Nexa Point

BACKGROUND

Please describe your company and position.

 I am the Director/Founder of an other industries company 

Describe what your company does in a single sentence.

We help families find nannies and babysitters to care for their children

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Nexa Point to accomplish?

• Implement systems and processes to streamline operations
• Develop an app to support scale and growth
• Iterate and improve the app

SOLUTION

How did you find Nexa Point?

Referral

Why did you select Nexa Point over others?

• Great culture fit
• Good value for cost
• Enthusiasm and knowledge

How many teammates from Nexa Point were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We were bogged down by repetitive, yet vital tasks, limiting the opportunity for expansion and the ability to focus on strategic growth. Moreover, the business was localised, serving only the Sydney area and its immediate surrounds. 
Nexa Point began its engagement by implementing systems and processes to streamline operations. This strategic move immediately freed up the owner’s time and allowed us to hire additional staff, paving the way for expansion. Recognising the potential for further automation, Nexa Point proposed the development of a booking application. 
They meticulously prepared requirement documents and functional specifications, and managed the project ensuring the development team knew exactly what was expected and what they needed to deliver. Post the initial app rollout, and witnessing its immediate benefits, Nexa Point took the reins of the application’s further development. 
They focused on enhancing its functionality and UX, making it more intuitive and efficient. We have expanded our horizons with the new processes and the booking app in place. From being a Sydney-centric service, we now serve a vast stretch of the east coast, from Noosa Heads in the north to Melbourne in the south, and have even penetrated markets in Adelaide, and Hobart.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Business expansion
• Consistent service
• Reduce time spent on manual process
• Increase revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Robbie was very supportive. He is responsive and communicated well. They were dedicated to delivering on time and within budget. Over delivered across the service: advice, strategy, app development. Easy to work with and knowledgeable about his work.

What was your primary form of communication with Nexa Point?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The speed at which Robbie worked. I was surprised at how quickly the app was developed and continue to be impressed by the updates that have been made,

Are there any areas for improvement or something Nexa Point could have done differently?

I couldn't fault Nexa Point. We have them on retainer now.

BACKGROUND

Please describe your company and position.

I am the President of Together Pottsville

Describe what your company does in a single sentence.

Together Pottsville is a non-for profit focusing on environmental sustainability and disaster resilience in Northern New South Wales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Nexa Point to accomplish?

• Website development
• Local directory
• Data capture

SOLUTION

How did you find Nexa Point?

Referral

Why did you select Nexa Point over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Nexa Point were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

A user-friendly website that could collect essential data and streamline the required workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A visually appealing, user-friendly website that collects the essential data and is easy to update.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and punctual with deliveables.

What was your primary form of communication with Nexa Point?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to think outside the box and come up with a solution we hadn't considered.

Are there any areas for improvement or something Nexa Point could have done differently?

I can't think of anything.