Matrix Media Solutions (P) Ltd.

BACKGROUND

Please describe your company and position.

I am the Founder and Managing Director of Soultrove India Pvt. Ltd

Describe what your company does in a single sentence.

My company Soultrove is India’s first holistic digital ecosystem designed to support children and adults with neurodiversity across their entire life journey.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• The goal was to create an inclusive, interactive ecosystem that supports children across all life stages—early childhood to adulthood—enabling holistic development, emotional support for families, and long-term planning for independent living.

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Referral

Why did you select Matrix Media Solutions (P) Ltd. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and develop a comprehensive digital platform that empowers parents and caregivers of children with developmental disabilities by connecting them with verified service providers, special educators, therapists, and inclusive institutions. 

The platform contains: 

• Parent dashboards
• Verified provider discovery
• Appointment booking and tracking
• Educational content hub
• Community engagement tools
• Service provider business panels
• A marketplace for assistive products

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project, driven through a strong and sincere project management framework, got delivered as per expected timeline with agreed features and functionalities. The contract included phase-wise KPIs and deliverables which helped in monitoring progress at each stage of development. The team shared information transparently, accepted feedback freely, and incorporated comments promptly.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As stated earlier, the project was successfully delivered within the expected timeline, meeting the agreed-upon features and functionalities, thanks to a robust and diligent project management framework. The contract outlined phase-specific KPIs and deliverables, enabling effective progress monitoring at each development stage. The team maintained transparent communication, proactively sought feedback, and promptly incorporated suggestions, ensuring a collaborative and efficient workflow.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company's agile methodology and proactive communication ensured seamless adaptation to changing requirements, delivering a solution that not only met, but often exceeded expectations as well. The team's iterative approach and rapid feedback loops enabled swift incorporation of changes, ensuring the final product met every nuance of our vision.

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

While the team delivered on core requirements, incorporating more user testing earlier on could have refined the UX and reduced post-launch iterations. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder and director of Spotyaa, a social networking company. We build technology that helps people see and share what’s happening in real life, right now, through local eyes and ears.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish for your social networking platform?

We engaged Matrix Media Solutions (P) Ltd. to complete and deliver a production-ready MVP of our social networking platform, including iOS and Android apps, core user features, infrastructure setup, testing, and successful app store submissions, within a tighter timeframe and more cost-effective structure than our previous development arrangement.

SOLUTION

Can you describe the scope of work Matrix Media Solutions (P) Ltd. handled for Spotyaa?

Matrix Media Solutions (P) Ltd. is responsible for completing the Spotyaa MVP, including iOS and Android app development, core platform features (user onboarding, posting spots/hotspots, media uploads, and discovery), backend and AWS infrastructure setup, QA testing and bug fixing, app store submission support, and agreed post-launch maintenance with defined response times and reporting.

What is the team composition?

We work with 2–5 teammates from Matrix Media Solutions (P) Ltd.

How did you come to work with Matrix Media Solutions (P) Ltd.?

We found Matrix Media Solutions (P) Ltd. through an online search. We chose them over other options because of their high ratings.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in October 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The engagement has resulted in the successful completion and launch of the Spotyaa/HAPPSMAP MVP on iOS, with Android prepared for release, within a significantly improved timeframe. 
Delivery velocity has increased compared to our previous developer, costs have been stabilized, core features have been completed and made production-ready, and the platform has progressed from an incomplete build to a live, app-store-approved product with early user adoption and real-world usage.
Following our engagement with Matrix Media Solutions (P) Ltd., the MVP was completed and submitted to the Apple App Store within approximately 10–12 weeks, compared to several months of limited progress previously. Development costs have become more predictable through structured resourcing, and the platform has moved from a non-launchable state to a live iOS release, with early users actively posting live spots shortly after launch and Android prepared for release.

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

Matrix Media Solutions (P) Ltd. has demonstrated structured and generally responsive project management, with clear task ownership and regular communication. They’ve delivered the MVP within the revised and agreed timeframe, enabling a successful iOS launch after prior delays under a previous development arrangement.

What did you find most impressive or unique about them?

What stands out the most is Matrix Media Solutions (P) Ltd.’s friendly, approachable manner combined with solid technical knowledge. They’re easy to communicate with and willing to explain concepts clearly, which has made collaboration straightforward and productive.

Are there any areas they could improve?

Greater continuity in assigned team members and clearer upfront alignment on timelines and resource availability would have helped reduce minor delays. In addition, earlier and more proactive feedback on design or UX decisions that may be technically flawed would have been valuable. As non-engineers, we rely on their expertise to flag potential issues early and recommend adjustments, rather than implementing designs that later require rework.

BACKGROUND

Please describe your company and position.

I am the Executive of Zuba LLC

Describe what your company does in a single sentence.

My company created and manages a mobile app that helps people find their phones quickly and easily. We partnered with a professional development team to build the app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• Develop the app Zuba: Vocal Phone Finder

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Clutch Site

Why did you select Matrix Media Solutions (P) Ltd. over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

The project’s objective was to design, develop, and launch a cross-platform mobile application that allows users to quickly locate their phones using voice activation. The app was conceived, directed, and managed by Zuba LLC, with Matrix Media Solutions Pvt Ltd serving as the technical development partner responsible for coding, integration, and platform implementation.

The key deliverables were as follows:

• Fully Functional Cross-Platform App — a production-ready mobile app for both iOS and Android, featuring voice-triggered alerts and smart sound detection for locating lost phones.
• Branded UI/UX Design — complete visual interface aligned with ZUBA’s identity, including app icons, splash screens, and color system.
• Twilio Integration — working communication layer for voice and SMS triggers.
• Firebase Integration — authentication, user data management, and cloud notifications.
• App Store & Play Store Submissions — build preparation, screenshots, and compliance documentation.
• Testing & QA Reports — multi-stage testing for functionality, usability, and platform stability.
• Maintenance Plan — outline for ongoing feature updates, bug fixes, and version support.
• Digital Marketing Package (Optional) — post-launch marketing strategy to promote downloads and visibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completion of cross-platform mobile builds (iOS + Android).
• Successful integration of Twilio for voice and SMS triggers.
• Successful Firebase setup for authentication, notifications, and data management.
• App passed internal QA and functional testing cycles without critical errors.
• Achieved full compliance with iOS and Android system regulations
• Project was completed within the agreed budget, despite timeline extensions for refinement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Matrix Media Solutions Pvt Ltd demonstrated a project management approach that was organized, consistent, and highly responsive to my needs throughout the entire development lifecycle. From the beginning, Kaushik and Soumyajit established a clear communication structure with regular check-ins, milestone updates, and progress summaries.

What stood out most was their flexibility and willingness to adapt the workflow based on my feedback. Whether I needed revisions, new ideas explored, or improvements to existing features, the team responded quickly and professionally. 

Their process was collaborative instead of transactional. They made it easy for me to take an active role through hands-on testing, and each time I raised concerns or made suggestions, they treated it as an opportunity to improve the app rather than an inconvenience. Even when the project timeline extended to allow for polishing and refinement, they remained patient, steady, and committed.

Overall, their project management style was transparent, supportive, and user-focused, ensuring that the final product was shaped not just by requirements, but by real communication and partnership.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to listen deeply to my vision and then translate it into a working product was exceptional. Kaushik and Soumyajit made themselves available to hear any feedback I had at any time and worked hard to implement it into the product. At every step, they treated my input as valuable, not optional, and they never hesitated to revise, refine, or rethink a feature if it meant improving the final outcome. This level of adaptability is rare, especially when paired with consistent communication and a friendly, approachable team dynamic. Also, their ability to deliver high-quality work at an affordable price, without letting budget pressures compromise quality, really stood out

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

Earlier identification of platform limitations (particularly iOS restrictions) could have saved a lot of hassle and ultimately narrowed the scope and timeline of the project. Also the initial timeline, through no fault of their own, was shorter than the project ended up being. 

BACKGROUND

Introduce your business and what you do there.

I'm the proprietor of Pisa World, a garment company that manufactures garments made of 100% cotton fabric.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

We needed help with web design and development, as well as online marketing.

SOLUTION

What was the scope of their involvement?

Matrix Media Solutions (P) Ltd. has designed and developed our e-commerce website using Shopify. We've provided them with the necessary documentation. The team is now focusing on the marketing and advertising aspects of the project. They also offer ongoing website maintenance and updates.

What is the team composition?

We work with two people from Matrix Media Solutions (P) Ltd.

How did you come to work with Matrix Media Solutions (P) Ltd.?

They were a recommendation from a friend.

How much have you invested with them?

We've spent ₹150,000.

What is the status of this engagement?

We've been working together since May 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website has launched and is user-friendly. Our business has started, and the click-through rate is doing well.

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

They meet deadlines, stay on budget, and use project management tools to track tasks. We communicate via email, WhatsApp, and Google Meet.

What did you find most impressive about them?

We're impressed with their knowledge and the services they provide.

Are there any areas they could improve?

No, everything they do is fine.

Do you have any advice for potential customers?

They provide excellent services.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at MasterStroke, a B2B SaaS company that provides financial advisors with tools, calculators, and research.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

We needed help with development.

SOLUTION

What was the scope of their involvement?

Matrix Media Solutions (P) Ltd. has developed two websites and two mobile apps for us. We’ve had an existing website that they’ve used for further development. The websites provide tools, research, and calculators for financial advisors to use with their customers. Matrix Media Solutions (P) Ltd. also provides maintenance and support services.

What is the team composition?

I work with the owner and two business analysts.

How did you come to work with Matrix Media Solutions (P) Ltd.?

They were a good reference. We visited their premises and saw that they had a good-sized team. We also did a lot of due diligence, including taking reviews from friends and comparing their team with other vendors.

What is the status of this engagement?

We started working together in April 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with their services and the way they manage our website. There’s been an improvement, for sure.

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

We know that it’s challenging to finish projects on time and within budget, but Matrix Media Solutions (P) Ltd. is better than the other vendors we've worked with at meeting deadlines and pricing. They use Atlassian and Jira to manage tasks, and we communicate via Google Meet, email, and WhatsApp.

What did you find most impressive about them?

They have a big team, so we’re not bothered about people leaving or joining because our projects never suffer. Additionally, the owner is deeply involved in the company, so we get that extra advantage and care about the product and the services.

Are there any areas they could improve?

When you complete a project, there are bugs that take time to fix. They can improve on that.

Do you have any advice for potential customers?

Ask for experienced developers rather than freshers.

BACKGROUND

Please describe your company and position.

I am the Manager of Privilege Technologies

Describe what your company does in a single sentence.

We specialize in the procurement of quality equipment and consumable, and provide comprehensive security systems design and installation for a large industrial manufacturing facility. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• The project is for a mobile application for a musician to post videos, images and textual content on the app. Users will be viewing the application after registration and also choose to get their name analyzed by the admin.

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Online Search

Why did you select Matrix Media Solutions (P) Ltd. over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Matrix media solutions (P) Ltd designed and developed a mobile app for a musician.

The solution allows users to view videos, images and games (eDiketo) posted by the musician. It also allows users to reach out to the admin for the analysis of their name. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project has been uploaded to Google Playstore and will soon be uploaded to iOS Appstore, to mark the completion of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The customer support! The team behind it! The updates at all the time! It s amazing. 

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very helpful, passion, good advice,affordable price. 

Everything I needed was in the app.

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

So far, I am very happy with the service

BACKGROUND

Introduce your business and what you do there.

I’m the director and founder of NAS Freight Solutions, a company that connects transporters, cargo owners, and drivers. We’re also planning to connect global markets. We’re currently planning to use Microsoft Dynamics to implement a platform to sell our products and manage shipments, storage, and other logistics services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

NAS Freight Solutions was founded in June 2020, but we stopped operations in 2021. We intended to relaunch the company in 2025, but we didn’t have a website or platform. We engaged Matrix Media Solutions (P) Ltd. to help us bring back the website we had. Mainly, we wanted to build a website.

SOLUTION

What was the scope of their involvement?

Matrix Media Solutions (P) Ltd. developed and designed our website, which featured 3–4 pages. We had designs before, which we gave to them, so they worked based on that. As a result, they used similar designs from a previous project with a few customizations. The team used WordPress, HTML5, and Photoshop.

Moreover, the team also managed and scaled the website. They helped me integrate Google Analytics as well.

We wanted to integrate more solutions with Microsoft Dynamics and use them for digital marketing and SEO. However, the scope of work for this project didn’t touch on SEO. I also had previous materials in terms of keywords and meta tags. This will come in the next phase.

What is the team composition?

I communicated with a developer and a project manager.

How did you come to work with Matrix Media Solutions (P) Ltd.?

I’d used another vendor before, but when I wanted to relaunch my company, I went back to Clutch and searched for possible vendors. Matrix Media Solutions (P) Ltd. appeared, and they were reasonable in terms of affordability, ratings, and reviews, so I engaged them.

How much have you invested with them?

We spent $700.

What is the status of this engagement?

We worked together from March–April 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Matrix Media Solutions (P) Ltd. successfully delivered our website, which received positive feedback and reviews from external people. In fact, most people were pleased with how the website looked in terms of speed, design, and content. The website looked good. Overall, the team was professional and delivered the project on time.

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

Matrix Media Solutions (P) Ltd.'s communication was good. The team was there when I needed to talk to them. They also kept communicating with me in terms of where they were and what they were doing. Sometimes, I didn’t even have to follow up; they told me right away where the problem was.

We had agreed to finish the project in mid-April, but I told them I wanted to do it earlier. They were flexible and pushed to finish it earlier, which was good for me in terms of managing the work and pressure. Regarding communication, we used Google Meet, email, and WhatsApp.

What did you find most impressive about them?

I liked their service delivery. I worked with another developer before and faced issues with them in terms of delays. Matrix Media Solutions (P) Ltd., however, fulfilled my expectations. They were supportive and did whatever I told them to do. It was easy to work with them, so I decided to prolong our engagement.

Even their pricing was good; it was reasonable. Overall, the team's quality and communication were impressive.

Are there any areas they could improve?

No, there wasn’t anything to improve.

Do you have any advice for potential customers?

Working with them will get you true value for money because you get quality work at an affordable price.

BACKGROUND

Please describe your company and position.

I am the Owner of Sassy Dog Fashions

Describe what your company does in a single sentence.

We are a small pet supplies brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• Develop New Website
• SEO Marketing
• Social Media Advertising
• Ongoing Website Support & Maintenance

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Clutch Site

Why did you select Matrix Media Solutions (P) Ltd. over others?

Good design work

Describe the scope of work in detail. Please include a summary of key deliverables.

Matrix Media built me a brand new woocommerce website with ongoing support support and maintenance as well as advertising services and SEO marketing. 

RESULTS & FEEDBACK

How did your relationship with your partner evolve?

The price to design and build the website was nearly double that of the other vendors we had interviewed. Project manager seemed overwhelmed regularly during the website project and needed constant management by me to complete the tasks most often with repetitive emails asking for the same thing to get done. At no time was there a work structure in place and they seemed to move through the project in a random, unorganized way. Matrix Media works without structure for most tasks and often delivered errors such as when the custom product options needed to be brought over. There was frequent communication and contract confusion about what I had discussed with the salesman and what I had paid for. In the end they delivered a reasonable website but I needed to recreate 100 custom product options myself.
I asked repeatedly for a more affordable support plan that I was used to paying at the other companies in India but was denied however, eventually they gave me an affordable plan. As a 30 years managerial accountant, I see the billing activity, job quotation process and the treatment of payments seem to be done randomly without structure, integrity and verifiability. There is often confusion due to unclear communication. I have brought this feedback to the salesman in hopes he can make a change going forward to improve communications and procedures. We tried their marketing support but after six months, we cancelled it because we were not satisfied with the results from online advertising and communication issues and some errors, but we were recently offered another marketer.
We will happily update this review if our experience changes.

What advice do you have for clients with similar needs to yours?

Have documented contracts

In what ways can they improve?

• Use surverys to measure customer satisfaction and improve
• Put better accounting systems in place
• Improve communications

UPDATED REVIEW

This review was published 11/04/2024

Review Card

Maria L.
Owner, Sassy Dog FashionseCommerce

Bethlehem, Pennsylvania

1-10 Employees

May 2023 - Oct 2024

Less than $10,000

Verified

Project Summary
Matrix Media Solutions (P) Ltd. built a website for a pet supplies brand. The team also maintained and supported the site and conducted SEO marketing and social media advertising.
Feedback Summary
Though the website was launched within the client's expected timeframe, the client was dissatisfied with Matrix Media Solutions (P) Ltd.'s work. The team was unorganized and often delivered errors. The team failed to keep the client informed during the process. Overall, it was a negative experience.
This review includes the vendor’s response.

BACKGROUND
Please describe your company and position.

I am the Owner of Sassy Dog Fashions

Describe what your company does in a single sentence.

We are a small pet supplies brand

OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• Develop New Website
• SEO Marketing
• Social Media Advertising
• Ongoing Website Support & Maintenance

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?
Clutch Site

Why did you select Matrix Media Solutions (P) Ltd. over others?
Good design work
Describe the scope of work in detail. Please include a summary of key deliverables.
Matrix Media built me a brand new woocommerce website with ongoing support support and maintenance as well as advertising services and SEO marketing.

RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?

The website was launched in a satisfactory time period

The support jobs were completed ontime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The price to design and build the website was nearly double that of the other vendors we had interviewed. Project manager seemed overwhelmed regularly during the website project and needed constant management by me to complete the tasks most often with repetitive emails asking for the same thing to get done. Sometimes I emailed her 6x for the same request because they were not done or they were done with errors and nobody bothered to communicate with me or read the emails containing the details and nobody ever checked their work. At no time was there a work structure in place they seemed to move through the project in a random, unorganized way. Matrix Media works without structure and often delivered errors such as when the product options needed to be brought over. First they refused to add the custom product options even though the pushy salesman documented it in the email and verbally in videos to me that his team would be doing them and finally after much demands and frustration they decided to add the project options but approximately 100 products were all done with errors because they never bothered to ask me what the customizations were, they guessed on them or devised their own custom elements and got them all wrong and when they fixed them, they made a master file for all which made things far worse because then the orders were coming through with missing options and that created chaos. It was a lazy way to fix the broken options.

 Again, the process of fixing them was full of errors, too and quickly turned to two months of more unorganized chaos delaying the job.  In the end, we wound up redoing them all ourselves because they had no integrity. This adding of the product options is the reason I gave them the job so refusing to do them added considerable drain and stress to the experience. In fact there were many drains along the way and it seemed like I had to fight for everything that we discussed in the design phase that eventually they unfairly took away from me. It was a red flag early on and in time other elements of the job which were discussed in the design phase were simply tossed out or denied me during the development phase and excuses were made yet they never told me up front they could not do these elements before I paid them. It was like a series of bait of switches over and over again. I began to mistrust the salesman. Another example of bait of switch was when the salesman told me over and over he would be training me how to use the website and so when I asked him for some training on the custom options plugin he refused and I had to fihgt for 10 minutes alone time with the developer which was all I needed. It's experiences like this throughout the past year that makes me want to run away fast. There was frequent communication and contract confusion about what I had discussed with the salesman and what I had paid for.

I never liked the support after the website went live. My website never needed anything after it went live but they forced to keep spending each month several hundred dollars even though I didn't want new features. 

I asked repeatedly for a support plan that I was used to paying at the other companies in India but was denied. I then simply stopped paying his support plan and kept the marketing going for one month longer and during this time I sent him $150 payment asking him to provide me half the value of the plan and he refused again. When I asked for a refund, he gave me many excuses and starting belittling me in a very long  letter rather than grant me my measely little refund. I am a small brand with limited funds and I am an older lady he constantly took of advantage of. 

The salesman used high pressure and manipulation constantly to sell his ideas and services and early on I already knew I would not be staying with them long. It was promised a support plan to meet my budget would be available but it never was affordable, we found it to be double price of the other companies in India that we had dealt with over the past 11 years and double the price of the services in the USA, too. We reviewed the support work regularly and found the hours reports to be excessive suggesting they were unfairly padding the hours on simple tasks. As a 30 years managerial accountant, I see the billing activity, job quotation process and the treatment of payments seem to be done randomly without structure, integrity and verifiability. There is often confusion due to unclear communication. 

Not too long after buying the support plan, we bought advertising services and the salesman claimed his marketer was an expert but after several thousands of dollars in Google ad spend, we had zero sales and we could see the person was not an expert at all. I spent much of my time managing him instead of him managing himself. The SEO services were quite simple and the ranking reports were not intuitive and social media images were done well most times. Although a kind man, we gave the marketing contact six months and ended up terminating the relationship for all services due to high prices, dishonest, and mostly the lack of sales to show for the thousands spent in advertising but overall for stealing $150 from a small business which they never used.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The workers were kind.

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

Use surverys to measure customer satisfaction and improve. Put better accounting systems in place. Improve communications


Star Ratings
Quality: 1.5
Schedule: 1.5
Cost: 0.5
Willingeness to refer: 1.5
Overall 1.5


The vendor responded on November 7, 2024.

Dear Maria,

Thank you for sharing your concerns. We appreciate your feedback and value our collaboration.

Upon reviewing our engagement, we believe our team delivered the website and services in accordance with our discussions and approvals. Regular communication ensured timely addressing of requests.

Regarding product options and support plans, we followed the agreed scope and provided transparent, competitive pricing.

For Google Ads, we implemented campaigns as requested, offering alternative strategies to enhance performance. Notably, sales increased through organic efforts and Google Ads toward the end of our engagement.

While we regret any misalignment with your expectations, we believe our efforts were guided by best practices and your stated objectives.

We'll incorporate your feedback to refine our approach.

Best regards,

Matrix Media Team

BACKGROUND

Introduce your business and what you do there.

I’m the project and marketing manager at My First Gym, a children’s fitness franchise in Australia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

We wanted to add a feature to our website that would allow parents to book trial classes for their children. We already had booking capabilities, but they were only available for members. As a result, we hired Matrix Media to build a new feature for our website.

SOLUTION

What was the scope of their involvement?

Matrix Media integrated the new feature into our website and member management software. They created a booking platform with a calendar feature where users could enter their child’s details and date of birth. The platform would then provide classes available for that child’s age group. Parents could then book their children directly into the class.

Additionally, Matrix Media applied a discount code to the classes in the backend, automatically zeroing out the price and booking the child straight into the class. The booking would then go directly into our software and sales funnel. The team built the new feature on WordPress. We initially started using this feature on just one of our 15 gyms to ensure customers were happy with it. After implementing it, the team also made some tweaks.

What is the team composition?

We worked with three teammates from Matrix Media, including Sayan, who worked as the lead developer, another developer, and Kaushik, who was our account manager.

How did you come to work with Matrix Media Solutions (P) Ltd.?

Our tech partner found them on a WordPress page that listed service providers. He lined up a call with Matrix Media to discuss the project. We didn’t talk to anyone else; they were the first people we spoke to. We briefed them on the project, and they said they could do it. They also gave us a good price, so we went with them.

How much have you invested with them?

We spent just under $1,200.

What is the status of this engagement?

We started discussions for this project in May 2024, and the engagement lasted until October 2024. The project is finished, but we’ll probably work with them on other projects and tweaks in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve recently been trialing the new feature at five different gyms, and we’ve seen an uplift in trial bookings, which is up 11%. Even if we didn’t see that result, we’d still find the engagement positive. The new feature has made it more accessible for parents to make bookings.

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

Matrix Media was very responsive, and we didn’t have any issues. We mainly communicated via WhatsApp, but we also had a Google Meet call at the start of the project to ensure we were all aligned. We also had a few group meetings during the project to clarify how their development would integrate with our system.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Sayan was very responsive. I’m not technical at all, so he did a great job figuring out what I meant when I couldn’t articulate it. He understood what I wanted as a client and how that translated into the code. He was great at coming up with solutions; nothing was too hard for him.

What did you find most impressive about them?

They were great at interpreting what I wanted as a result. They could see our vision and build something relevant to achieve it. They translated our needs into something user-friendly that worked seamlessly on our website.

Are there any areas they could improve?

There's nothing Matrix Media could improve on; I’d work with them again. Initially, we didn’t have a good indication of the timeline or when the project was kicking off, but I didn't ask for any clarification on that. When I asked for information about the start date, they told me that they would start working on the project the next day. Everything was fine from there.

Moreover, it would’ve been good if they’d asked me for a list of questions for clarification to determine my non-negotiables and what could change. Still, I could’ve been clearer with that in the briefing.

Do you have any advice for potential customers?

I have no particular advice.