New Urban Media

BACKGROUND

Please describe your company and position.

I am the Director of Communications of Soulsville Foundation

Describe what your company does in a single sentence.

We are a nonprofit organization educating youth for careers in music.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Urban Media to accomplish?

• Refresh and update websites
• Create new websites
• Update us on best practices and troubleshooting

SOLUTION

How did you find New Urban Media?

• Referral
• Other

Why did you select New Urban Media over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with New Urban Media, led by Tracy Love, has been an outstanding experience from start to finish. Their team does more than build websites. They bring creative ideas, technical expertise, and a level of personal attention that helps transform visions into reality online. What sets them apart is their customer service. Questions are answered quickly, issues are addressed with care, and the turnaround time on projects is consistently impressive. They have even gone above and beyond by taking after-hours calls in emergency situations, which is a rare and invaluable commitment in today’s fast-paced digital world. Tracy and the New Urban Media team are not only talented professionals but also wonderful people to work with. Their dedication, reliability, and creativity make them the kind of partners you want on your side. We could not be more pleased with their services and would highly recommend them to anyone looking to bring their online presence to life.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Creation of a new website of multi-media archival footage their team helped us organize

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Incrediblky quick turnaround times and deliverables.

What was your primary form of communication with New Urban Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I like most about New Urban Media is the combination of creativity, reliability, and genuine care. The team listens closely to our vision and brings back ideas that make our projects even stronger. Their turnaround time is fast, their customer service is top-notch, and they are always available when we need them, even in urgent situations. Most importantly, they are wonderful people to work with, which makes every project not only successful but also enjoyable.

Are there any areas for improvement or something New Urban Media could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the President of Ferguson Industrial Co.

Describe what your company does in a single sentence.

Industrial plant maintenance services of all types. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire New Urban Media to accomplish?

• Quality website branding
• seo

SOLUTION

How did you find New Urban Media?

Referral

Why did you select New Urban Media over others?

Referred to me

How many teammates from New Urban Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before working with New Urban Media, our website was outdated, slow, and poorly structured. We had multiple domains competing with each other, duplicate content, and no clear way to present our full range of specialized services—from hydraulic repair and CNC machining to welding, fabrication, and used equipment sales. We weren’t ranking for important local searches, and our online presence didn’t reflect our capabilities or professionalism.

They approached the project with a clear, tailored plan—auditing the site, fixing technical issues, consolidating domains, and building a service hierarchy that made sense to our customers. They created location-focused pages for the Memphis market, improved our Google Business profile, added a self-managed equipment catalog, and optimized speed, mobile performance, and search visibility.

The results were immediate and measurable. We now rank for the searches that matter, generate higher-quality leads, and provide a seamless online experience for customers. In a year when many in our industry are slow, we’ve stayed busy—and our stronger online presence is a major reason why.

They understand complex, high-value service businesses, take a proactive approach, and keep finding ways to make the site work harder for us. This is a true partnership delivering lasting results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There is a direct correlation between my significant website upgrade and new clients. Very significant!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything New Urban Media has been assigned was completed faster than expected. The results have been first class!

What was your primary form of communication with New Urban Media?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Most of the vendors I have worked with in the past for this work required constant effort on my part to get the project complete. Not with New Urban Media. They are very proactive and goal-oriented. New Urban is organized and structured to complete requested tasks in the timeframe they promise. No more unreturned emails or phone calls!!

Are there any areas for improvement or something New Urban Media could have done differently?

I could not ask for better service in this space. There is absolutely nothing I could ask for they are not already doing. Great service is the golden standard with New Urban Media!