Octrotus Online Solutions

BACKGROUND

Please describe your company and position.

I am the Manager of Online Au-pairs

Describe what your company does in a single sentence.

We specialize in Au-pair, Nanny, Babysitter and pet sitter placements all over South Africa.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octrotus Online Solutions to accomplish?

• Reduce administrative workload
• To establish a streamlined, more efficient process for families and candidates
• To foster a secure environment for candidates and families
• To facilitate connections between families and candidates

SOLUTION

How did you find Octrotus Online Solutions?

Referral

Why did you select Octrotus Online Solutions over others?

Good value for cost

How many teammates from Octrotus Online Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope: The scope of this project entailed the development and design of a custom website. This website facilitated candidates in creating profiles and applying for positions through the platform. It also provided families with the capability to view potential candidates in their area. Users were able to edit their profiles, and our Online Au-pair team accessed all data via a custom backend. 
Key Deliverables: The primary deliverables of this project included the seamless functionality of the website, resulting in a significant reduction in our administrative workload. This enhancement provided our team with better time management capabilities and facilitated improved communication with our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcomes of this project were the seamless operation of the website, which notably decreased our administrative burden. This improvement enabled our team to manage time more effectively and fostered enhanced communication with our clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their communication and project management were exceptional; the product was delivered on time and as discussed. They promptly addressed any inquiries we had and ensured that we were comfortable with each step of the process and the final outcome.

What was your primary form of communication with Octrotus Online Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company stood out for its exceptional involvement with our team and unwavering commitment to ensuring our satisfaction every step of the way, a level of dedication not commonly seen in most software development firms. They consistently aim for perfection and prioritize client satisfaction above all else.

Are there any areas for improvement or something Octrotus Online Solutions could have done differently?

We were fully satisfied with the work they produced.

BACKGROUND

Please describe your company and position.

I am the Metering Manager of a real estate company.

Describe what your company does in a single sentence.

Property Administration and prepaid metering

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Octrotus Online Solutions to accomplish?

• To provide us with an app for our tenants to buy electtricity
• For tenants to use app to monitor usage
• For tenants to have access to their electricity accounts

SOLUTION

How did you find Octrotus Online Solutions?

Referral

Why did you select Octrotus Online Solutions over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

To build a metering app that we could use as a front for our tenants to see their electricity usage, buy electricity, as well as lodge queries about problems their experiencing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had a lot of reviews from our tenants who enjoyed the app and preferred the app over our old methods. The tenants enjoy the simplicity and ease of the app, and the tenants voice their positive opinions on the app weekly to us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. We were kept in the loop of the progress as well as where we were in the process. The delivery of the items was on time, and there was excellent client care afterward. All our needs for the product were met, and we were very happy with the product delivered.

What was your primary form of communication with Octrotus Online Solutions?

In-Person Meeting

What did you find most impressive or unique about this company?

Communication with us as the client and the timely manner and understanding of the services and products they delivered, especially the unique app that they built.

Are there any areas for improvement or something Octrotus Online Solutions could have done differently?

They met all our needs and did so very professionally without compromising time management and product quality. No improvement is needed.