Merge Rocks

BACKGROUND

Please describe your company and your position there.

I am the CEO of a company developing a food order application & payment plattform

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Merge Development?

Our current design was mostly from templates or not keeping up with the quality we wished for. For this we contacted Merge Development to help us up the UI/UX of our product.

SOLUTION

How did you select this vendor and what were the deciding factors?

I stumbled across their design online in different platforms and i enjoyed their way of designing & bringing the product to life.

Describe the project in detail and walk through the stages of the project.

After going through their portfolio we had a set-up call with Merge Developments respective people. We had a great feeling about them and I decided to ask them for the first task which was a 3 week long task. This was supposed to be it, at least for the first phase. But we really enjoyed the changes they made for our platform so we came back with even more tasks and it is still ongoing.

How many resources from the vendor's team worked with you, and what were their positions?

We have had two point of contacts with at least one designer always available for our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Both me and our investors have been really happy with the work they provided. During exhibition of the product we received a lots of great feedback from potential clients about the simpleness and great User Experience the application provides.

How effective was the workflow between your team and theirs?

Very effective actually. What i enjoy the most is their flexibility and readiness. If i have a task today, they quickly set up a call or understand by just me commenting our needs and they get quickly on to working with it.

What did you find most impressive or unique about this company?

3 things:

1. They have a great sense for quality. I am a very picky when it comes to the UI/UX of our product as the UI/UX is of one of our products unique value propositions yet I have very rarely found myself having to ask them to redo parts, although they would be happy to do it, as they get it right immediately.
2. Easy & flexible communication. They are always ready and there with available high-quality designers when we need which is very much appreciated.
3. Their staff ask questions & show great care for the project and understanding the project. They give tips & advices and are not afraid to challenge your initial ideas for the greater good of the project which is something we highly appreciate.

Are there any areas for improvement or something they could have done differently?

So far, there is nothing to point out. We have had a good experience in all regards.