The Mail Exchange CC

BACKGROUND

Please describe your company and position.

I am the Executive of MCB Holdings

Describe what your company does in a single sentence.

Marketing Consulting (Branding, Strategy, Online)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Mail Exchange CC to accomplish?

• Build & maintain website
• Optimise online presence
• Plan & Manage SEO
• Build & maintain fully integrated online ordering system

SOLUTION

How did you find The Mail Exchange CC?

Referral

Why did you select The Mail Exchange CC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from The Mail Exchange CC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full turnkey online service from web development and design, SEO and e-commerce to site security and maintenance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Happy clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Incredibly responsive. Lead times always adhered to. Project deliverables met timeaously and any delays clearly commuicated and outlined. Customer issues dealt with as a matter of priority. 

What was your primary form of communication with The Mail Exchange CC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They go above and beyond. 

Are there any areas for improvement or something The Mail Exchange CC could have done differently?

Nothing, they provide an amazing service.

BACKGROUND

Please describe your company and position.

I am the Head of Sales of 4Tech IT Solutions

Describe what your company does in a single sentence.

We are an IT Support house where we provide IT goods and services to corporate clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Mail Exchange CC to accomplish?

Update the 4Tech website

SOLUTION

How did you find The Mail Exchange CC?

Referral

Why did you select The Mail Exchange CC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website was old and needed updating to newer technologies. Mail Exchange stepped in and upgraded it to a new WordPress CMS site.

The main requirement was minimal downtime and ease of use, post upgrade. Both these were met.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. The site was updated to the WordPress version. 
2. The update needed to be successful with the new site having a modern edge and working.
3. The ability for us to update the site easily post upgrade.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered as were needed accordingly to original timelines.

Any issues that were found were communicated to us; if that affected the timeline, this was communicated to us.

What was your primary form of communication with The Mail Exchange CC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They did what they were told to without much fuss or drama.

Are there any areas for improvement or something The Mail Exchange CC could have done differently?

Not that I can think of.