Contact Mystery Shoppers UAE
Get a custom proposalMystery shopping & CX research across the UAE
MysteryShoppers.ae is a Dubai-based mystery shopping and customer experience (CX) research company, operated by Q2 Futuristic Marketing L.L.C. We help businesses and government entities see what their customers actually experience – and turn that evidence into measurable service improvement.
Our trained evaluators visit, call, email and message your business as real customers, in English and Arabic, across all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.
Services include:
- Mystery shopping (in-store, telephone, email, WhatsApp and online)
- Lead-handling and follow-up audits
- Customer service assessments and competitor benchmarking
- Retail, brand compliance and price & promotion audits
- Customer satisfaction, voice-of-customer and employee engagement surveys
- CX consulting, customer journey mapping and staff training
We work with real estate developers and brokers, automotive dealers, retail and luxury brands, hotels, restaurants, banks, insurers, healthcare providers, telecoms and government service centres.
Every programme is confidential, discreet and evidence-based, with clear scoring, dashboards and practical priorities for improvement.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
10 - 49
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Year founded
Founded 2023
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