were easy to work with. However, we had cases where the milestones needed external sources to be ramped up. They went beyond our original contract and brought in extra people and made sure we hit our milestones and deliveries.

I decided to engage with them again because of the breadth of technological knowledge they had. We were looking for someone with experience in audio and video streaming and had multi-platform expertise, and they had that.  

How much have you invested with them?

We invested $31,000.

What is the status of this engagement?

The engagement lasted from August–November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They went beyond the initial agreement just to make sure that our customers were taken care of. I worked with them daily, and I knew the quality of the resources I was getting. All of the SDKs were delivered with the quality I was looking for, and the releases were done with testing reports and automation attached to them.

Software is always going to have bugs, but there was always a test report attached to clarify what was tested and what wasn’t tested, so we never had issues. The main measurement for me was the quality in terms of milestone deliveries. These milestones pan out as an external milestone for my client, and they were happy with every milestone that I received.

How did OptiSol Business Solutions perform from a project management standpoint?

We worked really closely with OptiSol. We had daily scrum meetings and also had management calls with their director once or twice a week. They were really flexible to work in my timezone, which was their night.

We never had problems whenever I asked for something that needed to be done or when extra hours were required. There were cases when their resources worked with me until my afternoon, too.

What did you find most impressive about them?

They had already worked on the technologies I was looking for. They had good coverage for me, and whenever I changed the requirements, it wasn’t a problem.

Are there any areas they could improve?

I didn’t find anything that they could have improved.

Do you have any advice for potential customers?

I’ve connected them with a few other companies after my experience with them and I advise people that the team is flexible, but to be clear with your requirements. 

BACKGROUND

Please describe your company and your position there.

I have had the pleasure of working with Optisol from a couple of companies over the years.  Of the two most recent, one is a SaaS platform that provides real-time photo sharing and tagging for small to large sized teams, and the other is an eCommerce business in the agg industry.  My position in both companies is CTO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptiSol Business Solutions, and what were your goals?

Optisol has an amazing team of business development professionals, software engineers, and data architects.  They have built native mobile apps, robust web applications, REST APIs.  One of the most interesting was a REST application that fetches and parses agricultural restrictions from State-published PDF documents on a recurring basis, and using machine learning and other text-recognition tools, helps us determine what products can be shipped to what states.  Doing this process manually would take hours.  This tool helped us do it in seconds.

SOLUTION

How did you select this vendor and what were the deciding factors?

My relationship with Optisol began with a referral from a colleague.  Their breadth of knowledge, professionalism, and dedication to a successful project outcome is why I always look forward to working with them. 

How many people from the vendor's team worked with you, and what were their positions?

I have worked with many engineers, designers, project managers, and business developers.  When working on a project with Optisol, they always make sure that all aspects of a project are covered, from the business model, to the experience, to the technolgy itself.

RESULTS & FEEDBACK

Describe their project management style, including communication tools and timeliness.

Projects are typically managed by a PM.  Engineering typically has one or more tech leads, and depending on the size of project one or more developers with varying experience.

What did you find most impressive or unique about this company?

What I like most about Optisol is their dedication to problem-solving.  It's easy to find programmers, but it's hard to find engineers that are this interested in problem-solving. Who are willing to suggest alternative solutions, and who become extensions of your team.

Are there any areas for improvement or something they could have done differently?

Manual regression testing and QA is sometimes an issue, but Optisol is always quick to resolve issues when they come up.

BACKGROUND

Please describe your company and your position there.

We are a group of consultants who work for business automation and process re-engineering.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OptiSol Business Solutions, and what were your goals?

Our customer concern was managing the everyday physical copy of the delivery for around 2000 customers. We need to sort by customer and deliver it with a monthly invoice. When the payment follow-up happens with a customer, they complain about the missing delivery notes. It is tedious to bring back 2 to 6 months' worth of physical copies of the delivery notes. Due to this reason, there were a lot of bad debts and payment delays.

We wanted to automate this to solve all these issues and so the system can verify the delivery notes every day, seal requirements, and notify the required team on the go-to sortout. Also, so that customers can have a copy available on their portal immediately after the delivery. Both parties will have the proof of all the documents and the invoice can be processed on time and stop the bad debt issues.

SOLUTION

How did you select OptiSol Business Solutions and what were the deciding factors?

Optisol has the talented resource to build the application the way we want it to work. They have a dedicated techno-functional resource and knowledge of the latest technology to drive the project on track.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As part of cost optimization and automation, we have designed a portal that will bring all the scanned copies of delivery from our delivery vehicles and compile them on the customer portal, segregated by customer information.

The portal will also verify that all the delivery notes are captured every day by reading the van distribution database. If there are any missing, the corresponding person-in-charge will scan and upload them to the customer portal.

For authenticity, one of the requirements was to have a customer seal in the delivery note to make sure it is genuine. The system also stores the customer seal images and compares them with the corresponding seal to make sure the seals are authentic. Otherwise, the system will notify the person-in-charge to fill the gap.

At every end of the month, the system will read the invoices and will make sure that the uploaded delivery notes match the numbers and amount, then it will upload the invoice and SoA to the corresponding customer portal. We have given all the document copies to Optisol to teach them the ML system and get them ready to build the back-end system to read the required data from different sources. They developed a portal for the customers to log in and download the documents.

How many people from the vendor's team worked with you, and what were their positions?

1 project manager, 1 techno-functional resource, 3 technical resources, 4 programmers, and 2 testers. 

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We could deliver the system exactly as per the requirements, which essentially given a lot of cost-savings to our customers. Also, the productivity improved a lot. It was considered one of the major steps toward our digitalization initiative.

Describe their project management style, including communication tools and timelines.

They use AGILE project management. Scoping includes Discover, Assess and Recommend. They use multiple tools for communication and delivery like Pivotal tracker, Invision, worksnaps and slack. The delivery was broken into multiple sprints and a complete cycle.

What did you find most impressive or unique about this company?

They were able to keep up with the delivery requirements in terms of time and quality.

Are there any areas for improvement or something they could have done differently?

Nothing specific, still overall periodic monitoring by senior architecture will boost the quality