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Managed Services Australia

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Secure IT Solutions That Grow Your Business

Managed Services Australia is a Melbourne-based managed IT and cybersecurity provider helping organisations improve security, productivity and operational resilience. Established in 2016, we support more than 250 organisations across Australia and internationally.

Our team brings extensive experience across small business, mid-market and enterprise technology environments, delivering practical solutions that align technology with business objectives.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Knoxfield, Australia
  • Year founded
    Founded 2016

1 Locations

  • Knoxfield , Australia

Service Lines
IT Managed Services
20%
Cloud Consulting & SI
15%
Cybersecurity
15%
IT Strategy Consulting
15%
Unified Communications Consulting & SI
15%
Business Consulting
10%
Business Continuity Management
10%
Select Focus Area
Cybersecurity focus
Managed SIEM Services
30%
Network Security
30%
Cloud Security
20%
Cybersecurity Consulting
20%
Digital and IT Strategy Consulting Focus
IT Operations Management Consulting
40%
Data Privacy Consulting
30%
Digital Transformation
30%
IT Managed Services Focus
Cloud Server Migration
20%
Disaster Recovery
20%
Governance & Compliance Assessments
20%
Network
20%
Security
20%
Unified Communications
Microsoft 365 Consulting & Implementation
100%
Industries
Business services
20%
Consumer products & services
20%
Education
20%
Energy & natural resources
20%
Legal
20%
Clients
Midmarket ($10M - $1B)
50%
Enterprise (>$1B)
25%
Small Business (<$10M)
25%

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Our Story

Managed Services Australia was founded in Melbourne in 2016 to give businesses one trusted partner for IT, cybersecurity, cloud, communications and connectivity. Our mission is to simplify technology, reduce risk and keep organisations productive and secure. We take ownership, communicate clearly and act proactively. Our values—accountability, security, transparency and long-term partnership—guide every solution we deliver.

What Sets Us Apart

Enterprise Power, SME Focus

Managed Services Australia delivers enterprise-grade IT and cybersecurity tailored for SMEs. With 30+ years’ experience and 24/7 support, we provide scalable, secure solutions that drive performance and growth.

Proactive by Design

We prevent issues before they impact your business. Through 24/7/365 monitoring, automation, and continuous optimisation, we minimise downtime, improve performance, and keep your systems running reliably at all times.

Security at the Core

Security isn’t an add-on—it’s built into everything we do. From endpoint protection to network and identity security, we safeguard your business against modern threats while supporting compliance and resilience.

Quick Facts

10 years in business

Team Breakdown

Service Delivery (7)
Cyber Security (4)
Projects (5)

Commonly Asked Questions

Our onboarding process is designed to be simple, streamlined, professional and thorough, with a strong focus on minimising disruption and protecting business continuity. We begin with a detailed consultation to understand your organisation, technology environment, business operations, security requirements, key systems, workflows and future priorities. This allows us to identify critical dependencies, potential risks and any areas that require special attention during the transition. We work closely with business leaders, internal teams and key stakeholders to ensure the onboarding plan reflects how the organisation operates in practice. Where required, we also liaise directly with software vendors, telecommunications providers, cloud providers and incumbent IT companies to coordinate access, documentation, service transfers and technical handover activities. Our team reviews and documents the existing environment, including users, devices, servers, networks, Microsoft 365, cloud services, cybersecurity controls, backups, business applications, communications systems, internet services, licensing and vendor arrangements. We then develop a structured onboarding plan with clear responsibilities, priorities and timelines. Throughout the process, we communicate regularly with all relevant parties and carefully manage each stage to reduce the risk of downtime, data loss, missed services or unexpected interruptions. Critical systems and business processes are validated before any major changes are made. Once the transition is complete, we confirm that monitoring, security, backup, support and escalation processes are operating correctly. We also provide clear guidance to staff on how to request support and work with our team. The result is a well-managed transition that gives your organisation confidence that its systems, people and processes have been properly considered, documented and supported from day one.

Managed Services Australia manages a wide range of technology, cybersecurity, cloud, infrastructure and communications projects for growing organisations. Our projects include Microsoft 365 migrations, tenant consolidations, email migrations, Entra ID and Intune deployments, device standardisation, cloud adoption, server upgrades, virtualisation, data migrations and infrastructure refreshes. We also manage cybersecurity improvement programs, including Essential Eight alignment, multi-factor authentication, conditional access, endpoint detection and response, email security, application control, vulnerability remediation, security awareness training and backup and disaster recovery improvements. For office moves, new sites and business expansions, we coordinate internet services, networking, Wi-Fi, firewalls, switches, cabling, business phone systems, user setup, hardware deployment and vendor coordination. We also assist with new business technology environments, mergers, acquisitions, office relocations and the separation of systems during business transitions. Our team manages projects involving: Microsoft 365, Azure and cloud migrations Server, storage and virtualisation upgrades Network, firewall and Wi-Fi deployments Cybersecurity uplift and compliance projects Backup, disaster recovery and business continuity Device rollouts and Windows upgrades New office and new site technology setups Business phone systems and contact centres Internet, fibre and failover connectivity Software and line-of-business system migrations Business acquisitions, mergers and separations Technology audits, roadmaps and remediation programs Every project begins with consultation and planning to understand the business requirements, risks, dependencies, users and critical systems involved. We coordinate with internal teams, business leaders, vendors and incumbent providers to ensure responsibilities are clear and all technical and operational requirements are addressed.

Yes. Managed Services Australia provides practical cybersecurity and compliance services designed to reduce risk, improve visibility and strengthen the overall security of your organisation. Our services include managed detection and response, 24/7 security monitoring, endpoint protection, identity and access management, multi-factor authentication, conditional access, email security, vulnerability management, backup protection, security awareness training and incident response planning. We also assist organisations with Essential Eight alignment by assessing their current security posture, identifying gaps and developing a prioritised remediation plan. This may include improvements to application control, patching, Microsoft 365 security, administrative access, user permissions, backups, device hardening and staff security practices. Our security assessments are designed to provide clear, practical findings rather than technical reports that are difficult to action. We explain identified risks in business terms, outline the potential impact and recommend realistic improvements based on the organisation’s size, environment and priorities. We work with business leaders, internal teams and key stakeholders to ensure security controls support day-to-day operations without creating unnecessary complexity. Where compliance obligations apply, we can assist with evidence collection, policy development, security reviews, remediation planning and ongoing reporting. Our team also helps prepare organisations for cyber incidents by developing escalation procedures, incident response plans and recovery processes. In the event of a security incident, we coordinate investigation, containment, remediation and communication with the relevant stakeholders and technology providers. Our goal is to make cybersecurity manageable, measurable and aligned with the way your organisation operates, while providing ongoing protection as risks and business requirements change.

Yes. Managed Services Australia can manage your complete technology environment through one accountable team. Our services can cover day-to-day IT support, cybersecurity, Microsoft 365, cloud infrastructure, servers, networks, Wi-Fi, firewalls, devices, backups, business continuity, internet connectivity, phone systems, licensing and technology vendors. This means your staff do not need to determine whether an issue belongs to the internet provider, software vendor, security platform, phone company or hardware supplier. They contact our team, and we take ownership of the issue, coordinate the relevant parties and manage it through to resolution. We begin by assessing and documenting your existing environment, including users, devices, applications, infrastructure, security controls, backup arrangements, vendors and critical business systems. From there, we develop a structured support and improvement plan based on your operational needs, risks and future goals. Our team provides proactive monitoring, patch management, security management, user support, vendor coordination, technology planning and regular reviews. We also assist with onboarding and offboarding employees, device deployment, software changes, infrastructure upgrades and larger technology projects. Where specialist third-party systems are involved, we work directly with your vendors and internal stakeholders to ensure issues are managed efficiently and responsibilities remain clear. Our goal is to simplify technology management, reduce disruption and provide your organisation with a secure, reliable and scalable environment. By bringing your technology services under one provider, you gain clearer accountability, faster issue resolution, improved security and a more consistent experience for your staff.

Yes. Managed Services Australia maintains established security, operational and data-handling practices designed to support relevant Australian regulatory requirements and recognised cybersecurity frameworks. We meet the requirements of the Australian Cyber Security Centre’s Essential Eight framework and SMB1001 Gold. Our team includes ACSC Essential Eight certified assessors who can evaluate an organisation’s current maturity, identify security gaps and develop a practical remediation roadmap. Our cybersecurity and compliance services include security assessments, Essential Eight maturity reviews, managed detection and response, identity protection, multi-factor authentication, conditional access, email security, application control, patch management, encryption, secure backups, staff awareness training and incident response planning. We can also assist organisations with evidence collection, security documentation, cyber insurance questionnaires, customer security reviews, accreditation activities and ongoing compliance reporting. As a Microsoft Partner, we have extensive experience delivering and managing Microsoft 365, Azure, Entra ID, Intune, Defender and related security technologies. We also maintain partnerships with hundreds of leading technology, cybersecurity, cloud, telecommunications, hardware and software vendors. These partnerships allow us to design solutions using established platforms, access specialist support and coordinate multiple vendors through one accountable technology provider. Compliance requirements vary between industries and organisations. We therefore assess each client’s environment, data, contractual obligations and risk profile before recommending suitable controls. While we provide the technology, assessments, implementation, documentation and ongoing management required to support compliance, organisations should obtain independent legal or regulatory advice where formal interpretation is required.

Locations (1)

Unit 43, 1470 Ferntree Gully Road Knoxfield, Australia 3180

10 - 15

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