New Urban Media is a Memphis-based digital product studio. We build and maintain platforms for organizations with complex operations: websites, mobile apps, multilingual content systems, AI-powered tools.
Most clients come to us with a version of the same story. Their current platform breaks when anyone tries to update it. The original developer has moved on or stopped returning calls. Systems that were promised to integrate don't. Staff work around the website instead of through it. Compliance and accessibility were treated as afterthoughts. The site that was supposed to be an asset has become a liability.
We fix that. We also build from scratch when that makes more sense.
Our clients include healthcare organizations managing multilingual patient communications and EHR integrations. Charter schools and academies with enrollment systems and parent portals. Nonprofits coordinating programs and donor management across multiple audiences. Museums and theaters balancing public programming with membership and ticketing. Professional associations managing directories and certifications. B2B companies running e-commerce with complex shipping and inventory requirements.
Our core capabilities include custom WordPress and Webflow development, multilingual CMS architecture, accessible design and WCAG compliance, e-commerce with complex B2B configurations, AI chatbots and workflow automation, and ongoing platform care. We handle technical SEO, system integrations, content migration, and the documentation that makes platforms manageable over time.
Projects typically run 8 to 24 weeks. Most clients stay with us for years on ongoing care plans. The team that builds your platform is the team that maintains it.
We are a strong fit for organizations that plan in long cycles, need platforms their staff can actually manage, and want a technical partner who picks up the phone.
Min project size
$10,000+
Hourly rate
$100 - $149 / hr
Employees
10 - 49
Locations
Memphis, TN
Year founded
Founded 2012
1 Locations
Memphis , TN
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
$100 - $149
/hr
Rating for cost
5
/5
What Clients Have Said
New Urban Media offers competitive pricing that fits clients' budgets, as noted by multiple reviewers. Their projects, including website upgrades and branding, demonstrate strong value through timely delivery, high-quality results, and proactive customer service, making them a reliable choice for various organizations.
Search Engine OptimizationWeb DesignWeb Development
Confidential
Jan. 2010 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They are wonderful people to work with, which makes every project not only successful but also enjoyable.”
Sep 11, 2025
Director of Communications, Soulsville Foundation
Mary Helen Randall
Verified
Other industries
Memphis, Tennessee
201-500 Employees
Online Review
Verified
New Urban Media has updated a nonprofit's website and created a new site for them. They also provide the client with best practices and troubleshooting support.
New Urban Media has created a new website for the client. The team has been creative, reliable, and quick in their turnaround times. They have also been available when the client needs them, even in urgent situations. New Urban Media has been attentive, and their customer service is top-notch.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Communications of Soulsville Foundation
Describe what your company does in a single sentence.
We are a nonprofit organization educating youth for careers in music.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire New Urban Media to accomplish?
Refresh and update websites
Create new websites
Update us on best practices and troubleshooting
SOLUTION
How did you find New Urban Media?
Referral
Other
Why did you select New Urban Media over others?
Pricing fit our budget
Great culture fit
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
Working with New Urban Media, led by Tracy Love, has been an outstanding experience from start to finish. Their team does more than build websites. They bring creative ideas, technical expertise, and a level of personal attention that helps transform visions into reality online. What sets them apart is their customer service. Questions are answered quickly, issues are addressed with care, and the turnaround time on projects is consistently impressive. They have even gone above and beyond by taking after-hours calls in emergency situations, which is a rare and invaluable commitment in today’s fast-paced digital world. Tracy and the New Urban Media team are not only talented professionals but also wonderful people to work with. Their dedication, reliability, and creativity make them the kind of partners you want on your side. We could not be more pleased with their services and would highly recommend them to anyone looking to bring their online presence to life.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Creation of a new website of multi-media archival footage their team helped us organize
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Incrediblky quick turnaround times and deliverables.
What was your primary form of communication with New Urban Media?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What I like most about New Urban Media is the combination of creativity, reliability, and genuine care. The team listens closely to our vision and brings back ideas that make our projects even stronger. Their turnaround time is fast, their customer service is top-notch, and they are always available when we need them, even in urgent situations. Most importantly, they are wonderful people to work with, which makes every project not only successful but also enjoyable.
Are there any areas for improvement or something New Urban Media could have done differently?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
SEO, Web Design & Development for Industrical Plant
Search Engine OptimizationWeb DesignWeb Development
$10,000 to $49,999
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very proactive and goal-oriented."
Aug 18, 2025
President, Ferguson Industrial Co.
Jacob Ferguson
Verified
Manufacturing
Olive Branch, Mississippi
51-200 Employees
Online Review
Verified
New Urban Media has revamped an outdated website for an industrial plant maintenance company. The team has optimized the site for speed and mobile performance, built a service hierarchy, and created pages.
New Urban Media's work led to measurable results, including improved search rankings, higher-quality leads, and increased business. The team delivers top-notch results and has a thorough understanding of the client's industry. New Urban Media is proactive, organized, and timely.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President of Ferguson Industrial Co.
Describe what your company does in a single sentence.
Industrial plant maintenance services of all types.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire New Urban Media to accomplish?
Quality website branding
seo
SOLUTION
How did you find New Urban Media?
Referral
Why did you select New Urban Media over others?
Referred to me
How many teammates from New Urban Media were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Before working with New Urban Media, our website was outdated, slow, and poorly structured. We had multiple domains competing with each other, duplicate content, and no clear way to present our full range of specialized services—from hydraulic repair and CNC machining to welding, fabrication, and used equipment sales. We weren’t ranking for important local searches, and our online presence didn’t reflect our capabilities or professionalism.
They approached the project with a clear, tailored plan—auditing the site, fixing technical issues, consolidating domains, and building a service hierarchy that made sense to our customers. They created location-focused pages for the Memphis market, improved our Google Business profile, added a self-managed equipment catalog, and optimized speed, mobile performance, and search visibility.
The results were immediate and measurable. We now rank for the searches that matter, generate higher-quality leads, and provide a seamless online experience for customers. In a year when many in our industry are slow, we’ve stayed busy—and our stronger online presence is a major reason why.
They understand complex, high-value service businesses, take a proactive approach, and keep finding ways to make the site work harder for us. This is a true partnership delivering lasting results.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
There is a direct correlation between my significant website upgrade and new clients. Very significant!
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything New Urban Media has been assigned was completed faster than expected. The results have been first class!
What was your primary form of communication with New Urban Media?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
Most of the vendors I have worked with in the past for this work required constant effort on my part to get the project complete. Not with New Urban Media. They are very proactive and goal-oriented. New Urban is organized and structured to complete requested tasks in the timeframe they promise. No more unreturned emails or phone calls!!
Are there any areas for improvement or something New Urban Media could have done differently?
I could not ask for better service in this space. There is absolutely nothing I could ask for they are not already doing. Great service is the golden standard with New Urban Media!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I recommend New Urban Media to any company I would like to see do well.
Showing 1-2 of
2 Reviews
Our Story
We believe a website is infrastructure, not a campaign. It should outlast the team that built it and stay manageable by the people who use it daily. We build with that reality in mind: systems your staff can update without breaking anything, architecture that grows with you, documentation that makes sense to new staff. Then we stay. The team that builds your platform is the team that maintains it. Most clients stay for years. Over time, we know things that never made it into the project brief.
What Sets Us Apart
You Will Not Outgrow Us
Organizations evolve. New locations, new programs, new compliance requirements. We build platforms that flex with you instead of becoming obstacles. When your operations change, your website should not be the thing holding you back.
We Answer the Phone
It sounds simple because it should be. When something breaks, when you have a question, when you need something changed before a board meeting tomorrow, you reach a person who knows your platform and can actually help. Every time.
Stewardship Through Every Transition
Nonprofits have turnover. The communications director who launched the website leaves. The new one inherits a platform they have never seen. We bridge that gap. We train incoming staff, maintain the documentation, and carry the institutional knowledge so your website never becomes an orphan.
Locations (1)
101 South Main Street, Ste 101Memphis, TN,
United States38103
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