LYFE Marketing

BACKGROUND

Please describe your company and your position there.

I'm the CEO of my firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

I hired LYFE Marketing for email marketing and Social Media Marketing

What were your goals for this project?

Email Marketing - 4 email Drip Campaign Social Media - Run FB & LinkedIn Marketing

SOLUTION

How did you select this vendor?

Lyfe had great reviews and great prices

Describe the scope of their work in detail.

Lyfe Marketing was hired to build out email drip campaigns and run my social media FB/IG & LinkedIn

What was the team composition?

I only worked with and spoke to one person at the firm. I asked several times to speak to a manager because I was not happy with the progress and that was constantly denied.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I hired Lyfe Marketing in November 2019 to build out an email drip campaign and they never finished the job. 1 out of 4 email funnels are working and its been 4 months. I've followed up several times and no progress. I also used Lyfe marketing to build out Facebook marketing campaigns as well and they did almost no work. I paid them to set up campaigns on Facebook and LinkedIN They never built anything on LinkedIN and they set up one campaign on FB. They promised they would design ads and they built 1 ad in 3 months.

How effective was the workflow between your team and theirs?

They said they would get the job done, but little to no progress after countless follow-ups

What did you find most impressive about this company?

****

Are there any areas for improvement?

You have to complete jobs in a timely manner and do what your hired for

BACKGROUND

Please describe your company and your position there.

Owner of an online e-commerce company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

• Social Media Campaign
• Website Development
• Email drips
• Graphic Design
• Landing pages

What were your goals for this project?

The goal was to begin branding our company through the Facebook community. Then we would branch out into other platforms

SOLUTION

How did you select this vendor?

After speaking with several companies we decided to go with them based on some reviews we read online. We always try to avoid any negative reviews and look for the positives. The people who reviewed them well spoke highly. The original representative had all the answers and was very friendly

Describe the scope of their work in detail.

They were to create a social media campaign. They were to create marketable graphics based on the photos we provided. From their we would use these images on the landing pages they were supposed to create. We would then obtain emails and use those to begin our email marketing campaign or to show customers why our products are worth the purchase.

Additionally, they were to provide unlimited web development services whenever our company sent in a request. Restrictions did apply. They would take all of this and a pre-determined allotted marketing fund and begin marketing throughout facebook with ADs and campaigns and boosted post

What was the team composition?

From my understanding, the team was originally composed of a Business rep who would transfer me to a project manager. From there the project manager would handle everything unless I needed to speak with the Business rep.

I am unsure exactly because when we started the Business Rep handling our case was let go and we were left in a void with no contact until a little while after our initial contact day.

We then spoke with one of the owners who called to apologize for the situation and immediately worked to get us with someone that day. Which they did :-)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We can definitely speak to the companies ability to take limited resources with photos and creating a look and feel based on conversations and forms we filled out. We had worked with other companies who were unable to accomplish this. They really nailed how the look and feel for our graphics.

How effective was the workflow between your team and theirs?

Overall the workflow was not too effective. We had weekly phone calls for about an hour where we would go over everything which needed to be completed. However, on many occasions, we would have to re-explain what we were asking for. We had to re-explain what needed to be done.

We also had to stay on top of tasks to be completed. There was no Project Management software during our brief time with the company. Mostly everything was done via email. You have to make sure to take notes during your conversation in order to ensure everything you talked about is accomplished.

The point of the conversation was for their team to listen in on what needs to be done and then complete the task. Which we assumed meant they would be taking notes. So, either they were taking notes and not following through on everything or they were trying to remember what needed to be done.

They would be far more effective if they were to utilize a project management software to better keep track of the what can end up being thousands of documents, reviews, changes, and communications in one place for better referencing

What did you find most impressive about this company?

We found their ability to take limited resources and churn out in the first draft conceptual images which really nailed an image and brand we were going for. We were unable to take it any farther to really see what else they could do which is why this is mentioned twice in this review

Are there any areas for improvement?

Yes. The company needs to improve on its ability to manage tasks, assignments and accomplishing what they say they will on time. Missing deadlines is a big area for improvement. Consistently missing deadlines and not communicating prior to missing them was the number reason for our separation.

It is very difficult and costly to call meetings for employees and set aside time when the company would miss the meeting with no prior notice. It may have been okay if we could have the meeting on the go on our phones, but we have to physically be in front of a computer. This means you will lose your own personal time and the cost of an employee or manager if they have to come in for the meeting.

Additionally, deadlines were missed on a regular for ads or graphics with no prior notice. We would have to get a hold of them to see what happen only to discover it would take longer.

Again, this would be fine but when we are on a strict deadline for shopping seasons and such it cost us money every day we are not live with the campaign. Especially when the deadlines exceed weeks past. So definitely there is an area for improvement in communication and meeting deadlines

We do want to mention that this review is not meant to disparage, defame, or denigrate the reputation, character, image, or service of the company, but to speak of our experience in a constructive way. They did a great job creating work. They just need to improve on deadlines and communication

BACKGROUND

Please describe your company and your position there.

I am part owner of NatureTeas.We sell leaf green tea, white tea, black & red tea, jasmine & flower tea, oolong tea, puerh tea, lotus tea from China, Taiwan & Tibet. Shipping UK and world wide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

Our online sells started out strong, but started to stall. We hit a ceiling and could not figure out how to break it. We hired LYFE for social media advertising and management to help expand our growth.

What were your goals for this project?

Our key goal was to find another marketing channel that would generate sales at break even. Our biggest goal was to get more growth and find more customers. We anticipated that a strong marketing agency with experience in this area would be able to help.

SOLUTION

How did you select this vendor?

We vetted this agency with the help of Clutch. Being able to read other reviews and their website initiated our interest. We considered majority of the people on the social media marketing list. We found that LYFE's pitch and pricing matched our goals 100%.

Describe the scope of their work in detail.

Our process started with an initial questionnaire. It was incredibly in-depth and we spent alot of time making sure we provided their team with everything they needed to know. Shortly after, we had an onboarding meeting to discuss goals, expectations, deliverables and timelines. About a 6 days later, we had a kickoff call to review the launch and tie up loose ends. After that, LYFE's team pretty much handled everything and reported to us the results.

What was the team composition?

We worked with a primary and secondary contact. One was an account manager and the other was an advertising specialist. We primarily talked to our account manager though.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They did exactly what they said they would. After a couple of months of working together, we finally saw our sales increasing. The growth is very exciting. We are looking forward to continuing our upward trend with them and decreasing our costs for acquisition.

How effective was the workflow between your team and theirs?

I ask a lot of questions. Their team is always very responsive and patient. I've worked with people in the past where it felt like I was always the one initiating conversation and the only one who cared. It always felt like I was on the same wavelength with my account manager. When I was wondering about status or holiday promotions, I would suddenly get an email with some recommendations. Definitely enjoy working with them.

What did you find most impressive about this company?

Again, I just love the responsiveness and recommendations. I can tell they really care a lot about our success.

Are there any areas for improvement?

There is always room for improvement, but they leave very little to be desired.

BACKGROUND

Please describe your company and your position there.

Project Manager for Engineering Company. We were formed by industry leaders whose previous experience in telecommunications left them with one clear goal in mind: to rid wireless carriers and vendors of the problems that hamper their ability to effectively compete in the marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

We hired LYFE Marketing for website design, social media management, social media advertising and google display retargeting.

What were your goals for this project?

We have a long sales cycle, our goal for our online campaigns are to stay top of mind. We wanted to target a very specific group of executives which we were able to do with their service. Anytime, our target audience was on Facebook, Google or LinkedIn, we wanted to make a positive impression. LYFE Marketing helped us accomplish this and more.

SOLUTION

How did you select this vendor?

We first heard about this company by word of mouth, but we didn't have a need (or thought we didn't) for their service at that time. While learning more about digital marketing, we decided to give social media a try. We searched and found LYFE Marketing. That's when we knew that this company was skilled at marketing. That is what led us to choose them because their marketing presence was great.

Describe the scope of their work in detail.

I am pretty hands off when it comes to the management of our accounts. I gauged their marketing tactics based on the results. When we started to close more deals and I heard people telling me how impress they were with our marketing then that justified everything for us. Overall, they create content and publish it. They also optimize campaigns and make sure we are reaching the right people.

What was the team composition?

We have been a client of LYFE for a long time, at least 4 years. We have worked with alot of their specialist over time. We have one point of contact and know they have several other specialists that help with the management of our marketing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I had several clients (at the time prospects) who gave us a lot of positive feedback on our marketing along with personal friends. Because our sales cycle is so long (between 6-12 months) this initially feedback meant a lot. Then after a while we saw our business grow YoY which we attributed to the increase in online activity.

How effective was the workflow between your team and theirs?

I fully trust this team, so we let them handle everything. Occasionally, we need to update billing or give feedback on their ideas. We never have a problem getting in touch with our main point of contact.

What did you find most impressive about this company?

Their consistency is really impressive. Everything always is on time and on schedule. We never had a problem in the last four years of working with them.

Are there any areas for improvement?

There are times when we spend more than we anticipated in our advertising (usually about $50-100). I think this is more on Google and Facebook's billing structure, but if they could control that better than that would be great.

BACKGROUND

Please describe your company and your position there.

I facilitate personal health remedies design to treat specific, individual needs offering a range of services such as naturopathic medicine, homeopathy, acupuncture, detoxification, craniosacral therapy and more. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

We hired LYFE for social media management. We needed a team who could consistently post and strategize for our accounts. 

What were your goals for this project?

To gain exposure to new customers by growing our followers, engagement and leads. 

SOLUTION

How did you select this vendor?

Through online search and talking with several potential vendors. 

Describe the scope of their work in detail.

They create engaging post based on the needs of our business. I can really tell that they spend a great deal of time to researching our business is in the medicial space. 

What was the team composition?

I worked with one person, who was an account manager, she also had a team behind her who helped (i believed mainly with graphics). 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A sizable increase in the amount of followers and inquiries per month. For the first time, we saw people actually messaging us to learn more about our services (a pleasant suprise for the initial results). I can't recommend this team enough. 

How effective was the workflow between your team and theirs?

The workflow was as to be expected. We had no issues meeting or staying on track. 

What did you find most impressive about this company?

It's clear that they are passionate about social media marketing. The things they recommended were right on trend. 

Are there any areas for improvement?

This a very hands on experience even though I like that I can make suggestion and provide feedback, I think there can be an opportunity to make things more hands off. 

BACKGROUND

Please describe your company and your position there.

CM manager of a technology built to provide better analytics and information for customer service centers (B2B).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

We hired LYFE Marketing for social media management and advertising.

What were your goals for this project?

We were looking to increase our overall community size and specifically target C-level execs of call centers. Our goal was to become a thought leader online.

SOLUTION

How did you select this vendor?

Before reaching out to any vendors, we made a list of what we were looking for in a partner. Ironically, LYFE Marketing was the first company we found and they checked all the boxes on our list.

Describe the scope of their work in detail.

There was an initial strategy session where we discussed goals, timelines, reviews, etc. Then we started to receive content for review. Their review process is very clear and we were able to make any necessary edits. Following the launch, we met weekly to discuss the campaign process and generate new ideas. Everyone was deeply engaged and responsive throughout our campaign.

What was the team composition?

We worked with an account manager, social media specialist and advertising specialist. I believe they also had a designer who put together images for us as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to generate some high quality leads from the exact people we wanted to reach. Their experience with Facebook and LinkedIn advertising is very apparent.

How effective was the workflow between your team and theirs?

We were able to setup a channel where we could chat and have open discussions, which made communication/workflow very easy to handle.

What did you find most impressive about this company?

I'm sure there are plenty of skillful marketers that we could have worked with, however, what was most impressive for us was LYFE Marketing's level of care. They were responsive, understanding, flexible and more. It felt like we were working with colleagues rather than vendors.

Are there any areas for improvement?

Expansion of their services such as a 24/7 monitoring service, but I understand most small businesses don't need this.

BACKGROUND

Please describe your company and your position there.

Partner at HB. We sell equipment for roofing companies. Specifically, we service hot air automatic welding machines and hand tools from LEISTER, the worldwide leader in hot air tools.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

Website design and advertising 

What were your goals for this project?

To develop a more functional website for our customers and drive more growth for the business. 

SOLUTION

How did you select this vendor?

We put together a list of potential partners and invited them to our office. We asked several questions and felt that the reprsentative from LYFE Marketing was the most prepared and brought the best solution. 

Describe the scope of their work in detail.

Before our website was big and unorganized. As a manufacturing we have hundreds of products. People who visited the site were a bit confused. Our work started with organizing the site's structure and a more user friendly approach. 

What was the team composition?

We worked primarily with Keran as our account manager and strategist. He was very detailed in his approach and never missed a meeting/deadline. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Upon the launch of our new website, our conversion rate immediately increased. Also, our customers and associates had a lot of positive things to say about our revamp. 

How effective was the workflow between your team and theirs?

I couldn't have asked for a better workflow. They were always willing to meeting whether it was in office or virtually. Thanks to them, we have become more accustomed to doing business online through zoom. 

What did you find most impressive about this company?

Their organization and speed impressed us. 

Are there any areas for improvement?

I can't think of any. 

BACKGROUND

Please describe your company and your position there.

Business development rep for a popular food franchise in the area. My main focus is to drive more customers for cartering throughout the area. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

We hired them for lead generation services. Most of our efforts were through local seo and advertising. 

What were your goals for this project?

Our main goal was to get qualified leads and get more orders while maintaining the brand messaging. 

SOLUTION

How did you select this vendor?

Local referrals and research. We went through several proposal meetings. LYFE provided a very comprehensive approach which ultimately won us over. 

Describe the scope of their work in detail.

We started with an in-take meeting where we provided them with information, assets and ideas. They spent 5 business days to come back to us with a strategy, content and timeline. Shortly after, we launched our campaigns. After about 3 weeks, we started to get some great leads. They were really helpful with making sure we recieve leads as soon as they came in. 

What was the team composition?

I requested to work with one person which was granted. I've found that working with too many people can cause confusion and different interpretations of what we need to accomplish. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Sure. In the initial weeks, they spent time testing. I was able to see our cost per click significantly decrease from what we were doing before which was an early win for us. By month 2, we started getting great leads and I was able to close our first big deal. Today, we are seeing about 25-30 quality leads per month. 

How effective was the workflow between your team and theirs?

I like that we can schedule a call within 24 hours. My account manager gave me their calendar which I have bookmarked. There is a limit on the time you can talk, I believe its lik 2 hrs a month (which does go by quickly), but I found that its more than enough to communicate and let them take control. 

What did you find most impressive about this company?

Definitely their responsiveness. They go out of their way to make sure things are communicated and keep us in the loop. 

Are there any areas for improvement?

I can't think of any. We are truly satisified. 

BACKGROUND

Please describe your company and your position there.

Founder of CheckMyBookStore.com an online marketplace and product built to help people create their own online bookstores.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

I hired Lyfe Marketing to handle our social media marketing which I believed to be the best way to receive our target demographic. I did not have the time or experience to manage this myself.

What were your goals for this project?

My goals were to get as many users as possible. I built a social environment where people could easily connect with friends and sell necessity needed for the college life.

SOLUTION

How did you select this vendor?

I met some people from Lyfe at several local conferences I was attending. After several conversations, I could tell that they were very experienced in the space. When I secured our first round of capital, I looked at a couple companies, but could not shake my desire to work with them.

Describe the scope of their work in detail.

They were responsible for creating content that could be distributed online (mainly social media). They designed images and video that we thought were great. After crating content they did their job of publishing it and monitoring the response. Their team also help promote everything through Facebook/IG ads which definitely helped with our goal.

What was the team composition?

I worked with several people on their team, but the main point of contact was Sean. He did a great job of informing of strategizing for the project and coordinating everything that needed to be done.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched in a beta phase. During this time, our goal was to grow slowly by targeting a few campuses and get 1,000 user within the first 3 month. To our surprised they were able to generate 2241 new users in our first 3 month (exceeding our initial goal). I'm a big fan of this company.

How effective was the workflow between your team and theirs?

I was able to meet with them whenever I needed to by scheduling a call on their calendly link, so getting a hold of someone was never difficult. We stuck very close to our deadlines and everything was very organized.

What did you find most impressive about this company?

As mentioned above, I was surprise with the initial response. We went from having absolutely no social media presence to getting over 2,000 users on our platform. They know how to advertise and get exposure fast.

Are there any areas for improvement?

My experience has been great. The only thing I could suggest is faster turnaround times. Sometimes it takes like 48 hours for edits to be made.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager for GDC. We are a marketplace platform that connects coaches with players.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LYFE Marketing?

We use LYFE Marketing for their digital advertising services, specifically Facebook and Google Ads.

What were your goals for this project?

Initially, we wanted to drive more email subscribers in preparation for our marketplace launch. Following our launch, we needed to drive as much traffic and users as possible.

SOLUTION

How did you select this vendor?

I did throughly research and had several calls with agencies. I was a big fan of their proposals and loved that they already had a proven approach for success.

Describe the scope of their work in detail.

We went through an initial call where we discussed the plan, strategy and exactly what we wanted to accomplish. From there, we gave them access to all of our website (i.e. website, marketing collateral, social logins, etc). We had another call to go through the initial round of creative then we launched. Every week, we have about a 30 minute call to check-in on where things are.

What was the team composition?

We paid a flat fee on the 1st of every month for their services.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We continue to drive users to our platform today thanks to their services. We like how we are progressing and have seen a huge increase from working with them.

How effective was the workflow between your team and theirs?

As mentioned above, we have calls just about every week to discuss direction so it's really easy to work with their team.

What did you find most impressive about this company?

I enjoy how professional and honest their team seems to be. Admittedly, we have asked some very tough questions and had some high expectations. They were not shy about letting us know the reality of what we were going to need to do and that honesty is what makes our partnership great.

Are there any areas for improvement?

Not really, the only thing I can mention is billing. We have to keep up with two charges, one for their management fee and one for the ad spend. I understand why it's separate, but if I had to mention anything then I would suggest that there be one fee for both.