OA Softwares

BACKGROUND

Please describe your company and position.

I am the MD / CEO of Novnuga

Describe what your company does in a single sentence.

An E-commerce brand that specializes in sale of wears. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OA Softwares to accomplish?

Rebrand our website into a fully fledged web app with dedicated client and admin dashboard.

SOLUTION

How did you find OA Softwares?

• Online Search
• Referral
• Clutch Site

Why did you select OA Softwares over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OA Softwares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OA Softwares handled the redesign and development of our e-commerce website, focused on improving user experience and increasing conversions.

They revamped the site’s UI/UX to make browsing and purchasing easier, built a fast and responsive frontend, and implemented a reliable backend for product management, orders, and payments. They also integrated essential e-commerce features like product filtering, secure checkout, and an admin dashboard for managing inventory and sales.

Overall, the project delivered a smoother shopping experience, better performance, and a more professional online presence for our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the launch, we saw a noticeable improvement in overall site performance and user engagement. Page load speeds improved significantly, which reduced bounce rates and kept users on the site longer.

Conversion rates increased due to a smoother browsing and checkout experience, and we also recorded a rise in completed purchases. On the operational side, managing products, orders, and inventory became much more efficient through the new admin system.

Overall, the project led to better user retention, increased sales, and a more streamlined internal workflow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management

OA Softwares managed the project in a very structured and transparent way. They worked with clear timelines and milestones, and we were kept updated throughout the process.

They delivered key items on time and communicated early whenever there were adjustments. They were also very responsive to feedback and quick to implement changes, making the collaboration smooth and efficient.

Overall, they were reliable, proactive, and easy to work with.

What was your primary form of communication with OA Softwares?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their approach to the project. They didn’t just build an e-commerce site—they really focused on how the platform would perform as a business tool.

Their attention to detail, design quality, and understanding of user behavior made a big difference. They were transparent and structured in how they worked, which made the whole process feel organized and professional.

Overall, it felt more like working with a strategic partner than just a typical development agency.

Are there any areas for improvement or something OA Softwares could have done differently?

Overall, the experience was very positive. If anything, more frequent progress updates at certain stages would have been helpful, especially during longer development phases.

That said, they were always responsive when we reached out and quick to provide clarity, so it didn’t significantly impact the project.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of The Vortex Island, a multi-ticketing and lifestyle e-commerce platform that connects creators, vendors, and audiences. We enable seamless event ticketing and provide storefronts for beauty and lifestyle professionals to showcase and sell their offerings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OA Softwares?

We needed help to increase our website’s traction. OA Softwares suggested we convert from the usual traditional-based commission charges on each ticket sale into a full-blown SaaS platform that sells event tickets.

SOLUTION

What was the scope of their involvement?

OA Softwares has handled the full end-to-end digital build for The Vortex Island. This includes brand development, UI/UX design, website/web app development, and ongoing system improvements to support the project’s launch and user experience. The team has worked on all core functionality of our platform.

What is the team composition?

We’ve worked with 2–5 teammates from OA Softwares.

How did you come to work with OA Softwares?

We found them through an online search and Clutch. We chose them because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working with them in August 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

OA Softwares has delivered a fully functional booking platform with smooth operations, increased user activity, and clear improvements in overall system performance. After they upgraded our platform, user sign-ups increased by 38%, completed bookings rose by 52%, and page load times dropped from 4.2 seconds to 1.3 seconds.Moreover, our returning user rates increased by 24%, the average booking value went up by 17%, customer support tickets dropped by 41%, and platform uptime stabilized at 99.9%.

How did OA Softwares perform from a project management standpoint?

They’ve been spot on with delivery, and their milestone delivery functionality makes it easier for us to monitor the project’s progress. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

OA Softwares’ ability to combine deep technical skills with clear, proactive communication is impressive. They consistently deliver solutions before we even ask.

Are there any areas they could improve?

The experience has been excellent. They’re very professional in the way they handle the project, and their communication is perfect.