Custom Software Development
$10,000 to $49,999
June 2021 - Ongoing

5.0

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They tailor-fit the software solutions to our daily business demands and plan ahead for upcoming possible issues."

Jul 26, 2022

IT Manager, Karlitos Way Limited

Kajiru Msangi

Other industries
Dar es Salaam, Tanzania
201-500 Employees
Online Review

Melian Software Company Limited has restructured a bar and restaurant's procurement processes. They have automated and improved the client's overall manual processes.

Thanks to Melian Software Company Limited, the client's processes have improved, saving them time — especially their finance and procurement department. They meet up with the client to provide updates and communicate via phone and video calls. The client is happy so far with the team's support.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm ana IT manager of a Restaurant and Bar Business, we operate from hq and 2 other branch locations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Melian Software Company Limited?

Our procurement procedures were not very well put, mellian software came in and automated most of our manual processes, made the system better , reliable and accountable.

SOLUTION

How did you select this vendor and what were the deciding factors?

From a short list of software vendors, their services were most promising for our line of business and and the future of our business

Describe the project in detail and walk through the stages of the project.

Had a sit down with us for listening, debated and discussed over a period of time to first understand our work flow from every level, then proposed a solution that we saw didn't give us best result so together came to a middle agreement of restructuring our system from the ground so as to cut hours of unneeded work a d get most out of the system

How many resources from the vendor's team worked with you, and what were their positions?

Their management team and IT speacialist (software engineers).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Integrated the system with our other sales systems, work proficiency increased, time was better managed for finance department and procurement department. Human resource module addition, invoice tracking and reporting modules

How effective was the workflow between your team and theirs?

Personal visits, video call and phone calls , their customer service has been smooth as far were concerned.

What did you find most impressive or unique about this company?

They tailored-fit the software solutions to our daily business demands and plan ahead for upcoming possible issues.

Are there any areas for improvement or something they could have done differently?

Not really, they covered most of it and for matters out side their scope we discussed and came to ana agreement how to accomplish it.

RATINGS

5.0

Melian Software Company Limited

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