Network Elites Services LLC

BACKGROUND

Introduce your business and what you do there.

I’m the director of customer success and IT at a transportation provider in the rail, trucking, and logistics industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Network Elites Services LLC?

We hired Network Elites to support us with our IT needs.

SOLUTION

What was the scope of their involvement? 

Their team is our main service provider for our day-to-day IT support.

What is the team composition? 

I work with 2–3 support technicians.

How did you come to work with Network Elites Services LLC?

It was through a Google search several years ago. I met up with Ayman (President & CEO), and we fostered a relationship.

What is the status of this engagement?

We started working with them in March 2018, and we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a 99.9% up-time rate since using Network Elites with no major outages.

How did Network Elites Services LLC perform from a project management standpoint?

I don’t have communication issues with them. They communicate very well.

What did you find most impressive about them?

It’s just the sense of partnership that’s so impressive.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Ensure that your communication lines are open so that you can provide the necessary feedback to make their services better for you.