NGS Solution

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of North Axis Truck Repair

Describe what your company does in a single sentence.

We are a commercial truck repair and fleet maintenance company specializing in heavy-duty truck diagnostics, repairs, and preventive maintenance services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NGS Solution to accomplish?

• We hired NGS Solution to enhance our digital infrastructure and improve our online presence. Our goal was to develop a professional, user-friendly website and implement technical solutions that would streamline our internal processes and improve customer engagement.

SOLUTION

How did you find NGS Solution?

Online Search

Why did you select NGS Solution over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from NGS Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A modern, responsive website
Improved site speed and performance
Backend enhancements for better functionality
Integration of inquiry/contact systems
Ongoing technical support and optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved website performance and user experience
Increased customer inquiries through the website
More efficient internal workflows
Reduced technical issues and downtime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and professional. Communication was clear throughout the project, and deadlines were consistently met. They were responsive to feedback and flexible when adjustments were needed.

What was your primary form of communication with NGS Solution?

Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise and ability to understand our business requirements stood out the most. They delivered practical, tailored solutions rather than generic services, which made a noticeable difference.

Are there any areas for improvement or something NGS Solution could have done differently?

Our experience was very positive overall. If anything, providing more proactive strategic recommendations for future digital growth could add even more value. Otherwise, we were highly satisfied with the results.

BACKGROUND

Please describe your company and position.

I am the Manager of Milpack

Describe what your company does in a single sentence.

Mil Pack and Manufacturing Corp. is a manufacturing and packaging solutions provider dedicated to delivering high-quality, customized products to customers across various industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NGS Solution to accomplish?

• We hired NGS Solution to develop a custom software platform that would streamline our internal operations, automate key workflows, and support our expansion into digital channels. Their goal was to understand our business needs and deliver a tailored software solution that could grow with us.

SOLUTION

How did you find NGS Solution?

Online Search

Why did you select NGS Solution over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from NGS Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital strategy and discovery sessions to align on business goals
UI/UX design and prototype development
Full software development and integration with existing systems
Quality assurance testing and deployment support
Ongoing support and optimization post-launch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significantly reduce manual workload and administrative errors
Improve operational efficiency across teams
Enhance real-time data visibility for decision-making
Better track and manage manufacturing and packaging workflows

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly professional. NGS Solution communicated clearly at every stage, provided regular status updates, and kept the project on schedule. All deliverables were completed within agreed-upon timeframes, and they were responsive whenever revisions or clarifications were needed.

What was your primary form of communication with NGS Solution?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of working with NGS Solution was their ability to deeply understand our business challenges and translate them into a practical software solution. Their technical expertise, paired with responsiveness and strategic insight, made the entire experience seamless and effective.

Are there any areas for improvement or something NGS Solution could have done differently?

We were very satisfied overall. If we were to suggest an improvement, it would be to provide even more proactive documentation on minor system features to support future internal onboarding — however, this did not impact the quality or outcome of the final product.