mobitouch

BACKGROUND

Please describe your company and your position there.

I am a Product Owner at VoiceLab.ai, a company that utilizes technologies based on artificial intelligence and voice recognition to create powerful applications for sales teams and call centers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire mobitouch, and what were your goals?

The subject of the contract was to create a multimodal and multilingual platform that utilizes machine learning algorithms to analyze human dialogues and create flexible communication models. The mobitouch team was responsible for the part of this project that included the design and programming of interfaces.

SOLUTION

How did you select this vendor and what were the deciding factors?

We announced a tender for our project. Mobitouch took part in it. They submitted by far the best offer. After some additional vetting, it was decided that they were the right choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the first stage Mobitouch was responsible for the development of graphical designs as well as cooperating within creating the technical designs. Afterwards, Mobitouch was tasked with coding the front-end of the interfaces in React JavaScript technology. At the end of the process, Mobitouch conducted thorough testing of the application.

How many people from the vendor's team worked with you, and what were their positions?

The members of the mobitouch team included a UX/UI designer, two front-end developers and a project manager on Mobitouch’s side. On our side the team consisted of an additional UX, 2 front-end developers, 2 backend developers and me - a product owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The interface that Mobitouch designed turned out to be very aesthetically pleasing and functional.

Describe their project management style, including communication tools and timeliness.

Despite the fact that both teams worked remotely (I have never met anyone from Mobitouch personally) cooperating was very easy. Mobitouch was flexible in adjusting their designs to fit our specific project needs. Additionally, they were always very active during meetings, where they would offer valuable input regarding the functionalities that were being discussed.

What did you find most impressive or unique about this company?

It is worth noting that everybody from Mobitouch was always on time for our weekly meetings, and if for some reason somebody couldn’t be present, then they always informed in advance. Overall, they were very professional in their work.

Are there any areas for improvement or something they could have done differently?

While I can fully recommend Mobitouch and would be glad to work with them again, no company is perfect and room for improvement always exists. At the same time, it is hard to pinpoint one exact area which could have been done better given the budget and specifications of the project. Having to choose something, I would recommend working on improving the quality of the front-end code by adhering to the famous software development principle DRY – Do not Repeat Yourself and optimizing certain processes.