North Logics

BACKGROUND

Please describe your company and position.

I am the Director of Globe Coffee House

Describe what your company does in a single sentence.

We are located at Angelo St, South Perth Since 2006. Globe Coffee House is chain of Coffee house. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire North Logics to accomplish?

• CRM Salesforce Implementation for coffee house

SOLUTION

How did you find North Logics?

• Online Search
• Referral

Why did you select North Logics over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from North Logics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged the NorthLogics to implement a customized Salesforce CRM solution tailored to our growing coffee house chain, which operates multiple locations. The objective was to centralize customer data, improve customer engagement, and streamline marketing and loyalty programs across all outlets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementing the Salesforce CRM, we noticed a steady rise in repeat visits from loyal customers. Our team received significantly more customer feedback than before, helping us improve service quality. Loyalty members started spending more per visit, and our marketing campaigns reached and engaged a much larger audience. Store managers also found it easier to access reports and insights, saving valuable time in daily operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was structured and efficient. They set clear milestones from the start and consistently delivered each phase on time. Communication was smooth throughout the project — they were responsive to our questions, flexible with our requests, and proactive in addressing potential challenges. Regular updates and review calls helped ensure we stayed aligned at every stage.

What was your primary form of communication with North Logics?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out the most was their deep understanding of our business model and their ability to tailor the Salesforce CRM solution to fit our specific needs across multiple locations. A few things we found especially impressive:

Proactive communication – They stayed ahead of potential roadblocks and kept us informed at every stage.
Customer-centric approach – They focused on delivering features that truly enhanced our customer experience and loyalty.
Strong technical expertise – Their team handled complex integrations and customizations with ease.
Post-launch support – Even after implementation, they remained highly responsive and ready to help with optimizations and training.

Their mix of professionalism, flexibility, and genuine interest in our business made the entire experience smooth and effective.

Are there any areas for improvement or something North Logics could have done differently?

we were quite satisfied with the engagement. If anything, a more detailed onboarding guide or quick reference for end-users would have helped our team adapt even faster in the early stages. That said, whenever we requested clarification or training, the team was quick to respond and support us. It's a minor area for improvement in an otherwise smooth and well-executed project.

BACKGROUND

Please describe your company and position.

I am the Senior Manager of a consulting company 

Describe what your company does in a single sentence.

We are a consulting Partner firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire North Logics to accomplish?

• Salesforce Developer Role

SOLUTION

How did you find North Logics?

Referral

Why did you select North Logics over others?

• Pricing fit our budget
• Company values aligned

How many teammates from North Logics were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Experience Cloud Proof Of Concept RFQ Support:

• Working OOTB Prototype for Billing Team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Daily Scrum Meeting
• Daily Tech Meeting 
• Jira Task Tracking

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• High Quality On Time and On Budget Delivery

What was your primary form of communication with North Logics?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their strong, talented pool of technical resources.

Are there any areas for improvement or something North Logics could have done differently?

Keep up the great work

BACKGROUND

Please describe your company and position.

I am the CTO of Great Ideas Tech

Describe what your company does in a single sentence.

We are in digital marketing space

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire North Logics to accomplish?

• To have salesforce CRM setup

SOLUTION

How did you find North Logics?

• Online Search
• Referral

Why did you select North Logics over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from North Logics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Implementation of Sales Cloud 
• Salesforce integration with our internal software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As this is ongoing project they are delivering things as per the scheduled milestones.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have really good skills to manage the project They are responding on time. Scheduled call and timely delivery. Well planned process and strictly following.

What was your primary form of communication with North Logics?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Their Salesforce skills. 
• Project Management 
• Timely delivery

Are there any areas for improvement or something North Logics could have done differently?

They should increase their team size.